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Incredible Service for Legendary Success

Pradeep
April 06, 2020

Incredible Service for Legendary Success

Anything is possible when you have the right people to support you - Deck prepared for a motivating session for the Support team.

Pradeep

April 06, 2020
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Transcript

  1. • FINDING THE CONTACT DETAILS OF THE PICs • DRAFTING

    THE RIGHT PITCH • GETTING A RESPONSE FROM THE PROSPECT TEAM • FINDING THE RIGHT DECISION MAKER • GETTING A RESPONSE FROM THE DECISION MAKER • SCHEDULING A MEETING WITH THE DECISION MAKER • FOLLOWUP IN CASE OF NO RESPONSE CHALLENGES OF PRE-SALES
  2. • GETTING A MEETING WITH THE PROSPECT • MAPPING ALL

    THE RIGHT DECISION MAKERS • FIGHTING COMPETITION IN THE MARKET • MANAGING PROSPECT EXPECTATIONS • LONG WAITS DUE TO PROSPECT SIDE UNCERTAINTY • GETTING APPROVALS FOR POC • NEGOTIATIONS WITH VENDOR MANAGEMENT • CONVINCING THE DECISION MAKERS • ENTERTAINMENT MEETINGS CHALLENGES OF A SALESPERSON
  3. ROLE OF A CSM • DESIGNING CUSTOMISED DECKS • ARRANGING

    WORKSHOPS AND TRAININGS • DRIVING POCs TO MEET PROSPECT OBJECTIVES • OWNERSHIP OF INTEGRATIONS AND HANDOVERS • CONSULTING FOR JOURNEYS, VOLUME & MAU GROWTH • BUILDING PERFORMANCE REPORTS • ENSURING PERIODIC CLIENT SYNCUPS • SUPPORT CO-ORDINATION FOR TICKETS & QUERIES
  4. ROLE OF A SUPPORT TEAM • ASSISTING NEW CLIENTS IN

    INTEGRATION SETTINGS. • DRIVING WARMUP FOR EMAIL CLIENTS. • DRIVING INTEGRATIONS FOR WEB & APP CLIENTS. • ONBOARDING CLIENTS FOR WHATSAPP & PERSONALISATION. • DEPLOYING CAMPAIGNS AND JOURNEYS. • TROUBLESHOOTING AND RESOLVING SYSTEM RELATED QUERIES FROM CLIENTS. • TRAINING CLIENTS ON NETCORE PLATFORMS. • BUILDING CUSTOMISED SOLUTIONS TO MEET CLIENT EXPECTATIONS.
  5. WHAT IS NEEDED FROM THE SUPPORT • CLIENT FOCUSSED RATHER

    THAN SUPPORT FOCUSSED • UNDERSTANDING OF THE CLIENT VALUE • TOTAL OWNERSHIP OF EACH ACCOUNT • UNDERSTANDING OF CLIENT QUERIES AND SUGGESTING BEST OF THE SOLUTIONS • PRO-ACTIVE IN RESOLVING CLIENT QUERIES BEFORE TIME • THINK LIKE AN ENTREPRENUER AND WORK LIKE A CEO