ticket processing • to the security process • at the boarding gate Duty-free shops improve passengers’ experiences • The industry in the air port is not improved • All generations should be able to enjoy Convenience the cost of comfort for the passengers • convenience for passengers • lower costs for airlines • unnecessary service with cost
to board • As for international flights, a long line can cause for immigration 2 The industry in the air port is not improved much e.g.) duty-free shops 3 Few options to on board ECONOMY CLASS cheap ↔ narrow seats, hard to relax → the growth of LCC BUSINESS CLASS high-priced ↔ wider seats → there is a great demand nowadays FIRST CLASS too high ↔ enable to feel at home → the main revenue airlines
• Priority customs • Priority boarding In-flight • Wi-fi • Seat / Meal ◦ First ◦ Business ◦ Premium Economy ◦ Economy • Bar Arrival • Priority immigration • Priority baggage claim • Transfer Passengers can use some services together from the below. If a passenger select N services, the price will be (basic charge) + (sum of services) ×0.97N
Checking Luggage in Specify the time to check-in on the internet beforehand Utilize technologies or machinery to check-in 2. Security Checkpoints Passengers appoint the security check time and immigration control time beforehand Introduce TSA PreCheck actively Make good use of open security checkpoints
that sell "not too expensive things" ・ Shops that children can come in freely ・ Enjoyment ・ Arcade that people can expend foreign currency, especially coins → Arcade game , Capsule toys and so on..... there are too many luxury shops now !!
~ A → Sports Bar B → Casino(1) C → Jewelry Shop D → Book Store E → Food court F → Crockery Shop G → Stationery Store H → ”SAKE” Shop (Japanese Liquor) I → Casino(2) J → Appliance Store K → Exchange Counter L → Flight Simulator M → Lounge N → Brand Item shop O → Capsule Toy P → Convenience Store Q → Pokemon Shop
are introducing the passenger brand new types of seating. Airport We improve passengers’ experiences. Waiting Time We shorten time to wait for the flight by automation. 01 02 03 04 Easiness & Comfort