Building Bridges with Effective Devops

Keynote presented at devopsdays Amsterdam

Transcript

1. Ryn Daniels - @rynchantress Building bridges with effective devops devopsdays Amsterdam 2017
2. devopsdays ams @rynchantress Ryn Daniels
 @rynchantress Temporarily Unemployed Ops Witch
3. Devopsdays AMS @rynchantress The “mid-career” point, by which 56% of women have left the tech industry (Hewlett et al., 2008) 10 years
4. Devopsdays AMS @rynchantress Who are we including?
5. Devopsdays AMS @rynchantress
6. Devopsdays AMS @rynchantress Workload Control Rewards Fairness Values Community { Disconnection of (Dr. Christina Maslach, 2000)
7. Devopsdays AMS @rynchantress Workload Control Rewards Fairness Values Community { Disconnection of Industry Self
8. Devopsdays AMS @rynchantress Disconnection -> Burnout Lack of efficacy - Increased cynicism - Exhaustion
9. Devopsdays AMS @rynchantress Connection -> Engagement Effectiveness - Optimism - Energy
10. Devopsdays AMS @rynchantress Devops is about Creating Connections
11. Devopsdays AMS @rynchantress The Four Pillars of Effective Devops
12. Devopsdays AMS @rynchantress Collaboration
13. devopsdays ams @rynchantress Individual people working together, with shared interactions and input, building towards a common goal. Collaboration
14. Devopsdays AMS @rynchantress Affinity
15. devopsdays ams @rynchantress Building inter-team relationships, empathy, and trust in support of shared organizational and business goals. Affinity
16. Devopsdays AMS @rynchantress Tools
17. devopsdays ams @rynchantress Accelerators of culture that, if used effectively, can enhance and support a culture of collaboration and affinity. Tools
18. devopsdays ams @rynchantress Tools will not fix a broken culture.
19. Devopsdays AMS @rynchantress Scaling
20. devopsdays ams @rynchantress Applying the considerations of collaboration, affinity, and tooling throughout the various inflection points of an organization’s lifecycle. Scaling
21. Devopsdays AMS @rynchantress The Four Pillars of Effective Devops Creating connections
22. Devopsdays AMS @rynchantress How can we more effectively CreatE connections?
23. Devopsdays AMS @rynchantress Bootcamps
24. devopsdays ams @rynchantress •New employees working on other (related) teams when they start •1-6 weeks, 1-3 different teams •Learning about and contributing to other teams •Building relationships, understanding, and empathy Bootcamps
25. Devopsdays AMS @rynchantress Yearly rotations
26. devopsdays ams @rynchantress •Current employees can work on other engineering teams once a year •Month-long projects •More meaningful relationships, contributions, and understanding •Greater engagement and retention Yearly rotations
27. Devopsdays AMS @rynchantress inter-team relationships
28. devopsdays ams @rynchantress •Dedicated - Dedicated to work 100% on a given team/project •Designated - Designated point of contact (with other responsibilities) •Embedded - Working as a full member of a given team inter-team relationships
29. devopsdays ams @rynchantress •Proactive identification and completion of relevant work •Increased shared understanding/domain knowledge - both ways •Increased visibility and communication between teams •Greater collaboration and empathy between people inter-team relationships
30. Devopsdays AMS @rynchantress transparent culture
31. devopsdays ams @rynchantress •Open planning meetings •Open architecture/operability reviews •Open post-mortems •Open email lists/Slack channels transparent culture
32. Devopsdays AMS @rynchantress entire business Connecting the
33. Devopsdays AMS @rynchantress Support rotations
34. devopsdays ams @rynchantress •Engineers spend time working on customer support •A few hours to a day (quarterly) •Help out with basic tasks •Grow understanding of other parts of the business (and customers!) Support rotations
35. Devopsdays AMS @rynchantress shared tools and processes
36. devopsdays ams @rynchantress •Shared chat systems •Shared ticketing/work tracking tools •Shared (decision-making, documentation, post- mortem, etc) processes shared tools and processes
37. Devopsdays AMS @rynchantress Focus on the customers
38. devopsdays ams @rynchantress Empathy allows software makers and operators to help each other deliver the best possible functionality and operability on behalf of their customers. Jeff Sussna, Empathy: The Essence of Devops, 2014
39. devopsdays ams @rynchantress Empathy allows organizations to help each other deliver the best possible solutions on behalf of their customers. Me, 2017
40. devopsdays ams @rynchantress Dev/Ops
41. devopsdays ams @rynchantress eng/non-eng
42. Devopsdays AMS @rynchantress Create connections throughout the entire organization
43. Devopsdays AMS @rynchantress Create connections to build an inclusive industry
44. devopsdays ams @rynchantress It’s easy to say that inclusivity isn’t a problem when you’re already being included.
45. devopsdays ams @rynchantress Empathy allows people to help each other create the most inclusive industry on behalf of everyone working in it. Me, also 2017
46. devopsdays ams @rynchantress Difference must be not merely tolerated, but seen as a fund of necessary polarities between which our creativity can spark like a dialectic. Audre Lorde
47. devopsdays ams @rynchantress Use differences to enhance creativity
48. Devopsdays AMS @rynchantress What problems are we solving?
49. Devopsdays AMS @rynchantress Technology is a means to an end. Solving problems is the end goal.
50. Devopsdays AMS @rynchantress Devops creates Effective organizations by building bridges Between Teams
51. Devopsdays AMS @rynchantress Devops creates Effective solutions by building bridges Between People
52. Devopsdays AMS @rynchantress devops uses empathy to create and enhance connections between us
53. Devopsdays AMS @rynchantress Be inclusive. Break down silos. Build bridges.
54. Devopsdays AMS @rynchantress Thank you!