Slacking Off: Improving Productivity with ChatOps

At the UNICOM DevOps Summit in December 2015, we shared how we use Slack to improve communication and productivity.

Transcript

1. Slacking Off: Improving Productivity with ChatOps Jon Topper, The Scale Factory
2. Customers
3. 25%
11. Integrations
12. Pull Request / CI Workflow
13. Support / On Call Workflow
14. Ticket Sales
15. Reminders /remind me at 11.30am tomorrow to give a talk about ChatOps
17. ChatOps
19. Hubot Defaults hubot adapter - Reply with the adapter hubot animate me <query> - The same thing as `image me`, except adds a few parameters to try to return an animated GIF instead. hubot echo <text> - Reply back with <text> hubot help - Displays all of the help commands that hubot knows about. hubot help <query> - Displays all help commands that match <query>. hubot image me <query> - The Original. Queries Google Images for <query> and returns a random top result. hubot map me <query> - Returns a map view of the area returned by `query`. hubot mustache me <query> - Searches Google Images for the specified query and mustaches it. hubot mustache me <url> - Adds a mustache to the specified URL. hubot ping - Reply with pong hubot pug bomb N - get N pugs hubot pug me - Receive a pug hubot the rules - Make sure hubot still knows the rules. hubot time - Reply with current time hubot translate me <phrase> - Searches for a translation for the <phrase> and then prints that bad boy out. hubot translate me from <source> into <target> <phrase> - Translates <phrase> from <source> into <target>. Both <source> and <target> are optional
22. Other Ideas Fetch graphs from monitoring Disable node in load balancer Acknowledge monitoring alert Mark server as in maintenance mode Create new support ticket Turn ticket number into Jira link Correct gendered language (eg. “guys”) Set a countdown timer
23. Synchronous
24. Permanent
25. Shared
26. Adoption Choose a platform (Slack, Hipchat, others) Beta test with a small group Add some integrations (read-only at first) Roll out to wider team Expand on the integrations
27. Noise
28. Security
29. Cost
30. Resources https://slack.com/ https://hubot.github.com/ https://hubot-script-catalog.herokuapp.com/ https://zapier.com/ https://ifttt.com/
31. http://www.scalefactory.com/ jon@scalefactory.com @jtopper scalefactory