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Customer Empathy as a problem solving tool

Simplfy
September 22, 2022

Customer Empathy as a problem solving tool

Ever wondered how to figure out what your customers are prepared to pay for?

Simplfy

September 22, 2022
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  1. ©

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  9. YOUR LABEL OUR PRODUCT

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  19. Key Activities Key Resources Key Partners & Suppliers Value Proposition

    Relationships Channels Customer Segments Revenue Streams Cost Structure
  20. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels New Product Development Customer Relationships Business Infrastructure Customer Co-creation
  21. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels New Product Development Customer Relationships Business Infrastructure Customer Co-creation
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  23. Key Activities Key Resources Key Partners & Suppliers Value Proposition

    Relationships Channels Customer Segments Revenue Streams Cost Structure
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  26. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels
  27. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels
  28. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels
  29. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels Direct Revenues B2C Relationships
  30. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels 1-off vs Recurring $ No Market Recognition Competing with existing clients Reduced Economies of Scale No current advantage
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  34. What obstacles or challenges does the customer have? What does

    the Customer’s environment look like? What do they hope to achieve and how might they measure success? What Influences the customer? What is important to the customer? What are their hopes, dreams, fears?
  35. What obstacles or challenges does the customer have? What does

    the Customer’s environment look like? What do they hope to achieve and how might they measure success? What Influences the customer? What is important to the customer? What are their hopes, dreams, fears?
  36. What obstacles or challenges does the customer have? What does

    the Customer’s environment look like? What do they hope to achieve and how might they measure success? What Influences the customer? What is important to the customer? What are their hopes, dreams, fears? High St Retailers •Jo Malone •White Company •Crabtree & Evelyn •L’Occitane
  37. What obstacles or challenges does the customer have? What does

    the Customer’s environment look like? What do they hope to achieve and how might they measure success? What Influences the customer? What is important to the customer? What are their hopes, dreams, fears? High St Retailers •Jo Malone •White Company •Crabtree & Evelyn •L’Occitane Pollution from chemicals in liquid soap Palm Oil is bad! Destruction of Rainforest
  38. Sustainability.. Anti-Bacterial..

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  43. What obstacles or challenges does the customer have? What does

    the Customer’s environment look like? What do they hope to achieve and how might they measure success? What Influences the customer? What is important to the customer? What are their hopes, dreams, fears? High St Retailers •Jo Malone •White Company •Crabtree & Evelyn •L’Occitane Pollution from chemicals in liquid soap Palm Oil is bad! Destruction of Rainforest Don’t know who to trust Trustworthy Products
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  46. Revenue Streams Cost Structure Key Resources Key Activities Value Propositions

    Key Partners Customer Relationships Customer Segments Channels
  47. © 2022 Simplfy