How top-notch customer service can help grow your startup

Transcript

1. < How top-notch customer service can help grow your startup />
2. PAYMILL is the easiest and fastest way to accept online credit card payments Key facts  Payment service provider  Specialized in card payments  Based in Munich Milestones  May 12: founded  August 12: launch of first Beta  November 12: go-live in 34 countries  February 13: opening of offices inLondon & Paris Today  Thousands of active customers  Funding by Sunstone, Blumberg, Holtzbrinck < PAYMILL at a glance />
3. < Our product portfolio /> PAYMILL Unite
4. BETTER SERVICE 1.
5. WHY BOTHER WITH CUSTOMER SERVICE?
6. 1) CREATE EMOTIONAL ENGAGEMENT
7. 2) GET PEOPLE TALKING
8. 3) RECEIVE VALUABLE INSIGHTS
9. CHURN LOYALTY REPUTATION REFERRALS THESE ARE THE REASONS CUSTOMER SERVICE MATTERS
10. HOW
11. YOUR FOUR KEYS TRANSPARENCY PERSONAL TOUCH EMPATHY EFFICIENCY
12. NOW, IT’S PERSONAL
13. SHOW YOUR (PRETTY) FACES
14. BE TRANSPARENT
15. GIVE THEM A LOOK UNDER THE HOOD
16. YOUR SECRET WEAPON
17. BE CAREFUL ABOUT SPEED
18. WHAT TOOLS CAN I USE?
19. THE TOOLS OF THE TRADE
20. BETTER LEARNING 2.
21. FEEDBACK, PRECIOUS FEEDBACK
22. NEVER STOP LEARNING
23. LET’S RECAP: BETTER SERVICE TRANSPARENCY PERSONAL TOUCH EMPATHY EFFICIENCY
24. LET’S RECAP: BETTER LEARNING RECOGNIZE IMPLEMENT ENCOURAGE FEEDBACK
25. < Thanks for your attention. Let’s keep in touch! /> @PAYMILL_France louis.loze@paymill.com