Whose work is it anyway? Work-as-done and its proxies

SHOT Symposium 2021

Transcript

1. WORK-AS-DONE AND ITS PROXIES Steven Shorrock Chartered Psychologist | Chartered Human Factors & Ergonomics Specialist 15 July 2021| SHOT Symposium (online) @stevenshorrock | speakerdeck.com/stevenshorrock
2. © Manuel Harlan
4. Government Public Judiciary Media Planning Design & Engineering Management Operational Staff Researchers HR , Training Safety, Health Quality, Env. Regulators Suppliers Shorrock (2021) COMPANY INDUSTRY SOCIETY Unions & Associations Insurers
5. “I feel there is an ever increasing disconnect again between what nationally is sometimes said to be going on and what people on the ground feel or see is going on.” Sir Robert Francis QC, 2017, HSJ Whose work is it anyway? Work-as-done and its proxies | @stevenshorrock
6. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/25wGrGQ
7. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/MYAVK4
8. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2bkA8HS
9. Work-as-Imagined Work-as-Done Image: Steven Shorrock CC BY-NC 4.0
11. Work-as-Measured Work-as-Judged Work-as-Analysed Work-as-Observed Work-as-Simulated Work-as-Prescribed Work-as-Imagined Work-as-Disclosed Work-as-Done Work-as-Instructed humanisticsystems.com Image: Steven Shorrock CC BY-NC 4.0
12. Work-as-Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed personal social & cultural political societal legal & regulatory economic temporal physical & environ- mental procedural organis- ational technol- ogical inform- ational Image: Steven Shorrock CC BY-NC 4.0
13. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
14. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed The Messy Reality Describe about a situation where work-as-done is not as-prescribed Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW1
15. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Ignorance & Fantasy Describe a situation where current work-as-imagined is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW4
16. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Defunct Describe a situation where work-as- prescribed is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW7
17. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Congruence Describe a situation where work-as- done is as-prescribed. It may or may not be as-imagined by others. Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW2
18. Work-as-Done humanisticsystems.com Work-as-Disclosed Taboo Describe a situation where work-as- done is not as-disclosed, nor usually as-prescribed, nor usually as-imagined by others? Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW3
19. Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TVOHW
20. 1. Goal conflicts 2. Production pressures 3. Systems not-as-planned 4. Clumsy technologies 5. Procedural complexity 6. Barriers to feedback 7. Eroding defences 8. Adaptations 9. Compromises & Trade-offs 10.Drift The fallacies of work as imagined | @stevenshorrock
21. https://bit.ly/ArchetypePostcards POSTCARDS FROM WORK
22. SOME FALLACIES OF WORK-AS-IMAGINED SOLUTIONEERING § The mind projection fallacy (the ultimate WAI fallacy) § The fallacy of the system-as-designed § The fallacy of technical rationality § The fallacy of the magic bullet See also http://bit.ly/HSWaIS
23. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
25. 1.Understand work-as-done (WAD) in context 2.Collaborate on work-as-imagined (WAI) 3.Co-design prototype work-as-prescribed (WAP) 4.Implement incrementally in work-as-done 5.Test WAI and WAP against WAD 6.Repeat above until WAI-WAP-WAD gap acceptable 7.Monitor WAI-WAP-WAD gap Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2ajEAFt DESIGNING FOR WORK-AS-DONE
26. Seven Friends of Intervention Acceptance of uncertainty Expertise & involvement Research Listening & observing Human-centred, activity-focused design Multiple perspectives & thick descriptions Systems methods Image: whereisemil CC BY-NC-ND 2.0 https://flic.kr/p/tQcpYy http://bit.ly/SSFaF4 www.humanisticsystems.com
27. http://bit.ly/TRFoS2 http://bit.ly/ST4SAFETY
28. www.bit.ly/HindSightMagazine