Work-as-Imagined and Work-as-Done: Mind the Gap

A presentation to 'New trends in holistic safety management – the gap between theory and practice', HFC Norway (online) 12 May 2021|

Transcript

1. MIND THE GAP Steven Shorrock Chartered Psychologist | Chartered Human Factors & Ergonomics Specialist 12 May 2021| New trends in holistic safety management – the gap between theory and practice | HFC Norway (online) @stevenshorrock | speakerdeck.com/stevenshorrock
2. “I feel there is an ever increasing disconnect again between what nationally is sometimes said to be going on and what people on the ground feel or see is going on.” Sir Robert Francis QC, 2017, HSJ Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
3. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/25wGrGQ
4. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/MYAVK4
5. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2bkA8HS
6. Work-as-Imagined Work-as-Done Image: Steven Shorrock CC BY-NC 4.0
7. Work-as-Measured Work-as-Judged Work-as-Analysed Work-as-Observed Work-as-Simulated Work-as-Prescribed Work-as-Imagined Work-as-Disclosed Work-as-Done Work-as-Instructed humanisticsystems.com Image: Steven Shorrock CC BY-NC 4.0
8. Work-as-Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed personal social & cultural political societal legal & regulatory economic temporal physical & environ- mental procedural organis- ational technol- ogical inform- ational Image: Steven Shorrock CC BY-NC 4.0
9. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
10. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed The Messy Reality Describe about a situation where work-as-done is not as-prescribed Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW1
11. USE OF MODE S DURING LOSS OF FLIGHT DATA Image: © EUROCONTROL
12. enter your presentation title 12 REQUEST FORMS RADIOLOGY bit.ly/TAOHW2
13. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Ignorance & Fantasy Describe a situation where current work-as-imagined is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW4
14. AFTER Photo: ResoluteSupportMedia CC BY 2.0 https://flic.kr/p/922V3P THE RUNWAY INCURSION
15. www.bit.ly/HindSightMagazine
16. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Defunct Describe a situation where work-as- prescribed is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW7
17. enter your presentation title 17 Photo: Marco Verch CC BY 2.0 https://flic.kr/p/QPTp5h DEFUNCT PROCEDURES
18. Work-as-Imagined Work-as-Done humanisticsystems.com Work-as-Prescribed Congruence Describe a situation where work-as- done is as-prescribed. It may or may not be as-imagined by others. Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW2
19. enter your presentation title 19 SETTING STANDARD PRESSURE
20. Work-as-Done humanisticsystems.com Work-as-Disclosed Taboo Describe a situation where work-as- done is not as-disclosed, nor usually as-prescribed, nor usually as-imagined by others? Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW3
21. DOUBLE Image: ©Steven Shorrock All Rights Reserved SHIFTING
22. enter your presentation title 22 PREPARING INTRAVENOUS INJECTIONS Image: Nathan Forget CC BY 2.0 https://flic.kr/p/4m7Z9d
23. Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TVOHW
24. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
25. SOME FALLACIES OF WORK-AS-IMAGINED § The mind projection fallacy (the ultimate WAI fallacy) § The fallacy of the system-as-designed § The fallacy of technical rationality § The fallacy of the magic bullet Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
26. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock
28. 1.Understand work-as-done (WAD) in context 2.Collaborate on work-as-imagined (WAI) 3.Co-design prototype work-as-prescribed (WAP) 4.Implement incrementally in work-as-done 5.Test WAI and WAP against WAD 6.Repeat above until WAI-WAP-WAD gap acceptable 7.Monitor WAI-WAP-WAD gap Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2ajEAFt DESIGNING FOR WORK-AS-DONE
29. Seven Friends of Intervention Acceptance of uncertainty Expertise & involvement Research Listening & observing Human-centred, activity-focused design Multiple perspectives & thick descriptions Systems methods Image: whereisemil CC BY-NC-ND 2.0 https://flic.kr/p/tQcpYy http://bit.ly/SSFaF4 www.humanisticsystems.com
30. http://bit.ly/TRFoS2 http://bit.ly/ST4SAFETY
31. www.bit.ly/HindSightMagazine