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Work-as-Imagined and Work-as-Done: Mind the Gap

Work-as-Imagined and Work-as-Done: Mind the Gap

A presentation to 'New trends in holistic safety management – the gap between theory and practice', HFC Norway (online) 12 May 2021|

StevenShorrock

May 12, 2021
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  1. MIND THE GAP
    Steven Shorrock
    Chartered Psychologist | Chartered Human Factors & Ergonomics Specialist
    12 May 2021| New trends in holistic safety management – the gap between theory
    and practice | HFC Norway (online)
    @stevenshorrock | speakerdeck.com/stevenshorrock

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  2. “I feel there is an ever increasing
    disconnect again between what
    nationally is sometimes said to be going
    on and what people on the ground feel
    or see is going on.”
    Sir Robert Francis QC, 2017, HSJ
    Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock

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  3. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/25wGrGQ

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  4. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/MYAVK4

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  5. Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2bkA8HS

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  6. Work-as-Imagined
    Work-as-Done
    Image: Steven Shorrock CC BY-NC 4.0

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  7. Work-as-Measured
    Work-as-Judged
    Work-as-Analysed
    Work-as-Observed
    Work-as-Simulated
    Work-as-Prescribed
    Work-as-Imagined
    Work-as-Disclosed
    Work-as-Done
    Work-as-Instructed
    humanisticsystems.com
    Image: Steven Shorrock CC BY-NC 4.0

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  8. Work-as-Done
    Work-as-
    Analysed
    Work-as-
    Measured
    Work-as-
    Judged
    Work-as-
    Observed
    Work-as-
    Simulated
    Work-as-
    Prescribed
    Work-as-
    Imagined
    Work-as-
    Disclosed
    Work-as-
    Instructed
    personal
    social &
    cultural
    political
    societal
    legal &
    regulatory
    economic
    temporal
    physical
    & environ-
    mental
    procedural
    organis-
    ational
    technol-
    ogical
    inform-
    ational
    Image: Steven Shorrock CC BY-NC 4.0

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  9. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock

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  10. Work-as-Imagined
    Work-as-Done
    humanisticsystems.com
    Work-as-Prescribed
    The Messy Reality
    Describe about a situation where
    work-as-done is not as-prescribed
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW1

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  11. USE OF MODE S
    DURING LOSS OF FLIGHT DATA
    Image: © EUROCONTROL

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  12. enter your presentation title 12
    REQUEST FORMS
    RADIOLOGY
    bit.ly/TAOHW2

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  13. Work-as-Imagined
    Work-as-Done
    humanisticsystems.com
    Work-as-Prescribed
    Ignorance &
    Fantasy
    Describe a situation where current
    work-as-imagined is not as-done
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW4

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  14. AFTER
    Photo: ResoluteSupportMedia CC BY 2.0 https://flic.kr/p/922V3P
    THE RUNWAY INCURSION

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  15. www.bit.ly/HindSightMagazine

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  16. Work-as-Imagined
    Work-as-Done
    humanisticsystems.com
    Work-as-Prescribed
    Defunct
    Describe a situation where work-as-
    prescribed is not as-done
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW7

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  17. enter your presentation title
    17
    Photo: Marco Verch CC BY 2.0 https://flic.kr/p/QPTp5h
    DEFUNCT PROCEDURES

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  18. Work-as-Imagined
    Work-as-Done
    humanisticsystems.com
    Work-as-Prescribed
    Congruence
    Describe a situation where work-as-
    done is as-prescribed. It may or may
    not be as-imagined by others.
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW2

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  19. enter your presentation title
    19
    SETTING
    STANDARD
    PRESSURE

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  20. Work-as-Done
    humanisticsystems.com
    Work-as-Disclosed
    Taboo
    Describe a situation where work-as-
    done is not as-disclosed, nor usually
    as-prescribed, nor usually as-imagined
    by others?
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW3

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  21. DOUBLE
    Image: ©Steven Shorrock All Rights Reserved
    SHIFTING

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  22. enter your presentation title
    22
    PREPARING
    INTRAVENOUS
    INJECTIONS
    Image: Nathan Forget CC BY 2.0 https://flic.kr/p/4m7Z9d

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  23. Work-as-Imagined Work-as-Prescribed
    Work-as-Disclosed Work-as-Done
    Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TVOHW

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  24. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock

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  25. SOME FALLACIES OF
    WORK-AS-IMAGINED
    § The mind projection fallacy (the ultimate WAI fallacy)
    § The fallacy of the system-as-designed
    § The fallacy of technical rationality
    § The fallacy of the magic bullet
    Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock

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  26. Work-as-imagined and work-as-done: Mind the gap| @stevenshorrock

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  27. 1.Understand work-as-done (WAD) in context
    2.Collaborate on work-as-imagined (WAI)
    3.Co-design prototype work-as-prescribed (WAP)
    4.Implement incrementally in work-as-done
    5.Test WAI and WAP against WAD
    6.Repeat above until WAI-WAP-WAD gap acceptable
    7.Monitor WAI-WAP-WAD gap
    Image: Steven Shorrock CC BY-NC-SA 2.0 https://flic.kr/p/2ajEAFt
    DESIGNING FOR WORK-AS-DONE

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  28. Seven Friends
    of Intervention
    Acceptance of uncertainty
    Expertise & involvement
    Research
    Listening & observing
    Human-centred, activity-focused design
    Multiple perspectives & thick descriptions
    Systems methods
    Image: whereisemil CC BY-NC-ND 2.0 https://flic.kr/p/tQcpYy
    http://bit.ly/SSFaF4
    www.humanisticsystems.com

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  29. http://bit.ly/TRFoS2 http://bit.ly/ST4SAFETY

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  30. www.bit.ly/HindSightMagazine

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