Work-as-Done, Proxies & Archetypes

By Steven Shorrock. Presented to the Flight Safety Foundation Learning From All Operations Group, held at EUROCONTROL, Brussels on 20 June 2024.

Transcript

1. w Work-as-Done, Proxies & Archetypes Dr Steven Shorrock Senior Team Leader – Human Factors Flight Safety Foundation Learning From All Operations Meeting EUROCONTROL, Brussels, 20 June 2024
2. Proxies and Archetypes • Depict patterns, forms and relationships concerning work-as-done and associated proxies • Help improve understanding of, and intervention in, human work • A tool for thinking and a social object for conversation
3. Government Public Judiciary Media Planning Design & Engineering Management Operational Staff Researchers HR , Training Safety, Health Quality, Env. Regulators Suppliers COMPANY INDUSTRY SOCIETY Unions & Associations Insurers Shorrock (2021) Stakeholder Onion Model
4. Work-as- Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed Image: Steven Shorrock CC BY-NC 4.0
5. personal social & cultural political societal legal & regulatory economic temporal physical & environ- mental procedural organis- ational technol- ogical inform- ational Image: Steven Shorrock CC BY-NC 4.0 Work-as- Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed
6. What is it about your work that others (outside of your profession) might find surprising, but that might be interesting or relevant to them? Or… What might you be reluctant to tell them?
7. Work-as-Imagined Work-as-Done Image: Steven Shorrock CC BY-NC 4.0
8. bit.ly/HSPostcards
9. bit.ly/HSPostcards
10. Thinking about Archetypes Recurring patterns or themes
11. Booker’s Story Archetypes • Overcoming the Monster • Rags to Riches • The Quest • Voyage and Return • Comedy • Tragedy • Rebirth
12. Some Archetypes of Human Work • The Messy Reality • Congruence • Taboo • Ignorance and Fantasy • Projection • P.R. and Subterfuge • Defunct http://bit.ly/TAOHW1
13. http://bit.ly/TAOHW1 Images: © Channel 4 (title adapted by Steven Shorrock for the purpose of pastiche) The Messy Reality Defunct Congruence Taboo Ignorance & Fantasy Projection P.R. & Subterfuge Implications?
14. Work-as-Imagined Work-as-Done Work-as-Prescribed The Messy Reality Think of a situation where work-as- done is not as-prescribed Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW1
15. enter your presentation title 15 REQUEST FORMS RADIOLOGY
17. Work-as-Imagined Work-as-Done Work-as-Prescribed Ignorance & Fantasy Think of a situation where current work-as-imagined is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW4
22. Work-as-Imagined Work-as-Done Work-as-Prescribed Defunct Think of a situation where work-as- prescribed is not as-done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW7
23. enter your presentation title 23 Photo: Marco Verch CC BY 2.0 https://flic.kr/p/QPTp5h DEFUNCT PROCEDURES
25. Work-as-Imagined Work-as-Done Work-as-Prescribed Congruence Think of a situation where work-as- done is as-prescribed. It may or may not be as-imagined by others. Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW2
26. RISK MANAGEMENT
28. Work-as-Done Work-as-Disclosed Taboo Think of a situation where work-as- done is not as-disclosed, nor usually as-prescribed, nor usually as- imagined by others? Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TAOHW3
29. enter your presentation title 29 PREPARING INTRAVENOUS INJECTIONS Image: Nathan Forget CC BY 2.0 https://flic.kr/p/4m7Z9d
31. Work-as-Imagined Work-as-Prescribed Work-as-Disclosed Work-as-Done Image: Steven Shorrock CC BY-NC 4.0 http://bit.ly/TVOHW
32. Exploring Transitions Between Proxies
33. Work-as- Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed Image: Steven Shorrock CC BY-NC 4.0
34. Work-as-Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed Image: Steven Shorrock CC BY-NC 4.0 is represented in inform s is a basis for
36. Exploring Influences
37. Work-as-Done Work-as- Measured Work-as- Imagined Image: Steven Shorrock CC BY-NC 4.0
38. Work-as-Done Work-as- Imagined Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0 Taboo P.R. & Subterfuge
39. personal social & cultural political societal legal & regulatory economic temporal physical & environ- mental procedural organis- ational technol- ogical inform- ational Image: Steven Shorrock CC BY-NC 4.0 Work-as- Done Work-as- Analysed Work-as- Measured Work-as- Judged Work-as- Observed Work-as- Simulated Work-as- Prescribed Work-as- Imagined Work-as- Disclosed Work-as- Instructed
40. personal social & cultural political societal legal & regulatory economic Work-as-Done Work-as- Imagined temporal physical & environmental procedural organisational & institutional technological informational Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0
41. personal social & cultural political societal legal & regulatory economic Work-as-Done Work-as- Imagined temporal physical & environmental procedural organisational & institutional technological informational Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0
42. personal social & cultural political societal legal & regulatory economic Work-as-Done Work-as- Imagined temporal physical & environmental procedural organisational & institutional technological informational Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0
43. personal social & cultural political societal legal & regulatory economic Work-as-Done Work-as- Imagined temporal physical & environmental procedural organisational & institutional technological informational Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0
44. personal social & cultural political societal legal & regulatory economic Work-as-Done Work-as- Imagined temporal physical & environmental procedural organisational & institutional technological informational Work-as- Disclosed Work-as- Measured Image: Steven Shorrock CC BY-NC 4.0
47. PROFESSIONAL PRACTICE https://humanisticsystems.com/series/
48. https://bit.ly/hsproxiesround
49. w Thank you steven.shorrock@eurocontrol.int www.eurocontrol.int