How Design Thinking Can Change People's Lives

My journey into discovering Design Thinking and how as designers & innovators we have the skills and mindset to make things better for people facing challenges in the world.

Transcript

1. Using Design Thinking to Change People’s Lives Tim Brazier Good Things Foundation
2. I’m a Service Designer I use design thinking to design better services for people
3. Digital Social Inclusion
4. 11.3m People in the UK lack the basic digital skills
5. 4.5m People in the UK have never been online
6. Online Centres Network
13. How did I get here?
14. “I want to work with computers”
16. Banks Restaurants Insurers
17. Don’t be a ‘do-gooder’
18. Lets people earn a little money teaching something they know
21. Then I read a book
23. Ian Wharton
24. Ian Wharton
25. Then I read another book
27. Blake Mycoskie
28. Blake Mycoskie
30. It was all too big. Where do I start?
34. Mark Musgrave
36. Blake Mycoskie
37. =
38. Brilliant. We’ve solved homelessness!
39. No we haven’t.
40. Don’t assume you know how to solve someone else’s problems
46. Perfect. Sharing is the answer to everything.
47. No it isn’t.
49. Amazing. We can just give all of our time away for free.
50. No we can’t.
54. Digital Social Inclusion
55. Activity 1 What services do you know that have a positive impact on people’s lives? 10 minutes
56. Your thoughts?
57. How do design thinkers and innovators fit in?
58. Design thinking is Problem solving
59. Innovation is Problem solving
60. We’re curious
61. We take time to understand
62. We focus our time on the right problems
63. We’re not limited by what we already know
64. How do we do it?
65. We fall in love with the problem, not the solution
67. We go to where people are
70. We create the space, not the answer
72. We focus on relationships, not transactions
74. We start conversations, not surveys
76. How you can do it
77. Fall in love with the problem, not the solution
78. It won’t happen overnight
79. Surround yourself with inspiration
80. Look up
81. Be generous
82. Think about people, not users or customers
83. Embrace the challenges
84. If you can’t do it at work – start a side project
85. Activity 2 What can you do to have a positive impact on people’s lives? 10 minutes
86. Your pledge • 1 thing you will do • 1 Post-it note • 1 week to do it
87. Share it #designforgood #FLA_DTI
88. Thank you @timbrazier @goodthingsfdn