DevOps at KPN, sharing my experiences

Presentation given at the F5 DevOps NetOps Summit in Utrecht on 5 March 2019

1. DevOps at KPN sharing my experiences … Albert W. Alberts, March 5, 2019 Utrecht DevOps NetOps Summit / Dutch DevOps SecOps NetOps meetup
2. Koninklijke KPN N.V. or Royal Dutch Telecom • Dutch landline and mobile telecommunications company. • Mobile Network Operator (KPN Mobile and TelfortMobile) • Mobile Virtual Network Operator (Simyo, Ortel Mobile) • Internet Service Provider. • Multi-play services (Interactive Television, IPTV). • Wholesale services • ICT services in the Benelux. or just KPN
6. We read the book …
7. and thought …
8. DevOps a solution to the wall of confusion ?
9. Building an internal IaaS service What we build: Virtual Private Cloud service – an application centric service concept based on cloud infrastructure, networking, integrated compliance and security focused fit for each application. my first DevOps project
10. Virtual Machines Networking Backup Virtual Private Cloud focus on infrastructure (IaaS)
11. Virtual Machines Networking Backup KPN Virtual Private Cloud vRealize suite vRealize Automation vRealize Orchestration
12. vRealize Automation vRealize Orchestration Compute resources Networking resources Storage resources KPN VPC Portal ReST API What does the customer get? Interfaces
13. vRealize Automation vRealize Orchestration Compute resources Networking resources Storage resources KPN VPC Portal ReST API What does the customer get? Interfaces Go Ruby Python C# enable Infrastructure as Code
14. vRealize Automation vRealize Orchestration Virtual Machines Networking Backup Compute resources Networking resources Storage resources KPN VPC Portal API What does the customer get? Interfaces
15. Tenant A Tenant A private IP private IP NSX Edge pair public IP public IP Tenant ESG Tenant ESG Perimeter ESG Perimeter ESG default GW Perimeter ESG Perimeter ESG Distributed Logical Router Tenant A ESG Tenant A ESG Distributed Logical Router VM VM VM VM VM VM VM VM transport network default GW default GW default GW transport network public network, without NAT(ting) private network, with sNAT(ting) Internet Datacenter 1 Datacenter 2 What does the customer get? Default network setup: front-end & back-end Core Router Core Router
16. vRealize Automation vRealize Orchestration Compute resources Networking resources Storage resources KPN VPC Portal How does the customer get it? Order / Request API
17. vRealize Automation vRealize Orchestration Compute resources Networking resources Storage resources How does the customer get it? Order / Request flow Portal € Billing
18. vRealize Orchestration Compute resources Networking resources Storage resources How does the customer get it? Order / Request flow € Billing vRealize Automation Portal
19. vRealize Orchestrator workflow vRO workflow with error handling
20. Demo Create a Virtual Machine in the back-end network (2:55) https://youtu.be/40o_4hnFfqw
21. KPN VPC team • 1 Product Owner • 3 OPS • 3 DEV • 1 Test • 1 Architect who and how?
22. KPN VPC, service portfolio • Focus on standardization (OS images, hardware) • New services start with a Minimal Viable Product • Generic services vs. full-featured services • Service request to add new services or service features • Direct customer contact • Automation what and how?
23. Six Words to Remember in 2019 Forbes article, very applicable to DevOps, Scrum & Agile Start Small, source: Forbes article Think Big, Learn Fast.
24. Six Words to Remember in 2019: Think Big very applicable to DevOps, Scrum & Agile
25. Think Big But is your team aware of the big picture? We have no idea what we’re doing …
26. Think Big So what is the big picture? product vision strategic vision focus on stability focus on building
27. Think Big Divided responsibilities
28. Think Big Divided responsibilities what
29. Think Big Divided responsibilities when
30. Think Big Divided responsibilities how
31. Think Big Divided responsibilities how what when
32. Six Words to Remember in 2019: Start Small source: Forbes article very applicable to DevOps, Scrum & Agile
33. Start Small Minimal Viable Product MVP Select number of customers
34. Start Small MVP, what’s missing? MVP missing features Select number of customers
35. MVP Start Small MVP to Generic Service MVP missing features Generic Service
36. Start Small Generic Service or Product Generic Service All customers
37. Start Small Generic Service vs. featured service Generic Service feature feature feature feature Some customers
38. Start Small Generic service vs. full-featured services Generic Service Service Module Service Module Service Module Service Module Generic full-featured & Generic service 80% coverage 20% effort Full-featured service 20% coverage 80% effort
39. Six Words to Remember in 2019: Learn Fast very applicable to DevOps, Scrum & Agile
40. Learn Fast working in sprints
41. Learn Fast working in sprints Sprint 2/3 weeks Daily Scrum Sprint Backlog Product Backlog Ship it
42. Learn Fast very applicable to DevOps, Scrum & Agile Sprint 2/3 weeks Daily Scrum Sprint Backlog Product Backlog Ship it
44. Pitfalls: • Always leave room for unplanned work • Stay flexible • Beware of team-only focus • Meeting creep
45. Takeaways DevOps is a Culture change: – Respect – Responsibility – Learn from failure • Communication • MVP • Automate
46. Questions now or later ...
47. Thank you for your attention!