CUPUM2017_Chibarepo

Transcript

1. 2017/07/13 CUPUM2017@University  of  South  Australia 1
   Evaluation  of  a  Citizen  Feedback  and  
   Monitoring  System  for  Urban  
   Infrastructure  Issues
   *:  Center  for  Spatial  Information  Science,
   the  University  of  Tokyo
   **:  Chiba  City  Office  
   Toshikazu  Seto*,  Yoshihide  Sekimoto*
   Akihisa  Murakawa**  and  Ryuichi  Matsushima**  
   

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2. 2017/07/13 CUPUM2017@University  of  South  Australia 2
   Outline
   • The  Background  on  this  Study
   • Quantitative  Analysis  of  a  Citizen  
   Feedback  and  Monitoring  System
   • Spatial  Analysis  of  Road  Issues
   • Conclusions
   

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3. 2017/07/13 CUPUM2017@University  of  South  Australia 3
   l Open  Government
   l Incident  Reporting  System
   n Chiba  Report n FixMyStreet n 311  Chicago
   Etc…
   Citizens  can  report  local  problems
   u Infrastructure  maintenance u ICT
   Possibility  of  Citizen  Feedback  and  
   Monitoring  System  
   l Lack  of  Experts
   l Expensive  Cost
   

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4. 2017/07/13 CUPUM2017@University  of  South  Australia 4
   Chiba  Report  System  (Chiba-‐‑‒repo)  Webpage
   The  feedback  comment  by  city  officer
   Citizen  Reports  &  Sharing  information
   I  found  
   damaged  
   pavement!  
   Please  fix  it
   

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5. 2017/07/13 CUPUM2017@University  of  South  Australia 5
   Background  and  Purpose
   • Highlighting  the  current  situation  and  
   future  improvements  in  the  operation  of  
   Citizen  Feedback  and  Monitoring  System.
   Ø Platform  with  citizens  "Chiba-‐‑‒repo”  
   since  September  2014
   Ø Basic  (quantitative)  and  Geographical  
   Analysis  on  Reporting  trends
   Ø How  it  solved  with  multiple  channelʼ’s  
   problem  in  city  office ?
   

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6. 2017/07/13 CUPUM2017@University  of  South  Australia 6
   The  Overview  and  Situation  
   of  Case  Study
   

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7. 2017/07/13 CUPUM2017@University  of  South  Australia 7
   

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8. 2017/07/13 CUPUM2017@University  of  South  Australia 8
   System  of  Customer  Relationship  
   Management  (CRM)
   Web  Map  
   Interface
   Cloud  Service
   City  Hall
   Business  Processing
   Collaboration
   With  Citizen  Engagement
   Input
   Smartphone
   Application
   Reporter
   Citizens  Supporter
   Sharing  Local  Issues
   Demand
   Chibarepo-­‐ＤＢ Road  Maintenance  
   DB
   Municipal  Staff
   Integrated
   Reporting  
   Information
   Locatin+Text
   +Images
   Only  Speaking
   

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9. 2017/07/13 CUPUM2017@University  of  South  Australia 9
   Road  Damage  Issue
   

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10. 2017/07/13 CUPUM2017@University  of  South  Australia 10
    Illegal  Dumping Waste
    

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11. 2017/07/13 CUPUM2017@University  of  South  Australia 11
    (Few)  Self-‐‑‒solving  Report
    

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12. 2017/07/13 CUPUM2017@University  of  South  Australia 12
    Quantitative  Analysis  of  a  
    Citizen  Feedback  and  
    Monitoring  System
    

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13. 2017/07/13 CUPUM2017@University  of  South  Australia 13
    1014
    1193
    1295
    1388
    1471
    1565
    2783
    2886 2942 3008
    3089
    3184
    0
    200
    400
    600
    800
    1000
    1200
    1400
    Sep.14 Oct.14 Nov.14 Dec.14 Jan.15 Feb.15 Mar.15 Apr.15 May.15 Jun.15 Jul.15 Aug.15
    The  Transition  of  Registered  Citizenʼ’s  Reporter
    by  App  &  Web  
    77.2
    22.8
    Male Female
    1.1
    9.1
    21.7
    31.6
    24
    10
    2.5
    under&20 20s 30s
    40s 50s 60s
    over&70
    self  repaired  
    supporter  system  
    was  started
    

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14. 2017/07/13 CUPUM2017@University  of  South  Australia 14
    1473
    2963
    4000
    5078
    6026
    6996
    8403
    9657
    11116
    12670
    14284
    15700
    0
    200
    400
    600
    800
    1000
    1200
    1400
    1600
    1800
    Sep.14 Oct.14 Nov.14 Dec.14 Jan.15 Feb.15 Mar.15 Apr.15 May.15 Jun.15 Jul.15 Aug.15
    AppB&BWeb
    E.mail
    TelB&BContact
    Patrol
    total
    Transition  of  Reporting  Channel
    Location+Text+Images
    Text  information
    

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15. 2017/07/13 CUPUM2017@University  of  South  Australia 15
    0%
    10%
    20%
    30%
    40%
    50%
    60%
    70%
    80%
    90%
    100%
    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
    (hour)
    App4&4Web E:mail Tel4&4Contact Patrol
    Hourly  Distribution  of  Reports  of Chiba-­‐repo  System
    

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16. 2017/07/13 CUPUM2017@University  of  South  Australia 16
    month reports Ave.-repair-days
    Sep314 911 84.96
    Oct314 1,423 61.73
    Nov314 997 29.60
    Dec314 1,032 12.17
    Jan315 940 5.91
    Feb315 937 6.72
    Mar315 6,610 8.52
    Apr315 1,190 6.35
    May315 1,331 7.91
    Jun315 1,431 5.94
    Jul315 1,520 4.51
    Aug315 1,382 2.28
    0
    50
    100
    150
    200
    250
    300
    350
    1&Sep&14
    16&Sep&
    1&Oct&14
    16&Oct&1
    31&Oct&1
    15&Nov&
    30&Nov&
    15&Dec&
    30&Dec&
    14&Jan&1
    29&Jan&1
    13&Feb&
    28&Feb&
    15&Mar&
    30&Mar&
    14&Apr&1
    29&Apr&1
    14&May&
    29&May&
    13&Jun&1
    28&Jun&1
    13&Jul&15
    28&Jul&15
    Web/Apps.
    e&mail
    tel/fax
    Number  of  Reports  
    and  Average  
    of  Repair  Days
    

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17. 2017/07/13 CUPUM2017@University  of  South  Australia 17
    Spatial  Analysis  of  
    Road  Damage  Issues
    

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18. 2017/07/13 CUPUM2017@University  of  South  Australia 18
    

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19. 2017/07/13 CUPUM2017@University  of  South  Australia 19
    

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20. 2017/07/13 CUPUM2017@University  of  South  Australia 20
    

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21. 2017/07/13 CUPUM2017@University  of  South  Australia 21
    

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22. 2017/07/13 CUPUM2017@University  of  South  Australia 22
    

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23. 2017/07/13 CUPUM2017@University  of  South  Australia 23
    $
    
    #$ 3 3 24 13 43
    ! 76 3 155 48 282
    $ 52 11 366 286 715
    $ 940 195 4,954 2,503 8,592
    342 121 2,950 890 4,303
    " 49 9 159 207 424
    # 256 32 545 299 1,132
    28 7 123 51 209
    1,746 381 9,276 4,297 15,700
    Comparison  of  the  Average  Number  
    of  Road  Type  of  Issues
    

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24. 2017/07/13 CUPUM2017@University  of  South  Australia 24
    Top  10  Road  Issues  Report  
    and  Repair  Periods
    Incident(type Count Avg.(Repair(days
    Road(surface 1,527 16.4
    Drainage 1,508 14.1
    Abandoned(bike 628 31.9
    Safety(infrastructure 528 16.4
    Plants 435 23.9
    Trash(/litter 375 9.4
    Light(repair 198 28.6
    Road(construction 111 19.6
    Bridge 61 19.9
    Occupation 50 12.3
    

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25. 2017/07/13 CUPUM2017@University  of  South  Australia 25
    

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26. 2017/07/13 CUPUM2017@University  of  South  Australia 26
    Discussion  and  Conclusions
    – Chiba-‐‑‒repo  represents  a  multi-‐‑‒channel  way  
    to  integrate  digitized  material,  and  aims  to  
    establish  a  workflow  system  of  repair  
    response  time  will  be  further  reduced.
    – it  may  be  useful  for  "standardizing"  the  
    maintenance  and  management  of  
    infrastructure  in  local  governments
    • Participant  generation  and  gender  bias  can  
    not  be  solved  easily,  but  there  is  a  
    possibility  that  it  can  be  covered  by  
    implementing  "events”.
    • The  benefit  of  information  sharing  and  
    citizen  cooperation  that  cannot  be  handled  
    by  administrative  services.
    

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27. 2017/07/13 CUPUM2017@University  of  South  Australia 27
    Discussion  and  Conclusions
    – Possibility  of  monitoring  the  spots  and  
    problems  of  the  city  that  can  not  be  found  
    in  ordinary  administrative  patrols.  
    – Expand  the  Chiba-‐‑‒repo  participantsʼ’  layer  
    and  to  work  with  other  departments  in  the  
    municipality,  as  well  as  existing  community  
    organizations,  with  respect  to  minor  repairs
    nFuture  work  to…  
    • Analyze  the  contents  of  the  issue  through  text  
    mining.  The  issue  classification will  
    consideration.
    • Be  simplify  and  automatic  problem-‐‑‒solving  
    process by  city  officer  using  reporting  data.
    

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28. 2017/07/13 CUPUM2017@University  of  South  Australia 28
    Acknowledgements
    This  research  was  supported  by  
    • JSPS  KAKENHI  (grant  numbers  
    25244042,  15K03008,  and  16K14352)  
    • Research  and  Development  on  
    Fundamental  and  Utilization  
    Technologies  for  Social  “Big  Data”  by  
    the  National  Institute  of  Information  
    and  Communications  Technology  
    (NICT)  in  Japan.
    

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29. 2017/07/13 CUPUM2017@University  of  South  Australia 29
    Thank  you  for  your  attention  !
    Please  let  me  know  your  city’s  situation
    @tosseto
    tosseto@csis.u-­‐tokyo.ac.jp
    http://researchmap.jp/tosseto
    

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30. 2017/07/13 CUPUM2017@University  of  South  Australia 30
    Space-‐‑‒time  Mapping  by  CARTO
    http://bit.ly/chibarepo
    

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31. 2017/07/13 CUPUM2017@University  of  South  Australia 31
    Comparison  of  Japanese  Local  
    Governmentsʼ’  Citizen  Reporting  Systems
    2017.01  survey
    

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