January 2007 – July 2008 Adecco Bulgaria Team Captain in ITO project Leading teams of up to 30 support engineers, outsourced to Hewlett Packard. Responsible for: • People management: shift planning, vacations, point of contact for the senior management • Team(s) Quality of delivery: following the quality KPIs and reporting the metrics to the client, improvement plans • Team(s) Knowledge Management: external and internal trainings organization, coaching, knowledge retention January 2006 – January 2007 Ajilon IT Consulting (former brand name of Adecco Bulgaria) 3rd Level Support Engineer in ITO project Working as UNIX support specialist in IT project, outsourced to Hewlett Packard • Technical Owner of UNIX servers • Problem management • IT projects management – Implementations and Changes • Incident Management January 2001 – January 2006 Tokuda Bank - Bulgaria System Administrator Responsible for the system administration of a business critical bank IT system, with high requirements for security and availability. 1999 - 2000 Mandatory Military Service - Bulgaria Rang: privet 1996 - 1999 Student Jobs Taking few student jobs as a half time system administrator and few IT freelancing projects Education: 1993 - 1999 Technical University – Sofia, Bulgaria Master of Science, Telecommunications Engineer 1989 - 1993 Colledge of Telecommunications – Sofia, Bulgaria Technician Tellecommunication Applicances Skills & Expertise: IT project management skills: Project Management, Budget Management, Quality Management, Knowledge Management, People Management, IT Outsourcing, Managed Services, IT process management, Client Relationship, Crisis Management IT technical skills: UNIX: Linux, *BSD, HP-UX; Databases: PostGreSQL, MySQL; Virtualization; Cloud Computing; Languages: Python, Perl