Crafting Delightful Experiences

2f890006636505e78f8f38d68ca46859?s=47 Uday Shankar
October 16, 2012

Crafting Delightful Experiences

Slides from my talk on Delightful Experiences at the Design Camp 2012 at IIT, Chennai in September 2012.

2f890006636505e78f8f38d68ca46859?s=128

Uday Shankar

October 16, 2012
Tweet

Transcript

  1. Crafting Delightful Experiences The little ‘extra’ that really matters Uday

    M. Shankar September 2012, Chennai
  2. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 2
  3. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 3
  4. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 4 udayms about.me/udayms
  5. WHAT IS ‘DESIGN’? October 16, 2012 twitter: udayms | linkedin:

    udayms | facebook: udayms | g+: udayms 5
  6. A SOLUTION October 16, 2012 twitter: udayms | linkedin: udayms

    | facebook: udayms | g+: udayms 6
  7. DOES IT SOLVE THE PROBLEM? How do you evaluate this

    solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 7
  8. IS IT USER FRIENDLY? How do you evaluate this solution?

    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 8
  9. IS IT BETTER THAN OTHER OPTIONS? How do you evaluate

    this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 9
  10. IS IT WORTH THE MONEY? How do you evaluate this

    solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 10
  11. WTF IS THIS??? October 16, 2012 twitter: udayms | linkedin:

    udayms | facebook: udayms | g+: udayms 11
  12. BY MF HUSSAIN October 16, 2012 twitter: udayms | linkedin:

    udayms | facebook: udayms | g+: udayms 12
  13. I DON’T UNDERSTAND ALL KINDS OF ART. IN OUR CONTEXT

    - DESIGN I am a regular guy October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 13
  14. I LIKE DESIGNS THAT MAKE ME SMILE October 16, 2012

    twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 14
  15. DOES IT MAKE ME HAPPY? How do you evaluate this

    solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 15
  16. THIS IS NOT A NEW CONCEPT Humans have always made

    choice based on that ‘chemical’ in their brain! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 16
  17. DOES IT ‘DELIGHT’ ME? October 16, 2012 twitter: udayms |

    linkedin: udayms | facebook: udayms | g+: udayms 17
  18. GOOD DESIGNS SOLVE PROBLEMS October 16, 2012 twitter: udayms |

    linkedin: udayms | facebook: udayms | g+: udayms 18
  19. GREAT DESIGNS REDEFINE EXPERIENCES October 16, 2012 twitter: udayms |

    linkedin: udayms | facebook: udayms | g+: udayms 19
  20. AWESOME DESIGNS DELIGHT USERS! October 16, 2012 twitter: udayms |

    linkedin: udayms | facebook: udayms | g+: udayms 20
  21. IT’S ABOUT THE *EXTRA October 16, 2012 twitter: udayms |

    linkedin: udayms | facebook: udayms | g+: udayms 21
  22. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 22 source: jpegy.com
  23. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 23
  24. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 24
  25. IT’S NOT JUST ABOUT GETTING IT DONE. IT’S ABOUT ENGAGING

    THE USER! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 25
  26. LET’S LOOK AT SOMETHING CLOSER HOME! October 16, 2012 twitter:

    udayms | linkedin: udayms | facebook: udayms | g+: udayms 26
  27. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 27
  28. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 28
  29. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 29
  30. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 30
  31. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 31
  32. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 32
  33. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 33
  34. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 34
  35. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 35
  36. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 36
  37. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 37
  38. I AM JUST A DESIGNER APPRECIATING AWESOME DESIGN & EXECUTION!

    I am not associated with cleartrip or any of their products or services. Nor am I vouching for their product or services. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 38
  39. AWESOME, DELIGHTFUL DESIGNS + AS-PROMISED SERVICE PAVE WAY FOR BRAND

    TRUST Why am I talking about cleatrip? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 39
  40. TO CREATE GOOD DESIGN, YOU NEED TALENT & SKILL October

    16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 40
  41. TO CREATE A DELIGHTFUL EXPERIENCE, YOU NEED TALENT, SKILL &

    PASSION October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 41
  42. DO NOT OVERDO DESIGN IN THE NAME OF *EXTRA Word

    of CAUTION / ADVICE October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 42
  43. October 16, 2012 twitter: udayms | linkedin: udayms | facebook:

    udayms | g+: udayms 43
  44. KEEP DESIGNING. Questions? October 16, 2012 twitter: udayms | linkedin:

    udayms | facebook: udayms | g+: udayms 44