Crafting Delightful Experiences

Slides from my talk on Delightful Experiences at the Design Camp 2012 at IIT, Chennai in September 2012.

Transcript

1. Crafting Delightful Experiences The little ‘extra’ that really matters Uday M. Shankar September 2012, Chennai
2. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 2
3. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 3
4. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 4 udayms about.me/udayms
5. WHAT IS ‘DESIGN’? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 5
6. A SOLUTION October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 6
7. DOES IT SOLVE THE PROBLEM? How do you evaluate this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 7
8. IS IT USER FRIENDLY? How do you evaluate this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 8
9. IS IT BETTER THAN OTHER OPTIONS? How do you evaluate this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 9
10. IS IT WORTH THE MONEY? How do you evaluate this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 10
11. WTF IS THIS??? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 11
12. BY MF HUSSAIN October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 12
13. I DON’T UNDERSTAND ALL KINDS OF ART. IN OUR CONTEXT - DESIGN I am a regular guy October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 13
14. I LIKE DESIGNS THAT MAKE ME SMILE October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 14
15. DOES IT MAKE ME HAPPY? How do you evaluate this solution? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 15
16. THIS IS NOT A NEW CONCEPT Humans have always made choice based on that ‘chemical’ in their brain! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 16
17. DOES IT ‘DELIGHT’ ME? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 17
18. GOOD DESIGNS SOLVE PROBLEMS October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 18
19. GREAT DESIGNS REDEFINE EXPERIENCES October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 19
20. AWESOME DESIGNS DELIGHT USERS! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 20
21. IT’S ABOUT THE *EXTRA October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 21
22. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 22 source: jpegy.com
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24. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 24
25. IT’S NOT JUST ABOUT GETTING IT DONE. IT’S ABOUT ENGAGING THE USER! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 25
26. LET’S LOOK AT SOMETHING CLOSER HOME! October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 26
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38. I AM JUST A DESIGNER APPRECIATING AWESOME DESIGN & EXECUTION! I am not associated with cleartrip or any of their products or services. Nor am I vouching for their product or services. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 38
39. AWESOME, DELIGHTFUL DESIGNS + AS-PROMISED SERVICE PAVE WAY FOR BRAND TRUST Why am I talking about cleatrip? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 39
40. TO CREATE GOOD DESIGN, YOU NEED TALENT & SKILL October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 40
41. TO CREATE A DELIGHTFUL EXPERIENCE, YOU NEED TALENT, SKILL & PASSION October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 41
42. DO NOT OVERDO DESIGN IN THE NAME OF *EXTRA Word of CAUTION / ADVICE October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 42
43. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 43
44. KEEP DESIGNING. Questions? October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 44