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Crafting Delightful Experiences

Uday Shankar
October 16, 2012
Design
2
330

Crafting Delightful Experiences

Slides from my talk on Delightful Experiences at the Design Camp 2012 at IIT, Chennai in September 2012.

Uday Shankar

October 16, 2012
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Transcript

  1. Crafting
    Delightful
    Experiences
    The little ‘extra’ that really matters
    Uday M. Shankar
    September 2012, Chennai

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  2. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 2

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  3. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 3

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  4. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 4
    udayms
    about.me/udayms

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  5. WHAT IS ‘DESIGN’?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 5

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  6. A SOLUTION
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 6

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  7. DOES IT SOLVE THE
    PROBLEM?
    How do you evaluate this solution?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 7

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  8. IS IT USER FRIENDLY?
    How do you evaluate this solution?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 8

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  9. IS IT BETTER THAN OTHER
    OPTIONS?
    How do you evaluate this solution?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 9

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  10. IS IT WORTH THE MONEY?
    How do you evaluate this solution?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 10

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  11. WTF IS THIS???
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 11

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  12. BY MF HUSSAIN
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 12

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  13. I DON’T UNDERSTAND ALL
    KINDS OF ART.
    IN OUR CONTEXT - DESIGN
    I am a regular guy
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 13

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  14. I LIKE DESIGNS
    THAT MAKE ME
    SMILE
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 14

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  15. DOES IT MAKE ME HAPPY?
    How do you evaluate this solution?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 15

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  16. THIS IS NOT A NEW
    CONCEPT
    Humans have always made choice based on that ‘chemical’ in their brain!
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 16

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  17. DOES IT ‘DELIGHT’
    ME?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 17

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  18. GOOD DESIGNS
    SOLVE PROBLEMS
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 18

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  19. GREAT DESIGNS
    REDEFINE
    EXPERIENCES
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 19

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  20. AWESOME
    DESIGNS DELIGHT
    USERS!
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 20

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  21. IT’S ABOUT THE
    *EXTRA
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 21

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  22. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 22
    source: jpegy.com

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  23. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 23

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  24. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 24

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  25. IT’S NOT JUST
    ABOUT GETTING
    IT DONE. IT’S
    ABOUT ENGAGING
    THE USER!
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 25

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  26. LET’S LOOK AT
    SOMETHING
    CLOSER HOME!
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 26

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  27. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 27

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  28. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 28

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  29. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 29

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  30. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 30

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  31. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 31

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  32. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 32

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  33. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 33

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  34. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 34

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  35. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 35

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  36. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 36

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  37. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 37

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  38. I AM JUST A DESIGNER
    APPRECIATING AWESOME
    DESIGN & EXECUTION!
    I am not associated with cleartrip or any of their products or services. Nor
    am I vouching for their product or services.
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 38

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  39. AWESOME, DELIGHTFUL
    DESIGNS + AS-PROMISED
    SERVICE PAVE WAY FOR
    BRAND TRUST
    Why am I talking about cleatrip?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 39

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  40. TO CREATE GOOD
    DESIGN, YOU NEED
    TALENT & SKILL
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 40

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  41. TO CREATE A
    DELIGHTFUL
    EXPERIENCE, YOU
    NEED TALENT,
    SKILL & PASSION
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 41

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  42. DO NOT OVERDO DESIGN IN
    THE NAME OF *EXTRA
    Word of CAUTION / ADVICE
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 42

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  43. October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 43

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  44. KEEP DESIGNING.
    Questions?
    October 16, 2012 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms 44

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