Design - What differentiates the useful from usable & delightful

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UI RESEARCH UX INTERACTION DESIGN USABILITY USER CENTRIC DESIGN VISUAL
DESIGN AESTHETICS AESTHETICS What differentiates the Useful from Usable & Delightful Allianz Technology Day 2012 Thiruvananthapuram

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UDAYMS NOW Hewlett Packard BEFORE Yahoo!, Nokia etc. MUCH BEFORE
M Squared, Trivandrum Heads Front End Architecture & Design Prototyping at HP ~14 years in the UX/UI space Conducts Prototyping workshops at Design Institutes Regular speaker in designer/developer community Holds patents in UI Architecture & Design

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WHAT IS DESIGN?

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A SOLUTION …that solves the problem in a clean elegant
manner

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DESIGN IS HOW IT WORKS …not how it looks

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10 PRINCIPLES OF DESIGN FROM THE 1970s

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None

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source: http://www.tumblr.com/tagged/dieter-rams

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A COMPANY THAT COMES TO YOUR MIND … when you
think of awesome design

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None

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LET’S MEET 2 GREAT DESIGNERS OF OUR TIMES

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Dieter Rams Designer in Chief, BRAUN

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source: http://www.youtube.com/watch?v=ZLMbDJ_nNfU

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Sir Jonathan Ive SVP Industrial Design, Apple Inc.

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source: http://www.youtube.com/watch?v=nUHROAtyGIg

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THIS IS INDUSTRIAL DESIGN OR PRODUCT DESIGN

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ALL OF THESE APPLY TO DIGITAL DESIGN AS WELL

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WE CALL IT UX DESIGN

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USEFUL PRODUCT Has a functionality that solves a complex problem.

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USABLE PRODUCT Has a functionality that solves a complex problem
with a simple solution & works naturally as any human would expect it.

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DELIGHTFUL PRODUCT Goes beyond solving a complex problem in a
simplistic manner while making the experience enjoyable for the user.

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WHAT IS USER EXPERIENCE DESIGN?

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UX is not about Jargons

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UX is not meetings

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“If I’d asked my customers what they wanted, they’d have
said a faster horse” UX is not whatever user wants!

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“…people don’t know what they want until you show it
to them.” UX is not what you think user wants!

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Design is definitely not making it ‘look’ pretty!

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UX is not a mystery

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UX is Science

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COULD GO VERY WRONG IF THE RIGHT PEOPLE DON’T DO
IT UX is about fixing the damn problem

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LET’S SEE HOW TO GET THERE By checking out examples
around us

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Information presentation is challenge usually ignored.

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Good Information Architecture adds Clarity

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source: http://talent.adweek.com/gallery/Indian-Railway-Ticket-Redesign/4594293 Indian Rail Ticket Redesigned

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Everything can be designed

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Skuemorphic Design is nice

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Reduce design ‘noise’

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You can be professional and have a good design as
well!

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Why does it have to be this ugly?

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They set the bar high for all financial applications

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Notice the skuemorphic design adapted for a tablet device

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Design for the context

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Overdoing skuemorphic design is not good either

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End of User or End of UX?

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Do NOT Harass the User in the name of Security

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Make boring stuff ‘really’ fun and interesting!

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Leaving the Design to the User is bad idea!

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What time is it? Bad Time!

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Designed to let users make mistakes

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It’s that *extra that makes the difference!

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The little *extra that makes your consumer come back… source:
http://9gag.com/gag/5737495

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UX Happens… UX Happens…

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…Whether you design it or not!

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It’s only a matter of time before someone better comes
and kicks your ass!

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ENTERPRISE PRODUCTS FACING COMPETITION

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HOW TO CREATE AWESOME UX? 3 Simple Steps

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HIRE DESIGNERS TO DESIGN YOUR PRODUCT Interaction Designers & Visual
Designers

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HAVE A DEDICATED FRONT END TEAM Position them under design
leadership (not Engineering)

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LISTEN TO THEM

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THANK YOU Catch me online as udayms on Google+, Facebook,
LinkedIn www.about.me/udayms

Design - What differentiates the useful from usable & delightful

Design - What differentiates the useful from usable & delightful

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