Designing for everyone: An NBN case study

Designing for everyone: An NBN case study

How do you build a single customer-centric solution for every home and business in Australia – that’s 11 million premises and 22 million users – all with differing needs? Using lessons from her time at NBN Co, Katrina will share her experience applying design methodology to evolve customer experiences and product design, and the principles that guided the first evolution of their user equipment.
By Katrina Harrison, NBN Co.
Presented at Customer Exprience 2013



May 06, 2013