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Taylor Black - Becoming Agents of Change and Innovation

Taylor Black - Becoming Agents of Change and Innovation

Join a visionary inquiry into the Why and How some of us are drawn to breaking the status quo, and what that means in terms of mindsets and tools you can deploy as an agent of change and innovation. Now more than ever, we must embrace current and future generations of impact, imagination, creativity, the boldness and bravery to try something new.

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uxaustralia
PRO

March 17, 2022
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a D R a c T da , 17 Ma c 2022 Ca i ed b : T ac Ball
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 89 STEVE BATY: W de f l. Tha k . TAYLOR BLACK: N ie . All igh . S - g ea . I a g i g a , i a g d ime le me k if he e' a i e . S ha k m ch f ha i d c i . A d UX A alia m e b adl . Thi i a a e me c fe e ce I'm e h ed be a a f. T e e e j i i g da , ma e he e a e j i i g f m a d al all f he e i eake I hi k ha e a e eall l ck i h hi ea ' li e- a d he e i a l f a e me c e g i g a d. I h e e e e i ake l f e a d aki g i all i . S agai , elc me da . A d e e ci ed be he e f UX A alia De ig Re ea ch 2022. M ame i Ta l Black I'm he a egic de ig lead a d f de a Ta l Black S di . T da i a ic ab bec mi g a age f cha ge a d i a i . A ic ha i a bi ebelli a d me hi g I am e a i a e ab . N , bef e e di e i I ill g ahead a d a ha i hi la a f he alk I ill i i a i e ac i e ac i i , if ha e a iece f a e a d a e a d he e ca j d me e a d e gage i h he e i i ha a , he g ahead a d g ab h e. Y d ' eed hem i e e b ill la e . Le ' ge a ed. S m ame i Ta l Black a I ha e al ead aid. M backg d i a bi i di g a d a ied. A ill ee, de ic ed i hi ill a i . I bega m ca ee a a ai abili e gi ee a d I j all fell i l e i h he h ma ce e de ig ld. S m ch ha I cha ged ca ee . O e he ea I ha e m ed c me e e ie ce, em l ee e e ie ce, e ice de ig , a d de ig e ea ch le embedded i hi all f h e. T e d he e I am , hich b he a ha e be he all he ide f he ld f m he e I a ed. I am igi all f m Te a i he US, I'm la e i
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 90 Melb e A alia a d la e hi ea I ill be i Am e dam. Ve e ci i g. F m hi migh ha e ga he ed I ha e a e c e i al backg d. I ha e a ei d mi ed acce . D ' i e fi i i h he A alia . D ' i e fi i i h he Ame ica . I ha e b ke h gh a l f ba ie a d ha e ld a l f e le ell me j i back d , d ha I'm ld a d challe gi g he a . A l f e le. E e h e h e e ell mea i g jec i g hei li e mi e a d a mi g ha a be ba ed hei le el f c fide ce, c mf a d i k hich a ' ece a il mi e. F ll i g he a ha e e bee m le. A ma ha e ee if ha e ked i h me i he a he ld ha e ee i he e . Back i he aci i g a d c mf able. Cha i g me hi g diffe e ca ge ei d l k , e le h d ' i e de a d ag ee i h i i . While a f j b i c mm ica e ha i i , a im a a , a f he j e i acce he a e f he challe gi g he a i i g i g be ha d, i ill ake g i a d e e e ill be a fa . Tha i he ca e. Beca e b , i i h i . L ki g e a he la decade , -c f mi i he i e. Pa ic la l m e ha e e . S a fe ea ag e a ed eei g a fe headli e . We a a begi i g hif . We a b k ideali i g ebel . We a e le h i g ide i d i g hi g diffe e l . Whe he ha a ki g, i hei h me life, i h bbie . Wha e e i a . Wha e e a e le a ed h j d hi g diffe e l . A d ha a eall e ci i g. A d i ed i leade hi g am , a d c fe e ce a d li ical ca a d a a d fe i al . A d e ime ha ha j g a d g , a d e ha e ee i hi all f he e ace a d iche he diffe e leade a e i g a d id li ed i a i he ld he he i be i b i e ,
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 91 de ig , digi al cial im ac a e bei g called he e he a e d i g hi g diffe e l a d i ' ki g. S agai hi i eall j bee i c ea i g m e a d m e, e a e eei g ee a , j hi ea e d f la ea , a a d i he Melb e a ea, i A alia, he had a c le f a a d ecificall dedica ed a d h e h e e b eaki g d ba ie , bec mi g i a d i g e hi g . The e a e ma he e am le a d he ld a d ha ha ha i c mm i ha i ' f ami g -c f mi a a ec i a i . S he e e e alki g ab cial -c f mi ha e mea i he a e i beha i g ac i g i a a ha g e agai he a . The m adi i f cie . N , hi c ld be a mall a faci g he he a i a ele a . E e e i faci g f a d a d a d. Pe le a e like ha a e he d i g? Wha idea d he ha e? Wh a e he d i g hi ? I ca e i ig e. I ' c i i , igh . I i babl al g i g b i g j dgme , like ha g , ha gi l, ha ' a bi ei d, igh . B i b i g c i i . A d i c ld cale all he a he a a g e me lic i im leme ed a maj jec , a e i e c l e. Wha ha e . N , he e a e me eall e h be efi f d i g hi g diffe e l . O e f hem i ha i ig al c fide ce i a he ici . S he e e a e a -c f mi a e a l ge icall . Whe e e a e g i g af e me hi g ha ' diffe e , ha e a i i , a idea, a d eam, a g al, ha i f ll i g he adi i al a h, he mali , he a hi g ha e al a bee d e, a e eall i g elf i he li e f fi e. A d ha ake a l f c age b i al h e le ha ' e af aid a d f ha belie e i . Which i eall admi able. A d he e i a e fam e am le I like d a , hich i
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 92 he Ma k Z cke be g e a ca al h die a i e mee i g. A d he a he g e i ha he alked i he mee i g ea i g hi h die, e e e el e i ea i g i . The a e all immedia el ffe ded. Wha i hi g d i g? D e he ake e i l . D e he k h m ch e c ld i e ? Th gh he mee i g a he' ha i g hi idea a d he' h i g a l f a i a d dedica i , he mi d e cha ge i h, , ac all hi g i j eall a he icall him. A d i migh be diffe e f m , b he' g i g e e hi g he ha behi d he idea a d e belie e i ha . S he g ha i e me i he e d. A he be efi i ha i lead a i c ea e i c m e e ce a d a . A d ha ' a li le bi a d he i k im he . S he e e a e d i g hi g diffe e l , beca e a e eall i g elf he e, he eall ha e ha d a d eall ha e k ff. A d i d e ' ece a il mea ha e k i all a ce, b i mea a lea eed lea i a l g he a . Thi i a ic la l e he e e -c f mi i a cia ed i h i e i a d delibe a e e . Y a e j accide all mbli g i d i g hi g diffe e l , a e d i g hem i h i e beca e belie e i hem. The la e i ha i e ha ce i di id ali a d i i ic m i a i . Which e k f m beha i al de ig he ie a d elf-de e mi a i he ha a di g f ha belie e i i c ea e feeli g f elf-di ec i , a m a d a i fac i hich a h ma a ic la l i da ' da a d age he e m f ca ge he f d e eed, he hel e e eed i a l f he e le h I ill be eaki g i hi g ca ca e f h e ba ic eed b be d ha a e eall l ki g f m e f lfilme feel like ha e c l e he k ha d . Tha ha e i fl e ce e he di ec i a d ha l ima el feel a i fied i ha a e ki g a d .
  6. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 93 N , a e ci i g a all f hi d , i i a dd i h he adi i al a f hi ki g i h he a ha e a h ma ha e e l ed c f m f fi i g i i h he c me a d f i al a back he , e e h gh ha ' eeded i he ame a . S he i i c c f m i a dd i h he i e f -c f mi ha e' e bee alki g ab fa . Maki g i diffic l a d c mf able f m . A d I k ha e all ld ha e ee hi i ga i a i ha e ha e ei he ked i ked i h, e iall e e i h lde ge e a i i hi familie h a e ggli g c me e m i h he a he ld ha cha ged. S igh he I dig i he ch l g behi d c f mi , he e d e i ac all c me f m a d he e d e i fi i i hi hi ki d f ch l gical eb? A d c f mi fall de he mb ella f cial i fl e ce. Which i he i fl e ce ha he ha e a i de , i i a d beha i . S a a ha he e le a d , he he e lici l i e lici l , di ec l i di ec l im ac ha e d , he di ec i e ake, he deci i ha e make, h e feel ab a ic la hi g , he he e cc mb ee e e, k , ha d e hi k i a g d idea, ha a bad idea migh be a d ha d e e e hi k f he e le. Wi hi ha mb ella, he e i c f mi , a i g a he lef , hich i alig i g e' a i de, i i beha i h e f he . S ha ' he e e ha e a g h belie e e hi g, a d a k ha , I hi g , I hi k he babl k ha he a e alki g ab . I hi k hi migh be a g d idea. I'm g i g ake hei d f i . I'm g i g c f m, I'm j g i g d ha he g i d i g beca e ma be I d ' a he a e i I'm e ha el e I ld d . The ec d e i eac i e. Thi i delibe a el ad i g ici g a ie c a ha f he . S a e
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 94 i e i all c mi g i h a diffe e idea, a diffe e a f ha i g a life le, f d i g k, f ha e e i ma be. A d i hi hi i cl de -c f mi . Wha e a e alki g ab da . The hi d e i e a i . S cha gi g e' ie ba ed he a eal ea - a eal ea em i . S ei he e adi g me e el e bei g e aded hi k i a a ic la a ba ed me f l gical a g me a i ale. A d he la e i mi i i fl e ce. Whe a i di id al a mall g i fl e ce a m ch la ge g . S a e am le f hi c ld be he G e a Th be g f he ld. O e g gi l ha ma aged i fl e ce a e i e af f li icia , f h e ki g i clima e, f h e ki g i e e g ec , a h ge g f e le, m f ld k if all f ld k h he i a d ha he a d f a d eei g ha , le i g i i i e , ma be i g me f h e e am le a d ha e ice f ai abili , ha ha e , ha ' all a ma i e le el f cale ha all a ed i h hi e gi l i S ede ha i g hi e f clima e a d l k a he a i caled. S ha ' a e am le f j e mall hi g i fl e ci g a m ch la ge hi g. S he me e e e ce f ee j me e bei g a d i he m ca im ac b ai ac i i , a d lead cha ge i i k- aki g a d deci i . S he a ld ac he e e he e le i he m i he a ha ld ece a il ac he e e a e b elf. F he m e, i he e e ime -c f mi hich i a e fam e f e e ime ha e i g ma ea ag , i a f d ha i di id al ag ee i h maj i ie e e de c di i he e he maj i fa a b i l i c ec i . S ca ha e a g e le a i g "I hi k he be hi g d da i j m ff a cliff." A d ca ha e e e e i ha g e i i g ha belief, b il me e ac all a me hi g b eak he ice, dem a e
  8. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 95 a he a f d i g hi g , h a e a i ale, he e e e ill j g al g i h i , all k h e e e el e i he g i al d b i g i . B belie e he g ma e h f agile ha g belief i hich i g d f he -c f mi , he e e a e calli g me hi g . A d he m e f agile ha belief i he ea ie i i b i g e le e a f hi ki g. S I j hi k ha h e la c le f a eme a e c a . G i g al g i h he g e e f a b i l i c ec i , ha e e i ma be. S I ill l e i if a hi i he g c ld j a m hei fi ge a e ha e a fe i e ac i i be ee - i hi he e i . A d d i he cha if ha e a e al e e ie ce e am le i k he e ha e ei he ee c f mi a i e -c f mi a i e. Thi c ld be a ki d f e am le f m mall big. We ca c me back i a d alki g ab i a he e d if a e a . All igh . S all -c f mi i c ea ed e al. S me e e i f -c f mi a e d c i e a d me a e c e - d c i e cie al im ac , ellbei g, a d e l i . S bef e e ge i I e me h d f h e h d a challe ge he a , fi cla if h e a e alki g ab . A d he e a e a fe diffe e e e i i c f mi i . O e f hem a i g e he lef i i c ide a e ha mf l beha i . A d, agai he e ca all cale a d i me a e la . S hi c ld be a mall a bei g a bi de, alki g i a m ie d i g me hi g ha j i ha he e le ld d . C i g i li e d i g me hi g he e i ' like, ell ha ' a bi de. He' d i g me hi g diffe e b i ' j a bi f a iggle. All he a me hi g eall ha mf l i le like c mmi i g a c ime. Tha ' ha e a e alki g ab da . B i i ech icall a
  9. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 96 f m f -c f mi . The middle e, i ha e m l alki g ab da . S hi i le ha migh be j dged aci ed b he b he d ' ca e ha m. Thi c ld j be me e h ma be he ha e a de ig ce ha ' a li le diffe e hei facili a i le i a li le bi diffe e . S me hi g ha e ' ee bef e. Ma be he d e diffe e l ha e a ei d hai le. I ' j hei le b i ' ac all ha mi g . Y migh fi d i a bi ei d, b i ' ha mi g . The he hi d e i belief ba ed ebelli f j ice. S hi i cl de allie , e , cial m eme , a hi g he e e le a e a di g f ha he belie e i beca e i ha me m al j ifica i he feel me m al bliga i a d f i . S me ga i a i i he de ig ld ca e la i hi ace. S f e am le e le h k ecificall i h ai abili clie -f - fi , cial e e i e , he ha e hei a f de ig i g hich migh be a li le diffe e a d ha ld fall i he ce e c l m b he he a e ecificall ki g i h e f clie e f jec beca e he belie e ha ha i he m all e hicall igh hi g d . S I am e ci ed i d ce hi c ce called i ci led i b di a i b T dd Ka hda . The e i a cle e ch l gi elea i g a b k hi ea called " he a f i b di a i ." I c edibl ele a ha e a e alki g ab da a d he defi e i ci le i b di a e i al ebel d c i e -c f mi a h e h a e ebelli a d c ib i g cie . S ebelli c ib i g cie . Rebel i h i eg i a d e hical a da d . S , e , a e d i g me hi g diffe e l , b agai i ' ha mf l a d i ' i le a d a e d i g i beca e belie e ha i ha a i i e c ib i he c llec i e.
  10. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 97 Tha hich diffe f m he igh -ha d ide eckle ebel , de c i e di ag eeme e e -c f mi . Reckle ebel ac c e he m f ea f im l e, a ga ce, e i leme , a e i g eed, e ce e a. Thi i ha e a e alki g ab da b e e hele he e e le ab l el d e i . I he de ig ld, hich I k m f a e f m, he e e e hi k ab d i g me hi g diffe e l f de ig e ld like hi k ha i fall i he lef -ha d c l m , e a e d i g i beca e e belie e ha i ha me f i i e im ac a ga i a i , he e he c me - a d/ e iall al el e a d elf- eali a i i he k ha e d . S hi i a e al f m T dd' e b k. S cce f l ebelli d ' c me f m a lace f ig a ce, d e , c m l i a d m e . The e i fl g im e i e ab bei g diffe e me el beca e a e a i g a e i . Thi c me back ha I a me i i g ea lie a d a d f ha belie e i bei g a -c f mi i h i e i . N j beca e mbled i i . The e a e ma e am le f c f mi a d -c f mi a d ma diffe e c e , i d ie ame i . S fi f all le ' j l k a e am le f c f mi i he b i e ld. S hi ca eall a l a f k lace ha ha e all babl e e ie ced. The fi e i d e c de. S he e e cl e e e , a d hi k f a c a e ffice, ha a e e le ea i g? A e he me ea i g i ? A e he me ea i g heel ? A e he me ea i g ie ? A e he me ea i g ki ? The e a e e f c f mi i hi d e c de ha ld ee i hi a b i e lace, migh e ec i a d if he e i me e h alk i a ba k ea i g a e ack i he he a e babl g i g ge me ei d l k . E eciall if he g be a elle i behi d he
  11. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 98 c e . N , he e i hi g ha mf l ab d i g ha b i ' defi i el he m a d i ' defi i el maki g a a eme . The middle e i ciall e ec ed beha i . The e a e he e ec a i e ha e a d he a e eak e a he h f mal e eed i e i a email, h ca al e i e i j a cha me age. A d he a ha e fall i li e ma ageme hie a ch . If a e i a la ge c m a f ma h a d em l ee a d le ' a ha a e m e f a f li e aff, le ' a ha k i a call ce e a d ' e he h e, he a e i a c m a i h 10,000 em l ee , he e e h gh migh be able ge a h ld f he CEO' email h c mf able mal ld hi k ha i i e d he CEO a email? O each him? The e migh be a hi g ha ' i g f m a ech ical ide f hi g , b he e ld be me hi g ha ld babl be ca i g me he i a i f m ha cial c f mi hi g a d ha migh e ec ha h ld d h ld ' d . The hi d i i ce e a d ced e . A d b he a , i h he e i e am le I ha e defi i el bee ha e h email he CEO a d eah, me ime ge a la , me ime ge e e. B he ' e g elf he e, igh ? The hi d e i ce e a d ced e . S f ll i g familia a da di ed me h d a d adi i al a d i g b i e . Thi c ld be ma be a i ici g e, k , c ld e ec . Thi c ld be ma agi g b i e e i hi a b i e , all he c ce . All hi g ha e i a b i e hi k i he a f ce i a b i e eed ge h e d e. The e i hi g g i h ha . I i a i g he e a e all bad. The all ha e hei lace, i a ic la ce a i , b i i al a ha he e a e he a d i g hi g . S migh a a c mbi a i f he e hi g i h a c mbi a i f -c f mi .
  12. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 99 Z mi g i c f mi a d de ig ecificall , gi e hi i a de ig c fe e ce, he e a e a fe e am le ha I ha e ee m k. The e a e ma m e e am le he e, hi i j ha I' e ee . Y migh ha e a d if ha e e am le ha a e ' he e I ld l e i if d ha i he cha a ell a d e ca alki g ab i . I ' g ea lea f m e he a d ha e e e ie ce . The fi e i e le i de ig h c ide hem el e ei he k i gl k i gl a a i . A d ha mea ha he i i f ll i g a a ic la me h d f ame k, laci g im a ce he adi i al hi ical e abli hme e d c i f ha me h d f ame k. S hi ld diffe f m me e h c me i a d he migh ha e a a a d he ld ll f m a h le b ch f diffe e me h d l gie a d l a d a ache ge he me hi g ha i be ke f m iece f k. The middle e i c l i g i ide f he li e . S hi ld be adhe i g ei he ke ke e ec a i f he e a d h ma c ib e add al e. Wha mee i g a e all ed g , ha mee i g a e all ed g . Whe e a e able bmi idea , he e a e able bmi idea a d agai hi ca be e a ced de e di g he e i me a e i . A d he la e i f i h. S ki g i h e eall adi i al a , a e am le i ki g i a adi i al ma ageme c l i g a , he e ge a b ief a d he g a a , de ig e hi g a d he c me back i h a big fa e a d lace i he clie ' de k a d he ha ' i . Thi a ed a eall i cl i e ble ded eam a ach he e a e ha i g c i c -de ig , c i c llab a i , c i a a e c a d a fe ha ed e hi f he k. S i ' m ch ab A B he e a a d he ha li hed iece a he e d, i ' m e ab he i
  13. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 100 be ee . A d he ela i hi ha a e f med i ha a . All igh . S d i g hi g diffe e l mea ha ' e a i g a e a a d a e f ll i g i i c . B defi i i he e i ma . Tha ' eall ca a d i ' eall k . B i ' ha a e ig i g f he a e bec mi g a age f cha ge a d i a i . Whe a e b eaki g he a . A d l ima el ha ' ha ' g i g hel g , ge f c mf e a d backi g elf f ha belie e be e e e he he d ' ee i a d ' e ge i g l ad f bad ad ice. If I had e e iece f bad ad ice i $1 I ld ha e e i ed al ead . Y a e g i g ge l ad f bad ad ice b ha e f ll e i i c a d a l g a a e f ll i g ha i ci le i b di a i he d c i e -c f mi , h e e a call i beca e a d me hi g diffe e l beca e ge i el belie e i ill ha e a i i e im ac , he kee g i g. T elf a d ill ge he e. Al h gh he e i ma he e a e a fe ac ic ca ake i a fe i hich I ill g ahead a d ha e he e ill ge i i e ac i e ac i i . If ha e ' g abbed a iece f a e a d e d ha , a d he e ill cl e he e i . S ac ic . The fi e hich b he a he e e e al i a i i ed b T dd, check hi b k, check he dca ha he' d e i h he ch l g dca , e f m fa i e dca , agai ha ' a ch l g dca . Check i . A d he al m e e ie ce . S he fi e i e gage he age . The age i a a ia i hi ki g, a i de beha i ha a e ide f adi i al h gh . S ha c ld be me hi g a im le a me e alki g a he e e a e g i g d he ee h l k all diffe e ha . O he a e d e ed all diffe e ma be he d all diffe e . A d i ead f j a i g " h, ha ' diffe e a d I'm ca ed f i a d I'm
  14. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 101 g i g g i h he he ide f he ee beca e I'm c mf able" he , check elf a d l k a hem e l a d hi k ha ca I ake i ha ca I li e ? Wha ca I eall ee a d e ec a d hea e l ? H ca I e hi make ha e e c llec i e idea i i - le ' a hi i a c -de ig e e ie ce - he ma be ha e me e i he m ha l k , d e ce e a all diffe e ha . H ca e e hi diffe e ce add he ace i be ee , hich i he blem a d idea i ace ha e a e b ildi g f ha e e iece f k a e d i g. S ha lead eall ell i he ec d e hich i a ki g e e i . O e e i a e diffe e ha cl ed e i . Beca e he a e ba ed i ge i e c i i . A d he diffe f m j dgme a d a ida ce. S ha I a a i g bef e if ee me e h l k , d e ce e a diffe e ha i ead f j g i g he he ide f he ee , he be m e i cl i e, be m e elc mi g, a k e i . A k e i de a d e i j dge ca eg i e e le ba ed c e de a di g f he ld. Which migh be diffe e f m hei de a di g f he ld diffe e f m he de a di g ha c me b ild ge he . The hi d e i bei g delibe a e a d I did di ci li ed. S i ci le i b di a i bei g a d c i e -c f mi . Agai , ha e e a call i , i ake g a d g i . I i diffic l b h i . S hi k ab h ca a egicall ell me age he mai eam, de a di g ha a me e h i challe gi g he a elf i he b f he mi i a d ha i ' a f le e e me age a d gai f m he maj i i h h ea e i g he maj i . O maki g hem feel h ea e ed. A d he hi k ab h ca i allie e ime, hich i j i g ha I j aid. S eaki g f ha , he e a e a fe
  15. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 102 a me h d ha ca gai he f he maj i a he mi i . A d agai I a ecia e he e' babl a l f e e ie ce i he m if a e ha a i ad ice f me hi g he ha e d e ge f i e al akeh lde e e al c mm i ie a d a a ic la idea ha ha e had, ha ma be diffe e f m he a , I hi k e e e ld l e hea i lea e i e ha i he cha a ell. S ha I ha e ed he e i a h ee- e a ach hi . The if fi e i h de a d he blem ha he maj i ha h gh hei e e . S e a de ig e a e eall g d a i g el e i he c me h e i g el e i he e ' h e . Thi i ba icall ha ame a ach. E ce e a e ie i g i i h he maj i . S e e de a di g f ha he blem he a i a i i h gh hei e e . Sec dl , cl e he ga be ee ha ha e a d ha he a . S gi e e gh i f ma i a k c i i , b m ch i f ma i f hem hi k a e h i g hem all f ca d a d ha he e' eed f hem c me back la e f m e i f ma i f e i , f e gageme . Wha e e i ma be ha a e l ki g ide i e ac i h. A d he hi d e i gi e a m he maj i . S he ca i e ac a d fi d m e i hei a hei ime. S ha hi mea i , h i g e a d diffe e idea d hei h a , he e he feel h ea e ed a d af aid a d he d ' like i , a d he e e gi e a cha ce agai . I ead i mea laci g i i f f hem, a d a i g he e i hi hi g. He e i hi a k f c i i , me f i al c m elli g ca e. Thi i h I hi k i ' a g ea idea. I ' g i g d da l f g d f blem a i a i . S I'm j g i g lea e i he e a d I ill le ake a bi e he ' e ead . S bef e I m e , a eall fam e am le f hi i if g back
  16. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 103 a d a ch he S e e J b i ch f he e iPh e a d he d e hi e fec l . Y g h gh he fl f ha e e a i ill ice ha he a ff i h he blem a d he he ha e h he iPh e i he e - he a e all blem a d all a i a i . A d he j lea e e gh i f ma i f g a d fi d a cha f m f g a d l k me hi g f fi d m e . All igh . S a fe ef l m a d e i ha ca ha e e he e e a challe ge he a a d a ei he ge he hi ki g g i g f elf ma be i h he . Agai he e a e ma e i he e ha ca d hi . The e a e j a fe ha I ha e ed i he a a d ha e f d ked ell. S he cla ic idea i e i i ha e ha e i he e lef , i g c ai a ide f j a m me , ha ' he d eam a e. S h ld d he c ai , ll d he ba ie . J hi k if a hi g i ible ha ld e a d , h e ld a be e ce e a. Taki g a e back if e ha ed a ach i h ha if e ha ed a ach i h. Thi ca be he c mbi a i f diffe e a ache , me h d l gie , mi d e , e ce e a f m ma be iche i hi he ame i d c m le el diffe e i d ie , k , ha ha e . Thi k ab h ca make c e i al ai i g c ea e e al e ha ha e ee bef e ha c m e i a e d i g ca a lea ke me i e e i g e i . H ca e d hi g diffe e l he e? Wha ' e e bee d e bef e? A d I k ha he cla ic e e i , ell e e hi g ha bee d e bef e. B j ha e i he ide. Le ' b i g i i a c -de ig e e a d a d challe ge hi ki g a e i i i g m e a b eake i c ea i g he likelih d ha he g i he m ca c me i h me hi g ha challe ge he a .
  17. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 104 Wha migh me ef l i e ded c e e ce l k like a d ha if e all hif ed hi ki g a d ied X? S eall i g l ge e le e i g f he b b ac all j b eak he b all ge he . J i i a d j me hi g all e . N , b eaki g he a i a i h hi ki g i ' e m ch ab d i g, hich i e ac l ha e a e g i g d . S f he e fe mi e e a e g i g h gh a e e ci e, h ef ll ha e g abbed a iece f a e a d a e b . If d ' ha e h ical a e a de ig I'm e e e e he e ha a ack f ick e a d if d ' a lea ha e c m e h e a e a chi g hi e i . S e c e . S h hi i g i g k, I'm g i g h a fe lide . N ha ma . A d each lide he e a e e i . A d d ' ha e a e b h f hem, ca if a , b he idea i ha j ch e e f hem a d he i e d a e . I ill gi e g a c le f mi e f each e f e i f ch e e a d he e ill m e . We ill alki g ab i a he e d. All igh . F ami g f a e g i hi , ca ei he hi k ab he e e i f m a i di id al i f ie , a d he im ac , he ki d f k, he i i , e ce e a, ha ha e a a i di id al ca hi k ab i a a ga i a i al i f ie ma be ga i a i i i g make a a ic la im ac c mm i . I ' . All igh e e. Q e i . Which i eall e i . D ' ell a e. Wha a e i hi ld d ? A d ha i e mi i i life? S ake a e back, ake head f ha a k ha e ge d e b 5 m da , ha e e i i , a d j hi k l ki g a m life ha am I he e d ? I k he e a e big e i d ' ab ge i g i e fec . J j d a hi g ha e ha c me mi d. Q e i B ca ch e i ead f e i A if like, ha ill make he m d f
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 105 elf a d/ ha ld make f e ge e a i he m d f ? I ill gi e g a mi e j d me f e e . The e ill m e . If a e ha a e i i he cha a e g al g h gh he e e ci e i ' babl a bad ime a k hem. I l e he c mme c mi g i . Oh, m G d l e he G ace Tame e am le. Nice e, Cla e. L e he e am le, Ge a d. S g d g . Kee i . Ab 30 m e ec d f hi e a d he e ill m e . W a h e fi al h gh . A d e a e e . Q e i A. Wha d a he ld l k like i 20 ea ime? A d ha le c ld la i ha a i i ? I , e i B, h d a be i 20 ea ime? A d h a d ha d a di g ? Agai , j ick e. A e b h if like ha e me e a ime. B j a i h e. Gi e g a he mi e , he e ill m e . 30 m e ec d f hi e. All igh . G ahead a d a h e fi al h gh . We a e e h ee. We ha e e m e af e hi e a d he e ill a i . Se h ee. Q e i A. If a b i e ma be d al ead , ha ki d f k ld like d a d e iall h ld like d i i h h ld like d i f ? A d e i B, if had b da ie h d belie e ha c ld make he m f lfilli g im ac b h elf a d he ? S hi k ab ha f lfilli g im ac mea f e all , hi k ab ha i mea ha i eeded b he , he he ha ' a a ic la c mm i , ha e e cale he c mm i ha a e ki g i . A d he hi k ab he Ve diag am i be ee h e a d ha ' he e a f c . S a he mi e a d a half f hi e. The e ill m e . 30 m e ec d . All igh e ill a h e fi al h gh .
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 106 We ill m e he la e. Thi e, i ead f gi i g g i ch e f m, e a e all g i g l k a he ame e i . Which i ba ed h ha e a e ed fa , ha d e b eaki g he a l k like i ld? Y ca make i a mall big a like, make i a gible beca e ha e ld l e i ac all alk a a f m hi e i , ha i g a idea f ha d i g hi g diffe e l g i g af e ha belie e ill be im ac f l a d b eak he a ill l k like a d he ha i g a a i g lace h ca a ac i g ha . I ill gi e a he mi e, e ill a i a d alk h gh a e i a e ha . 30 m e ec d hi e. All igh . G a d a ha . A ecia e ha e i a a bi icke b h ef ll al had a bi m e cla i gi e he he e . S e di g hi I j a lea e g i h eak e e he ice i embli g. S ca be e ified beca e a e d i g me hi g diffe e a d i ' eall ca b i ' im a elf he e a d ha e he c age d ha a a . Tha k m ch f ha gi g i h me da . I l e hi ic, i ' me hi g I ca alki g ab all da l g. I he backg d I am ki g me hi g eall e ci i g. I ' i e ead ha e e b g ahead a d ge a e ie . Y babl ca ' click he c ee . Af e I d he c ee i i i e i he cha he l e igh . Tha k m ch. STEVE BATY: Tha k m ch Ta l . Tha a de f l. We a e a af e ea b eak. I hi k he e a e a c le f e i he e i he Q&A, e he e I ca ee. Ta l if a ake a l k a d ha e a ab a e di g ha e, ha ill be de f l. N , e a e a af e ea. We ha e a li le bi f a b eak il a d 3.20