How to be an effective mentor (when you're not the manager)

How to be an effective mentor (when you're not the manager)

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UXAustralia

May 14, 2020
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 27 STEVE BATY: I can ee and hea e e hing. LUCY DENTON: Pe fec ! Ama ing. Thank m ch, S e e, f ha l el in . M name i L c , I am a eni de igne a D e ail. We a e a S dne -ba ed a if ha en' hea d f . We b ild a la f m f c llab a i e UX anal i and ing e ea ch da a and in igh . B I did j j in hem ecen l , a c le f m n h ag ac all . I ha e been king f he c m an l nge in i la i n han I ha e in e n. B i ' been OK. And j i ha I a a A ala ian and I a a eni UX de igne he f j e fi e ea . I ked he e f j e fi e ea . S , me f he e e ience and ie I ell ab da i f m m ime a A ala ian a ell. S , da I an alk ab de ign leade hi a ide f m managemen , hich I hink i a g ea f ll n f m Mag ' e en a i n, hank m ch f ha , Mag . I hink f en hen e le hea de ign leade de ign leade hi he hink f e le manage and head f, hich f c e, i n ng. B he e a e ecific le , he ea leade hi i a he he a ic la kill f being able g ide and infl ence he e le. Leade hi i a kill ha lea n and de el e ime a he han a i i n ' e in , ch a managemen . And, f c e, manage and head f e i e g d leade hi kill f hei le b eall an ne n he eam can be a g d de ign leade and a g d men he n he eam. Pe nall , I hink ha ing a men e en m l i le men in ca ee i ne f he be hing can d g and ca ee a ide f m fi hand e e ience, f c e. B e nall , I' e f nd i - I f nd lea ning f m an he e n h ha en iall m e e e ience han me e en j diffe en e e ience f m me, be e al able and m ch m e ac ical han lea ning f m he e ce like b k and
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 28 dca . A A ala ian, he de ign eam ac all ha a eall g d c l e f men ing. Of en, eni indi id al c n ib n he eam, eni de igne , a e enc aged ake n men ee a a a f ing and g ing hei n leade hi kill and f en manage ill c nnec hei e i hin eni i hin he b ine f men hi ni ie . I d hink ha A ala ian d e a g ea j b le e aging eni indi id al c n ib a a a f lif ing he en i e eam. F ne hing, eni indi id al c n ib a e f en eall ng in hei c af . S , f an he ICU he can ch e me ne in a kill he an g in. Indi id al c n ib a e f en m e in he eed and cl e he da da , c m a e manage . De ending n he c n e b i a like hi a A ala ian. I ee hem i h m e c n e f he i a i n, a ic la l if he a e in he ame eam ame b ine ni and he migh be able gi e m e j ni indi id al c n ib m e ele an feedback and ad ice. And la l , a eall big ea n h I hink i i g ea le e age eni de igne a men i beca e I hink i i f en m ch ea ie be en ab blem ' e ha ing and challenge ' e facing i h me ne h i n manage . E eciall , I hink hi i e eciall e if ' e j ni aff. I'm e all hea d f he b k Radical Cand b Kim Sc and B ene B n ha a c le f k ha ela e hi heme. O e he a fe ea I feel he e ha been a big h in he ind f manage and e de el he e en and h ne ela i n hi and be lne able i h each he a a a f b ilding and a g ea managee/ e ela i n hi . I hink hi i an e cellen lace be. I am defini el an ad ca e f i . B in eali i i eall ha d b ild ha kind f ela i n hi i h manage and I hink i ake ime and a l f eff f b h a ie b ild ha kind f ela i n hi . Beca e a he end f he da , manage d e infl ence e f mance e ie , h m ch ge
  4. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 29 aid, m i n , ha ni ie ge . And i ' nl na al f e le an h hei manage hei be ide. B , f c e, he d n ide f ha i e le d n' b ing hing ha he ' e ggling i h hei manage and he can n in bigge blem la e d n he line he ma n ge he he need g in hei ca ee . S , m e e ience i ' j m ch ea ie f e le de el ha kind f ela i n hi i h he can be h ne ab challenge and mi ake he made i h me ne h ha n infl ence e hei e f mance e ie a , e c. i ld be me ne in a c m le el diffe en b ine ni eam e en a diffe en c m an he ' e c m le el de ached. I'm defini el n a ing e le h ldn' hei manage and h ld n k a d he e ela i n hi i h manage , I hink defini el h ld. B a he end f he da , a manage , an e ge he he need lea n and g in hei ca ee . And I hink ha hi g idance can c me f m m l i le e le. A I men i ned, leade hi and being an effec i e men a e kill ha a e de el ed, de el hem. And ge be e a hem e ime. S i ' me hing need ac ice. Men hi i n a im le a h ing f a c ffee ca ch- nce a f nigh and d lling me ad ice. I' e had man men ing ela i n hi in m ca ee , a he men ee and he men i h a ing cce . S I ld like ha e ha I' e lea ned ab being an effec i e men i h all da . Fi l , men ing ela i n hi a e j like an he ela i n hi . The e i e eff and ca e f m b h a ie . The fi hing I ec mmend d ing i ecificall ag eeing ha a e en e ing a men ing ela i n hi . Men ing ela i n hi can be ini ia ed in a n mbe f a . I c ld be me ne eaching di ec l , a manage in gani a i n c nnec ing h gh an e e nal men ing g amme b ega dle h i i ini ia ed i i im an make e
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    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 30 a e b h n he ame age and align n e ec a i n b b h ag eeing a e en e ing a men ee/men ela i n hi . Y an hem b ing hei bigge challenge , fea and mi ake . In de f ha be ible need b ild a ela i n hi i h each he he e ha e m al and e ec f each he . If he d n' n' be able g ide hem and he n' feel c mf able ening . Simila l , if d n' ca e ab men ee and hei cce i ill be ha d f b ild hi b nd. Which b ing me m ne in hich i b ilding hi kind f ela i n hi he e b h and e ec each he ake ime and need be a ien i h i . Y d n' me ne j me e nigh . The e a e me men ing g amme ha c nnec den and e le ge ing a ed in he ind i h fe i nal and a l f hem n f ab h ee m n h , hich, in m ini n, c ld be g ea f c nnec ing e le b h ee m n h i j n l ng en gh b ild an effec i e men ing ela i n hi he e can be en and h ne i h each he . The be men ing ela i n hi ha I' e had in m ca ee , being he men ee ha e aken nine m n h feel c mf able ell ha e n an hing. I an ha e a , n m fi da a A ala ian, I a ed a a g ad a e de igne , m fi j b f ni e i . On m fi da I a in d ced a eni de igne h ld bec me m men and he fi hing he a ked a e a e in e n f ll e m em l ee? And I aid f ll e m and he aid g ea , n I can in e in . I h gh i a dd a b he did in e in me and in hind igh I eali ed men ing ela i n hi d e i e a l f in e men f m b h a ie be cce f l. A I aid, b ilding hi kind f ela i n hi i a - a ee b I hink a he men i can eem like ha e he e hand. S , i can be a g d idea in a li le e a eff make he fi m e in b ilding ha ela i n hi . And a g ea a d hi i alk ab
  6. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 31 n fail e , mi ake and hing ' e lea ned in c n e f men ing e i n . I hink hi kind f e nal lne abili i a g ea a e he ne in ela i n hi ha i ' OK alk ab an hing. B a I aid bef e, i ' eall ha d b ild a ela i n hi he e feel like i ' OK d hi . E en f he men . S , j need be a ien and gi e i ime. And a I men i ned, he e a e diffe en a ha men ing ela i n hi can be ini ia ed. If me ne ha kn i eaching , ma be he ' e n eam in c m an and he ha e eached and a ked if can be hei men , i i likel he al ead ha e me and e ec f , and f hem. S ha can be a g ea a he ela i n hi . B if ' e been c nnec ed me ne d n' kn and i e en iall a ange i ill be, f c e, a li le bi a k a d a fi and j ha e k a li le ha de and end a bi m e ime b ilding he f nda i n f ela i n hi fi . Af e ' e b h ag eed ha a e men ee and men , ag ee n a ched le. I h ld be h f en ' e g ing mee , f h l ng, h , he he i i face face, e-mail c mm nica i n . I hink i i eall g d f e ing e ec a i n and g nd le f c mm nica i n. I hink i ' im an lan f ela i n hi -b ilding ime and ha c ld be g ing f c ffee ge ing l nch, kind f m e cial in e ac i n . And al ime f king a d men ee' g al f c ing n hei k. I d hink i ' im an di ing i h be een ha ime and make e i ' b ked in he calenda . Beca e f m m e e ience, being a men ee, all he ime k n ela i n hi d e n' end ha ening. I hink e le ge b and a c ffee ca ch- a l nch d e n' eem like a i i . B in ac ali , ha kind f in e ac i n g e a l ng a b ilding ela i n hi and ill make e i n m ch m e effec i e. In de make e ime ge he i ell en , I ec mmend ha ing a
  7. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 32 men lan. And c ming each men ing e i n ell e a ed. S , can de el a men ing lan ge he b di c ing i h men ee ha hei g al a e, ca ee g al a e and ha he h e ge f he men hi and each ime mee f a e i n h ld b h c me e a ed i h ha an alk ab . And hi ime i eall f hem. S I al a le hem lead i h ha he an alk ab . B if I ha e feed-back e i n ab me hing he ha e h n me e i l , I make e I c me e a ed i h ha e d n' a e an ime. One f he ha de lea ning c e f me a a men a lea ning h eall li en me ne. And I find ha hen ' e an e e ienced de igne men ing a m e j ni de igne i i ea an l e all hei blem f hem ell hem e ac l ha d fi i . M li le i e call hi "big i e nd me". S me hing I ha e d ne a l he . B j gi e an e am le, ne f m g h a ea ea l n in m ca ee a im e m i al de ign kill and I had a c le f men , hen I e en ed hem i h a i al de ign blem challenge ha I a dealing i h he c ld ake m c m e and fi he de ign f me. Reall ickl and d me hing eall ama ing in f n f me. The effec f hi a ha i made me feel eall bad and ha I c ldn' d he k, like, I needed me ne c me in and fi i f me. A he end f he da , I didn' feel acc m li hed beca e I didn' d i k n m n. B I al a n' im ing m kill lea ning an hing f m ha in e ac i n. A a men , j b i n d le ad ice a e he da b hel men ee find an e . Y need a k bing e i n g ide hem a d finding a l i n. The e a e j me e am le f e i n migh c n ide a king. I enc age m men ee c me e i n e a ed, a I men i ned ea lie , b ea l in he ela i n hi hen hing a e nc mf able and a k a d, he d n' ha e m ch
  8. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 33 alk ab he ha e ble ening . Q e i n like ha a e i i ie , h a e acking i h hi hing e ke ab e i l can hel k ha end ime n. Y men ee al a ha m e c n e f he i a i n han d . S f en I had men h ld n li en ha I a a ing and gi e me blanke ad ice i h nde anding he i a i n. Al h gh i a al a ell in ended i i f en mi inf med ad ice and ha can be m e c nf ing han hel f l f a men ee. I find e i ning like ha d e he ideal c me l k like f ? Wha a e he ne e ' e lanning ake? Can eall hel a a men nde and ha he ' e ing achie e. And hen, finall , I all a k m men ee ell me h I can be hem ha he ld like f m me and a k f feedback n m men hi I can na in n ha he a e finding m al able. S me ime a men ee a k a e i n i dealing i h a i a i n d n' ha e e e ience i h e nall d n' ha e an an e . I ha e een e le make ad ice in hi i a i n and I d nde and a a men can feel e ed kn all he an e e e hing b i i mi leading and nhel f l. And he e i n hame in n kn ing e e hing, n - ne kn e e hing. I ell m men ee if i a a jec I a in l ed in I ell hem ha I ld d ne and if i a gen inel I ld each me ne in m a ea h kn m e, I ld c nnec hem i h ha e n. I hink ha ing ne k i ne f he m al able hing can d f men ee , a a e n in an ind ha e b ild a ne k f fe i nal e ime h can d a n f ad ice and ha ' ne f m al able a e . Sha ing ha i h men ee can nl ck m e and e e ience f hem d a n a ell. And, finall , a a men , can la a h ge le in inc ea ing me ne' elf-c nfidence. I ha e f nd ha f en me ne h eache f a men me ne h
  9. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 34 elf-iden ifie he need a men i me ne h i e ha ffe ing f m im nd me lacking a bi f c nfidence. A bi f i i e feedback he e and he e can d a l f inc ea ing me ne' c nfidence. Thi eall make a diffe ence in ha ni ie men ee hei hand f , h he hink ab hei n k and hei n e f mance and can g a l ng a in e m f hei cce . S I hink ha ' eall al able. And h e a e all he i I ha e f da . The e a e hing I ha e lea ned in m ca ee fa , f m being a men ee and men . Being a men i a h ge e n ibili and e i e m e k and ca e han e le hink and i i n me hing ake n ligh l if can' c mmi i . B in a ing ha , I f nd being a men e emel e a ding and can ha e a h ge im ac in me ne' ca ee b being a men and g ing n leade hi and c nfidence kill . Al h gh I d n' ha e eg la e i n i h a men f m n an m e, f h e I did b ild a g ea ela i n hi i h, I ill kee in c n ac i h hem and I kn he a e e le I can each a an in in ime. A a la li le anecd e, m c en manage and CEO f D e ail, Benjamin, i me ne h men ed me in A ala ian ea ag in he fi ea f m ca ee . He ended lea ing and a ing D e ail b he ke in c n ac and I ed him en gh j in him in hi n c m an . S I hink ha ' a g ea e am le f a g ea men ing ela i n hi . S , I h e hi i al able f g . E e c m an c l e, e e ela i n hi i diffe en , f c e. And he e a e hing ha ha e j ked f me. B I ld l e kn he lea ning e le ha e i e le ha e f effec i e men hi . S , feel f ee each . Thank e m ch! STEVE BATY: Thank m ch, L c . OK. We a e a ime. And e a e ead f fi b eak. Plea e, each L c h gh he cha