What is ResearchOps? A global odyssey with a strong Australian flavour

Cf9808b306096a913709da756edeb665?s=47 UXAustralia
March 14, 2019

What is ResearchOps? A global odyssey with a strong Australian flavour

Cf9808b306096a913709da756edeb665?s=128

UXAustralia

March 14, 2019
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  1. 東京、日本 What is ResearchOps? A global odyssey with a strong

    Australian flavour Design Research 2019 Conference @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  2. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  3. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  4. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  5. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings + what it meant for Australia @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  6. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings + what it meant for Australia + what’s next @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  7. Context @teamreops / @katetowsey @BrigetteMetzler @RuthEllison Photo credit: Ruth Ellison,

    Canberra Australia
  8. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  9. 1 year later... + 1500+ Slack members + #researchops is

    lively + #whatisresearchops initiative is done + 60 organisers globally + 17 countries / 33 cities @teamreops / @katetowsey @BrigetteMetzler @RuthEllison List of workshops
  10. The aim of the Community is to give shape to

    and validate research operations AKA ResearchOps. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  11. None
  12. Why now? In-house teams are getting bigger. Concepts around research

    leadership are being formed. More and more, executives and management are looking to researchers for guidance and answers. And holding researchers responsible. Research is being accepted as an essential part of design and delivery. + +
  13. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  14. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  15. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  16. Community @teamreops / @katetowsey @BrigetteMetzler @RuthEllison @teamreops / @katetowsey @BrigetteMetzler

    @RuthEllison Photo credit: Samantha Yuen, Singapore
  17. Kate Towsey / UK Andrew Maier / USA Emma Boulton

    / UK Brigette Metzler / Australia Nishita Gill / India Chris Adams / Germany Kathryn Hing / Germany Ruth Ellison / Australia Ben Cubbon / UK Steph Troeth / UK TeamReOps
  18. None
  19. None
  20. Kate Towsey / UK Ben Cubbon / UK Steph Troeth

    / UK Emma Boulton / UK Audree Fletcher / UK Andy Parker / UK Mark McElhaw / UK Saskia Liebenberg / UK Monica Ferraro / UK Ed Crowley / UK Jane Reid / Scotland Chris Adams / Germany Kathryn Hing / Germany Maria Arrilucea / Spain Daniel Boos / Switzerland Daria Hoplova / Russia Hugo Froes/ Portugal Global organisers Lily Ainsworth / Australia Sandy Ho / Australia Michelle Pickrell / Australia Kristina Lund Hansen / Australia Katie Phillips / Australia Johnny Linnert / Japan Tomomi Sasaki / Japan Rob Enslin / South Africa Marie Slundt / South Africa Nishita Gill / India Shreya Toshniwal / India Ruben Perez Huidobro / Canada Kathleen Asjes / Sweden Kea Zhang / Norway Amanda Pike / USA Marisa Morby / USA Andrew Maier / USA Holly Cole/ USA Andi Galpern / USA Ryan Hunt / USA Michael Bam / USA Sheetal Agarwal / USA Andrew Maier / USA Jeanette Fuccella / USA Melissa Braxton / USA Yushi Wang / China Samantha Yuen / Singapore Brigette Metzler / Australia Ruth Ellison / Australia
  21. What we did @teamreops / @katetowsey @BrigetteMetzler @RuthEllison @teamreops /

    @katetowsey @BrigetteMetzler @RuthEllison Photo credit: Tomomi Sasaki, Tokyo Japan
  22. None
  23. We ran workshops using Liberating Structures 1-2-4-all. And asked 4

    questions. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  24. 1. What research operational challenges have you experienced? 2. What

    are your operational successes, if any? 3. Where do you see opportunities to improve research operations in your organisation? 4. What do you think ResearchOps includes? @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  25. If you couldn’t get to a workshop, we a ran

    a survey that was answered by 300+ people. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  26. What we learned @teamreops / @katetowsey @BrigetteMetzler @RuthEllison Photo credit:

    Ruth Ellison, Canberra Australia
  27. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison Photo credit: Tomomi Sasaki, Tokyo

    Japan The challenges Resource constraints Recruitment Communicating value Scaling research Managing knowledge and sharing insights Maturity
  28. Why do we need ResearchOps? @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  29. What we learned What it is @teamreops / @katetowsey @BrigetteMetzler

    @RuthEllison
  30. ResearchOps is the mechanisms and strategies that set user research

    in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  31. https://bit.ly/2EmQun7

  32. Recruitment @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  33. Tools @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  34. Budget @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  35. Governance @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  36. Guidelines & templates @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  37. Research spaces @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  38. Knowledge management, Asset management & internal communications @teamreops / @katetowsey

    @BrigetteMetzler @RuthEllison
  39. Capability & opportunity, Team building & care, Event management “We

    needed to invest in people who can keep the wheels spinning and who are highly adaptable. That isn’t always a requirement for research roles, but it’s becoming more important.” - Seattle, USA @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  40. What we learned What it is What it is not

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  41. It’s not the craft. It’s helping researchers focus on the

    craft by providing mechanisms to help researchers do their research. It’s not only about insights and data. It’s also about people. It’s not research methodology or strategy. It supports the implementation of those things. It’s not research leadership. It supports research leadership. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  42. The Oz flavour @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  43. Where did we go on our Australian odyssey? Canberra Sydney

    Melbourne Hobart @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  44. What makes Australia a special place to do ResearchOps? @teamreops

    / @katetowsey @BrigetteMetzler @RuthEllison
  45. Australia: not much about strategy, not much about the tools

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  46. Australia: All about governance, frameworks, knowledge management and community @teamreops

    / @katetowsey @BrigetteMetzler @RuthEllison
  47. Hobart Stakeholder management is important. Ops are seen as the

    conduit between research and business. More research with tight cadence means a need for guidelines & templates. Researchers need a way to measure their impact. Ops needs to find a way to make research extensible with common data models and a shared vocabulary. + +
  48. Melbourne Global framework. Ops has a role in helping us

    see where we fit in the global picture. How are we doing?** Communities of practice: can Ops help foster a research community? Can we just get a research repository that works already?* + + ResearchOps is tools, templates, guides, methods and maps.
  49. Canberra ResearchOps are a bridge. Between stakeholders, helping get buy-in,

    organising secondments, organising participants . “ Research ops includes research methods, building research capability, getting support for research, research methods and techniques, gaining a better understanding of your users (their triggers and motivations).” ResearchOps is tools – physical and digital. + +
  50. Sydney ResearchOps is communicating. ResearchOps is applying data science and

    structure to research. ResearchOps is team. ResearchOps has a leadership function. + +
  51. Wrap up @teamreops / @katetowsey @BrigetteMetzler @RuthEllison Photo credit: María

    P. Arrilucea, Barcelona Spain
  52. Our first aim was to give shape to and validate

    ResearchOps. We’ve got new aims. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  53. Skills framework Website Research Repositories @teamreops / @katetowsey @BrigetteMetzler @RuthEllison

  54. Thank you + Follow @teamreops + Join the Slack waitlist

    + Come to one of our town halls + Watch town hall videos on Vimeo + Join the conversation: #ResearchOps and #WhatisResearchOps Branding and design by treemouse.com https://twitter.com/teamreops https://vimeo.com/user89807865 teamreops@gmail.com