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What is ResearchOps? A global odyssey with a strong Australian flavour

UXAustralia
March 14, 2019

What is ResearchOps? A global odyssey with a strong Australian flavour

UXAustralia

March 14, 2019
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  1. 東京、日本 What is ResearchOps? A global odyssey with a strong

    Australian flavour Design Research 2019 Conference @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  2. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  3. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  4. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings + what it meant for Australia @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  5. ResearchOps Community & #WhatisResearchOps initiative + give you some context

    + global learnings + what it meant for Australia + what’s next @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  6. 1 year later... + 1500+ Slack members + #researchops is

    lively + #whatisresearchops initiative is done + 60 organisers globally + 17 countries / 33 cities @teamreops / @katetowsey @BrigetteMetzler @RuthEllison List of workshops
  7. The aim of the Community is to give shape to

    and validate research operations AKA ResearchOps. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  8. Why now? In-house teams are getting bigger. Concepts around research

    leadership are being formed. More and more, executives and management are looking to researchers for guidance and answers. And holding researchers responsible. Research is being accepted as an essential part of design and delivery. + +
  9. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  10. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  11. Team size. Buy in. Support. Infrastructure. Coordination. To-do list. Pressures.

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  12. Kate Towsey / UK Andrew Maier / USA Emma Boulton

    / UK Brigette Metzler / Australia Nishita Gill / India Chris Adams / Germany Kathryn Hing / Germany Ruth Ellison / Australia Ben Cubbon / UK Steph Troeth / UK TeamReOps
  13. Kate Towsey / UK Ben Cubbon / UK Steph Troeth

    / UK Emma Boulton / UK Audree Fletcher / UK Andy Parker / UK Mark McElhaw / UK Saskia Liebenberg / UK Monica Ferraro / UK Ed Crowley / UK Jane Reid / Scotland Chris Adams / Germany Kathryn Hing / Germany Maria Arrilucea / Spain Daniel Boos / Switzerland Daria Hoplova / Russia Hugo Froes/ Portugal Global organisers Lily Ainsworth / Australia Sandy Ho / Australia Michelle Pickrell / Australia Kristina Lund Hansen / Australia Katie Phillips / Australia Johnny Linnert / Japan Tomomi Sasaki / Japan Rob Enslin / South Africa Marie Slundt / South Africa Nishita Gill / India Shreya Toshniwal / India Ruben Perez Huidobro / Canada Kathleen Asjes / Sweden Kea Zhang / Norway Amanda Pike / USA Marisa Morby / USA Andrew Maier / USA Holly Cole/ USA Andi Galpern / USA Ryan Hunt / USA Michael Bam / USA Sheetal Agarwal / USA Andrew Maier / USA Jeanette Fuccella / USA Melissa Braxton / USA Yushi Wang / China Samantha Yuen / Singapore Brigette Metzler / Australia Ruth Ellison / Australia
  14. What we did @teamreops / @katetowsey @BrigetteMetzler @RuthEllison @teamreops /

    @katetowsey @BrigetteMetzler @RuthEllison Photo credit: Tomomi Sasaki, Tokyo Japan
  15. We ran workshops using Liberating Structures 1-2-4-all. And asked 4

    questions. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  16. 1. What research operational challenges have you experienced? 2. What

    are your operational successes, if any? 3. Where do you see opportunities to improve research operations in your organisation? 4. What do you think ResearchOps includes? @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  17. If you couldn’t get to a workshop, we a ran

    a survey that was answered by 300+ people. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  18. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison Photo credit: Tomomi Sasaki, Tokyo

    Japan The challenges Resource constraints Recruitment Communicating value Scaling research Managing knowledge and sharing insights Maturity
  19. ResearchOps is the mechanisms and strategies that set user research

    in motion. It provides the roles, tools and processes needed to support researchers in delivering and scaling the impact of the craft across an organisation. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  20. Capability & opportunity, Team building & care, Event management “We

    needed to invest in people who can keep the wheels spinning and who are highly adaptable. That isn’t always a requirement for research roles, but it’s becoming more important.” - Seattle, USA @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  21. What we learned What it is What it is not

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  22. It’s not the craft. It’s helping researchers focus on the

    craft by providing mechanisms to help researchers do their research. It’s not only about insights and data. It’s also about people. It’s not research methodology or strategy. It supports the implementation of those things. It’s not research leadership. It supports research leadership. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  23. Where did we go on our Australian odyssey? Canberra Sydney

    Melbourne Hobart @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  24. What makes Australia a special place to do ResearchOps? @teamreops

    / @katetowsey @BrigetteMetzler @RuthEllison
  25. Australia: not much about strategy, not much about the tools

    @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  26. Hobart Stakeholder management is important. Ops are seen as the

    conduit between research and business. More research with tight cadence means a need for guidelines & templates. Researchers need a way to measure their impact. Ops needs to find a way to make research extensible with common data models and a shared vocabulary. + +
  27. Melbourne Global framework. Ops has a role in helping us

    see where we fit in the global picture. How are we doing?** Communities of practice: can Ops help foster a research community? Can we just get a research repository that works already?* + + ResearchOps is tools, templates, guides, methods and maps.
  28. Canberra ResearchOps are a bridge. Between stakeholders, helping get buy-in,

    organising secondments, organising participants . “ Research ops includes research methods, building research capability, getting support for research, research methods and techniques, gaining a better understanding of your users (their triggers and motivations).” ResearchOps is tools – physical and digital. + +
  29. Sydney ResearchOps is communicating. ResearchOps is applying data science and

    structure to research. ResearchOps is team. ResearchOps has a leadership function. + +
  30. Our first aim was to give shape to and validate

    ResearchOps. We’ve got new aims. @teamreops / @katetowsey @BrigetteMetzler @RuthEllison
  31. Thank you + Follow @teamreops + Join the Slack waitlist

    + Come to one of our town halls + Watch town hall videos on Vimeo + Join the conversation: #ResearchOps and #WhatisResearchOps Branding and design by treemouse.com https://twitter.com/teamreops https://vimeo.com/user89807865 [email protected]