Fit and Forget: Dreams and Realities of Smart Home Living

UXINDIA2019: India's biggest international conference on User Experience Design which is being celebrated on Sep 9, 10 & 11 at Novotel HICC, Hyderabad.
www.ux-india.org/uxindia2019
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Transcript

2. WORLD IA DAY 2019 FIT AND FORGET DREAMS AND REALITIES OF SMART HOME LIVING RUCHIN SHAH
3. KEM CHHO! Sr. Interaction Designer frog Bangalore Ruchin Shah
4. ABOUT FROG 3 frog’s journey began when Hartmut Esslinger founded esslinger design, ushering in an era of emotional design in response to the function-oriented products of the day. Engineering, branding, and packaging became part of frog's core offering. In the mid-1990s, frog led a dramatic shift in the design industry by incorporating software design for web and mobile. Form follows emotion Going digital frog’s design language for Apple launched with great success. It was recognized by Time Magazine and added to the permanent collection at the Whitney Museum of Art. frog began large-scale UX and convergent collaborations to create software, mobile products and connected experiences that blurred the lines between physical and digital. The Apple era Design that transforms Today, frog designs systems of brand, product and service that deliver better experiences. We look beyond point solutions and design new strategies, ecosystems, and businesses. New frontiers frog is five decades of innovation
5. 4 Our deep design capabilities tap into the right emotional qualities that a brand needs and enable us to understand how companies change – and evolve – through quickly changing contexts. Today we create human experiences that expand and deepen relationships
6. 80% OF THE FORTUNE 250 CLIENTS
7. 6 LOCATIONS 6 frog studios SAN FRANCISCO NEW YORK MILAN BANGALORE AUSTIN LONDON PARIS GURGAON BOSTON MUNICH MALMO SHANGHAI
8. 7 ABOUT FROG Capabilities We help businesses drive new growth by identifying unmet needs in the market and converting them into meaningful business opportunities. We combine human-centered design with leading-edge technology to deliver compelling experiences that move markets and transform businesses. We work at the intersection of design, technology, and strategy to create digital and physical products and services that people love. Our designers and developers work in tandem to bring products and services to market quickly, while maintaining design excellence. Growth Strategy Customer Experience Design Product and Service Design Agile Development and Delivery
9. Let’s get started
10. 15 mins – Introduction 60 mins – Part 1 – Collaborative Ideation Session 1 10 mins – Break 45 mins – Part 2 – Collaborative Ideation Session 2 10 mins – Break 10 mins – Show and Tell 15 mins – Part 3 – A brief talk about broad emerging themes, challenges and relevant anecdotes Agenda / Format 9
11. 10 PREFACE Our world is urbanizing rapidly People are moving to urban regions like never before. The urban population will most likely increase from 4 to nearly 7 billion within the next couple of decades, meaning our cities will host double the population. We are already experiencing some of the great challenges this reality poses—whether it is affordability, social isolation, stress, resource crunch or lack of sustainable housing; urbanisation is both amazing and challenging. Our Urban Reality
12. 11 PREFACE As the internet of things inches into people’s lives, smart technology will permeate into people’s homes soon enough. Sci-fi media like The Jetsons, Black Mirror, Her, Back to the Future, and Minority Report showed the home of the future with touch screens, robots and other sensory objects and interactions. According to Business Insider’s Business Intelligence Report (September 2014), the connected-home market will grow by roughly 16.9% over the 2019-2023. People want to live in homes that are, in some sense, ‘smarter’. International Data Corporation (IDC) Worldwide Quarterly Smart Home Device Tracker
13. 12 PREFACE Smart Homes: A largely urban, western movement Throughout the 20th century, designers and businesses often imagined a future where efficient labour saving devices would make everyday life easier – especially for housewives. In the 21st century, some of those ideas have become a reality but the focus might have shifted to saving time on ‘mundane’ work or chores. Why the rage now? Robo-vac. Whirlpool Miracle Kitchen -RCA 1959 https://ikeamuseum.com/en/exhibitions/home-futures/
14. PREFACE Well-being and happiness at home What does it mean to be living well?
15. Exercise 1: Family Time
16. FAMILY TIME Quickly draw out your Persona Imagine that 4 - 5 of you are living together in one house. Group up! You could be a family, or you could be living in a shared accommodation. Think about your realities and where you live currently.
17. FAMILY TIME Discuss and draw a blueprint of your home environment Think about how you’re living now. 1. Personal rooms, shared rooms and spaces etc. 2. Add some furniture to your house 3. Then fill it up with devices you own Now, Let’s see what your homes look like.
18. FAMILY TIME A Typical Urban House in the present What are the elements in your house which make your life more comfortable? What is it about your home that encourages better interactions at home with your family?
19. What are the challenges you face at home today? FAMILY TIME What are the elements in your house which make you feel uncomfortable?
20. 19 FAMILY TIME How do you interact with your home today?
21. HOMES TODAY You push your homes to do things for you.
22. HOMES TODAY If you have Google Home, Alexa Echo or similar assistants… HELLO GOO GOO! You are still pushing and sometimes asking it to do things for you (but you have to ask multiple times, give specific instructions etc.)
23. Break!
24. Exercise 2: Family Time in the Future
25. I FUTURE CASTING Futurecasting Methodology Futurecasting
26. 25 FUTURESCAPING POTENTIAL FUTURES ECONOMICAL ENVIRONMENTAL POLITICAL SOCIAL TECHNOLOGICAL STEEP Framework The STEEP framework is a starting point to cast a wide net for potential forces to consider that will impact potential futures. Events signaling technological, cultural, regulatory, and industry changes combined with end states provide a foundation for exploring the forces shaping the future.
27. 26 FUTURESCAPING Let’s look into our futures A diagram of potential futures: Probable: traditional design space Plausible: alternative futures, linked with the today’s world Possible: includes all extreme scientifically possible scenarios Preferable: using speculative design to debate and discuss what is the preferable future Beyond cone: fantasy https://thevoroscope.com/2017/02/24/the-futures-cone-use-and-history/
28. FAMILY TIME Quickly draw out your Future Persona Choose a year ‘x’ from now. Imagine that you are still living together in one house in year ‘x’.
29. 28 PREFACE What is the current Geo-political scene in India? What are the national level issues we are facing? What is the current economic condition of India and how does it impact your buying power? What technologies are becoming widespread and what is emerging? How usable do you think they are? How do you think this will impact your life? What’s the news today? VISION Impossible Possible Plausible Probable Focal points CONTEXTUALIZATION
30. FAMILY TIME Discuss and draw a blueprint of your home environment in year ‘x’ . Think about how you’re going to live. 1. Shared rooms and spaces, Personal spaces etc. 2. What comforts would you fill your house up with? 3. What devices would you install? Let’s see what your homes will look like.
31. 30 FAMILY TIME How will you interact with your home in the future?
32. 31 FAMILY TIME You have now noticed, in a nutshell, the realities and dreams of living in a smart home.
33. Break!
34. 33 FAMILY TIME 1. Cleanliness and Hygiene featured high with ideas around smart toilets, air quality sensors, recommended plants in the house etc. 2. Old Age Care: People wanted robots to take care of them, citing that they did not want to burden the younger members of the family during their old age. Well Being 1. Many people thought about how their homes could inform them to use less water in their everyday routines. 2. People also wanted to intelligently grow food within their houses - revealing the desire to be self-sustained and control the quality of food they eat. Sustainability 1. Beauty; There was a fun idea around how smart mirrors and closets could help a resident best wear make-up and dress for different occasions. 2. People wanted immersive experiences at home. People imagined their living rooms (and even bedrooms) with 4K projectors and surround sound speakers so that they could ‘live’ in different environments. Personal Comfort / Vanity Ideas and themes from previous workshops
35. TECHNOLOGY IS JUST AN ENABLER FOR Better lives at home. Designing for future families is less about technology and more about enabling better living at home.
36. What if… Considering the needs of today, let’s go on to explore a vision that truly pushes the home experience forward by asking the right questions.
37. WHAT IF Left the kitchen light on? Or the tap running? As humans, we are prone to errors and oversights. What if our homes helped us keep a check and reduce errors, allowing us to focus on more important things? How? Smart use of sensors and devices along with 
 timely notifications. We can minimize human error?
38. WHAT IF Most of us are creatures of habit and parts of our daily lives are repetitive. What if you woke up to a sequence of events that brought your mornings together? How? Programming meaningful sequences by building more logic and intelligence into your connected devices. We could enable orchestrated routines?
39. WHAT IF Imagine coming back to a warm, well lit home on cold winter nights or coming home to the right lighting and your favorite song after a long and tough day. How? Observing patterns in user behavior by leveraging system intelligence and human input to enable the home to personalize your experience. We could make homes more emotionally aware?
40. WHAT IF Most people want to be healthy and more environmentally friendly but don’t know how. Your home could guide you to be energy efficient, make you aware of air quality, and care for your well-being. How? Making use of best practices, research and the 
 potential of harnessing data to reveal carbon footprints to guide actions that can lead to sustainable outcomes. We could nudge the world towards conscious living?
41. WHAT IF Imagine you and your partner in your old age. Wouldn’t it be nice if your home could support your lifestyle so that daily tasks become uncomplicated and you continue to be independent? How? Designing home furnishings and connected devices with inclusivity in mind so that the ecosystem can be understood and used easily to bring value to many people. Homes could be more assistive?
42. Co-living We need to enable our home architecture to stay relevant with the changing times as the sharing economy grows and lines blur between work and home, private and public spaces. Service approach The definition of ‘home' is constantly changing and many of our lives are in transition. Businesses should cater to the evolving needs through support and value added services. Beyond homes What are the potential benefits and challenges that will result in more change when applied to larger spaces such as offices, buildings and, potentially, cities.
43. 42 There are critical strategic challenges in three key areas CHALLENGES BUSINESS CX/UX TECHNOLOGY SMART HOME ECOSYSTEM CHALLENGES scaling business model and service footprint future-proofing architecture understanding customer needs
44. 43 Each ingredient will be equally significant to reach an outcome of a truly smart home. • Envision new business models • Enable partnerships • Define product strategy (Existing vs. New models) • Strategise connections to home furnishings offering BUSINESS CX/UX TECHNOLOGY SMART HOME ECOSYSTEM APPROACH • Gather insights around instability • Improve Scalability & Stability • Enable Increased Cloud Support • Define platform architecture • Uncover future connectivity challenges • Better understand the culture of user bases • Scale experience to new connected products • Refine interaction model(s) • Enable improved customer support • Drive meaningful engagement • Alpha & Beta Testing OBJECTIVES: OBJECTIVES: OBJECTIVES: CHALLENGES
45. 44 CHALLENGES Known Limitations Today Our technological challenges range from connectivity, memory to security. e.g. 1. All Lights turn on if the power goes off and comes back on. e.g. 2. Due to memory limitations, the number of devices you can add to one hub/gateway can be only a certain number. Technology Movies and media have made us feel like we are ready for the smart home. We all are excited by the thought of automation. But have we thought of the implications. e.g. What if you set up your house to turn the heating off when you are not home and you have a guest? Automation Let’s say you have smart lights, curtains speakers, locks, TVs and taps and in your home. How will you control different type of devices in the same room with your app? Or with your voice? Usability
46. Call for a better approach
47. 46 BETTER APPROACH A shared vision of happier, satisfied home dwellers. Create strong user experience concepts across the different product tiers, that can appeal to existing and new customer segments. The connected products industry is growing fast and the infrastructure to accommodate this growth of features and products whilst creating the right user experience needs to be looked into right away. Understand the core needs, motivations, and anticipate expectations across user segments and geographies, and enable buyers and their families to have a better life at home. Create and validate designs to meet the increasing expectations of residents Focus on adding value with an ability to scale Envision an ecosystem which will address people’s future needs WHAT SHOULD BE? TODAY
48. Goal Setting Stakeholders gather to agree on objectives of the programme, technical capabilities and restrictions of the ecosystem, success criteria and an overall program plan. BETTER APPROACH
49. This involves "field interviews" where design team members interview potential users of the product or service under design. Design research begins with planning for travel & logistics, defining recruiting criteria and selecting participants, writing interview scripts and building materials for the interview activities. Design Research BETTER APPROACH
50. IoT Tech. Assessment 
 & Platform Recommendations This identifies the key enablers (business and technology) for the organization to bring the concepts to life against the project roadmap. BETTER APPROACH
51. There is a need to create better tools for designers to understand the complexity of how people in different scenarios will onboard, control, manage smart devices. Every time a new product needs to be introduced in the market, the process begins from scratch… But should we have to? Design Conceptualization And Ideation BETTER APPROACH
52. IoT Information / System Architecture A master framework which can be represented as a diagram or a high-level map identifying the different areas of the digital experiences and how they relate to each other in a hierarchy helps capture the relationships between devices and users via interfaces. Login Dashboard Profile Notifications Search Profile Management Notification Details All Projects All Reports Search Results Existing Report Create Report Notes Calendar Tasks Authenticated Users Archive Archive Create Job Preview Section Editor Content Editor Utility Nav Global Tools 1.0 2.0 4.0 4.3 4.1 4.2 Clients Wells Jobs 3.0 SWI/TIPS Tool Screen Key Screen Screen Stack Screen Key screens included in this track are in bold. KEY BETTER APPROACH
53. Design Prototype Create key moments of the design in prototypes to more fully explore and express the design intent through interaction, animation, and visual design. The prototypes aid in the selection and validation of ideas, and illustrate key experiences, interactivity, and animations. BETTER APPROACH
54. Product Backlog, Feature Identification And Functional Requirements The Product Backlog identifies the core user experience, business and technical priorities needed for developing the features in the platform. The prioritized backlog serves as the basis for iteration planning so that the most desirable and highest priority functionality and capabilities are addressed first. BETTER APPROACH
55. Design Documentation And VQA. We make designs and provide design assets to enable the manufacturing, business and development teams to proceed with the decided upon functionality. Visual Quality Analysis is an integral part of our process so that we can ensure the design intent is implemented as close as possible. Our job is not complete until all the designs are documented correctly and we approve the product’s rollout to market. OUR APPROACH
56. Let’s Conclude
57. 56 Connected devices ≠ Smart home Making devices in a home connect with each other is still easy. Making it actually useful and comfortable for all the residents of a home is hard.
58. 57 We want to fit devices in our homes but do not want to be reminded of their presence.
59. CONCLUSION Hope you had fun imagining future lifestyles together!
60. Thanks Ruchin Shah www.frogdesign.com www.ruch.in Ruchin Shah on Linkedin @recallruch on Instagram
61. FROG IS A COMPANY OF ARICENT © 2019 FROG DESIGN INC.