mins Pick a Scenario Define User Goals 10 mins Sketch Key User flows 15 mins Create a Prototype 15 mins Break – 15 mins Role play 45 mins Share observations 10 mins per team
the workshop Role Play is an effective way of visualizing situations the user (not the stakeholder) would face and explore possibilities of generating ideas for that product, in absence of real-time users. It is widely used as an effective tool in Service Design prototyping.
have already been subjected to various tests and tools, to validate user conformity. This exercise has two main purposes: • Develop empathy for the character whose shoes you're in • Explore the effectiveness of an experiential prototype via experiencing your character's person-to-person interactions • Uncover potential features/ requirements that have not been considered early on Picture taken from: Open Service Design Academy
key takeaways • Identify the underlying human Issues from multiple perspectives. • A quick and tangible way to test an idea or experience. • Helps implement empathy-centric features
spending a lot on interiors of a house which she has recently bought. She is looking forward to a platform which collects the left over/unused renovating materials (woods, tiles, Laminates, MDF etc.) in return of some incentive. Design a system/app which addresses her requirement with some interesting return. Robin is throwing a party at his place this weekend. On the day of the party, Robin decides to order starters from Tiranga restaurant, Biryani from Mansoor Bhai's Lucky restaurant and Ice Creams from Natural's. Robin realizes that popular apps don't let him place orders from multiple restaurants at once. Design an app that will • Solve Robin's problem, to allow multiple restaurants accept his order. • Also facilitate the delivery person to pick up and deliver orders in the most efficient and quick way. After reaching office, Kaustubh realizes that his car is over heated and struggling to accelerate. He has a busy day ahead and cannot spend time taking the car to the workshop. Design an app that will allow Kaustubh to enter details of the Car related problems (short text, pictures, video) and have someone sent to his location with the right spare parts to fix his car. Kaustubh will pay for this service via the app. Workshop: Roleplay, Emerging tool for prototyping Human Design.
imagination to create a prototype of the flow with the help of material provided. Props, creativity can be infused to act out the entire flow. This will be used in your roleplay
players (5 min) Ask the following questions: • Who will interact with this prototype directly? • Is the flow designer the person to interact with the prototype/? • Who will be affected indirectly? • Who will affect the success of this idea? Develop the character (5-10 min) • For each character who will be participating in the role play ask the following questions? • What is important to them? • How will they act in this situation? • What will their interactions look like? • Do they need anything (physical prop/information etc.) to play their role better? CHECKLIST
of props, app prototype and your team members. CHECKLIST Run scenario (timing will vary based on prototype usually 10-20 min) Specifics of running the scenario will vary based on the idea being prototyped. During the role play some team members should be taking notes about what they are observing or feeling.
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