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Digital Value in Cultural Institutions

Adrian Wiggins
August 10, 2017

Digital Value in Cultural Institutions

Australian cultural institutions – the galleries, libraries, archives and museums of our cities and towns – have amazing, rich and valuable collections that represent who we are as a community and a nation. How might we best connect audiences with those collections, and the knowledge of their curators and custodians? What are the user experience challenges in helping people discover, explore and engage with collections?

What is the role of customer-centred design in this process? Where does service design fit in? What about the new kinds of value that can be created and delivered in online channels and with digitised assets? What about social impact?

VIDEO LINKS
Michael McDaniel: https://www.youtube.com/watch?v=1D5wyIFWcCY
Rijksmuseum: https://www.youtube.com/watch?v=0aALc4REB3E

REFERENCE LINKS
http://pollendigital.tumblr.com/tagged/uxaustralia17

PRESENTED AT
http://www.uxaustralia.com.au/conferences/uxaustralia-2017/presentation/digital-value-in-cultural-places/

Adrian Wiggins

August 10, 2017
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  1. pollen.com.au | We are digital business designers. Digital Value in

    Cultural Places Digital Value in Cultural Places Institutions UX Australia 2017
  2. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. Hyde Park Barracks Museum
  3. Create an online resource presenting the history and significance of

    the 
 Hyde Park Barracks including through video, photography and interactive elements.” “ BACKGROUND
  4. pollen.com.au | We are digital business designers. Content Assets Re-creations

    Narratives Histories Objects Images Voices Skills Tools Lives Art
  5. pollen.com.au | We are digital business designers. Storytelling Convict Sydney

    • Forms • Transformation • Impact • Value
  6. pollen.com.au | We are digital business designers. Digital Value in

    Cultural Places Digital Value in Cultural Places Institutions UX Australia 2017
  7. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  8. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  9. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  10. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  11. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  12. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  13. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  14. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  15. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  16. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do
  17. pollen.com.au | We are digital business designers. Imagination, Inspiration, Empathy

    What cultural institutions do Rather than categorise Falleni, Smith’s novel seeks an 
 empathetic understanding by getting into his head, and by observing him at different times through the eyes of 
 multiple narrators, a “kaleidoscope of gaze that surrounded him”. —Spectrum, 16 Jul 2017
  18. pollen.com.au | We are digital business designers. What cultural institutions

    do Interpretation Collections People Places & Buildings Programs Projects Channels Services Stories
  19. pollen.com.au | We are digital business designers. pollen.com.au | We

    are digital business designers. What cultural institutions do sydneycultureessays.org.au/essays/the-pie-chart-of-happiness-on-the-articulation-of-cultural-value Patrick McIntyre Cultural institutions Imagination Inspiration Empathy
  20. pollen.com.au | We are digital business designers. What cultural institutions

    do Audiences Cultural Institution Interpretation Collections People Places & Buildings Programs Projects Channels Services Stories An exchange of value A brand experience
  21. pollen.com.au | We are digital business designers. A meaningful, connected

    life. What cultural institutions do Imagination Inspiration Empathy
  22. pollen.com.au | We are digital business designers. Public Realm An

    exchange of value B2B T2T P2P Things What digital does People Business Interfaces for brand & exchange Blockchain for contracts TCP/IP for transport
  23. pollen.com.au | We are digital business designers. What digital does

    People, business and things connected over the internet.
  24. pollen.com.au | We are digital business designers. New Value in

    Cultural Institutions Connectedness & Value
  25. pollen.com.au | We are digital business designers. An exchange of

    value A brand experience Innovation Customer Value Proposition Content Strategy Service 
 Design The role for designers Product 
 Design User Experience Audience Cultural Institution Experience Design How might we be involved?
  26. pollen.com.au | We are digital business designers. The role for

    designers in Cultural Institutions Value Creation & Practice Areas Innovation Customer Value Proposition Content Strategy Service 
 Design Product 
 Design User Experience Discoverable Accessible Collections Cultural Impact Program & Content Creative Reuse Social Enterprise Social Impact Program Shared value creation Organisation-created value
  27. pollen.com.au | We are digital business designers. Questions? or Conference

    Dance Challenge? Digital Value in Cultural Institutions
  28. pollen.com.au | We are digital business designers. @wiggoaugogo @pollendigital Thanks

    Talk to me later about • Value frameworks • Blockchain for good • Ethics frameworks • UX Ninja Tricks