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簡単!AmazonConnectでモーニングコール!!

wkm2
July 22, 2020

 簡単!AmazonConnectでモーニングコール!!

JAWS-UG 朝会 #11 登壇資料

wkm2

July 22, 2020
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  1. ؆୯ʂ
    AmazonConnectͰ
    Ϟʔχϯάίʔϧʂʂ
    7/22(ਫ) JAWS-UGேձ #11
    Takeshi Wakamatsu

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  2. Who am I ?
    • एদ ߶ࢤ / Takeshi Wakamatsu
    • ΞΠϨοτגࣜձࣾ / cloudpack
    • ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ
    • 2019/2020 APN AWS Top Engineers
    • I love ೔ຊञ ʂʂ
    @t_wkm2

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  4. Agenda
    • ى͖Εͳ͍Έͳ͞Μ΁
    • Amazon Connet
    • ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ΞʔΩςΫνϟղઆ

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  5. Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ

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  6. ى͖Εͳ͍ෆࢥٞ
    • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ
    • ෳ਺ճ໨֮·͠
    • ؾ͕ͭ͘ͱबۀ࣌ؒ
    • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠

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  7. ى͖Εͳ͍ෆࢥٞ
    • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ
    • ෳ਺ճ໨֮·͠
    • ؾ͕ͭ͘ͱबۀ࣌ؒ
    • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠
    ͦ͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ

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  8. Amazon Connect

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  9. Amazon Connect
    • AWSͷίʔϧηϯλʔߏஙαʔϏε
    • جຊతʹి࿩Λड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ
    • Agent΁ͷϧʔςΟϯά
    • IVR(ࣗಈԠ౴)
    • Lambda
    • Lex

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  10. Amazon Connect
    • ൃ৴΋Ͱ͖Δ
    • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁
    • APIͰ΋ൃ৴Ͱ͖Δ

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  11. Amazon Connect
    • ൃ৴΋Ͱ͖Δ
    • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁
    • APIͰ΋ൃ৴Ͱ͖Δ
    ϞʔχϯάίʔϧࣗಈԽ

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  12. ϞʔχϯάίʔϧΛ
    ࡞ͬͯΈΑ͏

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  13. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • Ҏ্

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  14. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • Ҏ্
    ͩͱͭ·Βͳ͍ʂʂ

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  15. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • ి࿩Λ੾ͬͨΒ·͔͔ͨͬͯ͘Δ
    • Կճ΋͔͔ͬͯ͘Δ
    • ผͷΠϕϯτΛܖػʹࢭ·Δ

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  16. ΞʔΩςΫνϟղઆ

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  17. ΞʔΩςΫνϟղઆ
    • Amazon Connect
    • AWS Lambda
    • AWS Systems Manager Parameter Store
    • Amazon Event Bridge
    • AWS IoT Button (SORACOM LTE-M Button)

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  19. ࣌ݶࣜʹ-BNCEBΛൃՐ
    1BSBNFUFS4UPSFͷ
    LFZHFUVQͷ஋ΛOPʹॻ͖׵͑
    "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

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  20. ి࿩ΛऔΔͱ-BNCEBΛൃՐ
    LFZHFUVQͷ஋͕OPͷ৔߹͸
    "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

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  21. *P5#VUUPOΛԡ͢ͱ-BNCEB͕ൃՐ
    LFZHFUVQͷ஋ΛZFTʹॻ͖׵͑

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  22. ·ͱΊ

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  23. ·ͱΊ
    • ΤϯδχΞ͸جຊى͖Εͳ͍(๫࿦)
    • AWSͰి࿩Λ࢖͏ͳΒ Amazon Connect
    • ి࿩ΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ
    • Let's try it !!

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  24. Thank you !!

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