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JAWS-UG 朝会 #11 登壇資料

Transcript

1. ؆୯ʂ
   AmazonConnectͰ
   Ϟʔχϯάίʔϧʂʂ
   7/22(ਫ) JAWS-UGேձ #11
   Takeshi Wakamatsu
   

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2. Who am I ?
   • एদ ߶ࢤ / Takeshi Wakamatsu
   • ΞΠϨοτגࣜձࣾ / cloudpack
   • ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ
   • 2019/2020 APN AWS Top Engineers
   • I love ೔ຊञ ʂʂ
   @t_wkm2
   

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4. Agenda
   • ى͖Εͳ͍Έͳ͞Μ΁
   • Amazon Connet
   • ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
   • ΞʔΩςΫνϟղઆ
   

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5. Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ
   

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6. ى͖Εͳ͍ෆࢥٞ
   • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ
   • ෳ਺ճ໨֮·͠
   • ؾ͕ͭ͘ͱबۀ࣌ؒ
   • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠
   

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7. ى͖Εͳ͍ෆࢥٞ
   • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ
   • ෳ਺ճ໨֮·͠
   • ؾ͕ͭ͘ͱबۀ࣌ؒ
   • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠
   ͦ͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ
   

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8. Amazon Connect
   

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9. Amazon Connect
   • AWSͷίʔϧηϯλʔߏஙαʔϏε
   • جຊతʹి࿩Λड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ
   • Agent΁ͷϧʔςΟϯά
   • IVR(ࣗಈԠ౴)
   • Lambda
   • Lex
   

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10. Amazon Connect
    • ൃ৴΋Ͱ͖Δ
    • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁
    • APIͰ΋ൃ৴Ͱ͖Δ
    

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11. Amazon Connect
    • ൃ৴΋Ͱ͖Δ
    • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁
    • APIͰ΋ൃ৴Ͱ͖Δ
    ϞʔχϯάίʔϧࣗಈԽ
    

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12. ϞʔχϯάίʔϧΛ
    ࡞ͬͯΈΑ͏
    

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13. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • Ҏ্
    

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14. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • Ҏ্
    ͩͱͭ·Βͳ͍ʂʂ
    

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15. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
    • ࢓༷
    • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ
    • ి࿩Λ੾ͬͨΒ·͔͔ͨͬͯ͘Δ
    • Կճ΋͔͔ͬͯ͘Δ
    • ผͷΠϕϯτΛܖػʹࢭ·Δ
    

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16. ΞʔΩςΫνϟղઆ
    

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17. ΞʔΩςΫνϟղઆ
    • Amazon Connect
    • AWS Lambda
    • AWS Systems Manager Parameter Store
    • Amazon Event Bridge
    • AWS IoT Button (SORACOM LTE-M Button)
    

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19. ࣌ݶࣜʹ-BNCEBΛൃՐ
    1BSBNFUFS4UPSFͷ
    LFZHFUVQͷ஋ΛOPʹॻ͖׵͑
    "NB[PO$POOFDUͷൃ৴"1*Λୟ͘
    

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20. ి࿩ΛऔΔͱ-BNCEBΛൃՐ
    LFZHFUVQͷ஋͕OPͷ৔߹͸
    "NB[PO$POOFDUͷൃ৴"1*Λୟ͘
    

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21. *P5#VUUPOΛԡ͢ͱ-BNCEB͕ൃՐ
    LFZHFUVQͷ஋ΛZFTʹॻ͖׵͑
    

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22. ·ͱΊ
    

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23. ·ͱΊ
    • ΤϯδχΞ͸جຊى͖Εͳ͍(๫࿦)
    • AWSͰి࿩Λ࢖͏ͳΒ Amazon Connect
    • ి࿩ΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ
    • Let's try it !!
    

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24. Thank you !!
    

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