JAWS-UG 朝会 #11 登壇資料
؆୯ʂAmazonConnectͰϞʔχϯάίʔϧʂʂ7/22(ਫ) JAWS-UGேձ #11Takeshi Wakamatsu
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Who am I ?• एদ ߶ࢤ / Takeshi Wakamatsu• ΞΠϨοτגࣜձࣾ / cloudpack• ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ• 2019/2020 APN AWS Top Engineers• I love ຊञ ʂʂ@t_wkm2
Agenda• ى͖Εͳ͍Έͳ͞Μ• Amazon Connet• ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏• ΞʔΩςΫνϟղઆ
Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ
ى͖Εͳ͍ෆࢥٞ• ֮·͠جຊࢭΊ͔ͯΒೋ৸͢Δલఏ• ෳճ֮·͠• ؾ͕ͭ͘ͱबۀ࣌ؒ• ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ֮·͠
ى͖Εͳ͍ෆࢥٞ• ֮·͠جຊࢭΊ͔ͯΒೋ৸͢Δલఏ• ෳճ֮·͠• ؾ͕ͭ͘ͱबۀ࣌ؒ• ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ֮·ͦ͠͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ
Amazon Connect
Amazon Connect• AWSͷίʔϧηϯλʔߏஙαʔϏε• جຊతʹిΛड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ• AgentͷϧʔςΟϯά• IVR(ࣗಈԠ)• Lambda• Lex
Amazon Connect• ൃ৴Ͱ͖Δ• ൃ৴ͯ͠ిʹग़ͨΒண৴ͱಉ͡ϑϩʔ• APIͰൃ৴Ͱ͖Δ
Amazon Connect• ൃ৴Ͱ͖Δ• ൃ৴ͯ͠ిʹग़ͨΒண৴ͱಉ͡ϑϩʔ• APIͰൃ৴Ͱ͖ΔϞʔχϯάίʔϧࣗಈԽ
ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏
ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏• ༷• ࣌ؒʹͳͬͨΒి͕དྷΔ• Ҏ্
ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏• ༷• ࣌ؒʹͳͬͨΒి͕དྷΔ• Ҏ্ͩͱͭ·Βͳ͍ʂʂ
ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏• ༷• ࣌ؒʹͳͬͨΒి͕དྷΔ• ిΛͬͨΒ·͔͔ͨͬͯ͘Δ• Կճ͔͔ͬͯ͘Δ• ผͷΠϕϯτΛܖػʹࢭ·Δ
ΞʔΩςΫνϟղઆ
ΞʔΩςΫνϟղઆ• Amazon Connect• AWS Lambda• AWS Systems Manager Parameter Store• Amazon Event Bridge• AWS IoT Button (SORACOM LTE-M Button)
࣌ݶࣜʹ-BNCEBΛൃՐ1BSBNFUFS4UPSFͷLFZHFUVQͷΛOPʹॻ͖͑"NB[PO$POOFDUͷൃ৴"1*Λୟ͘
ిΛऔΔͱ-BNCEBΛൃՐLFZHFUVQͷ͕OPͷ߹"NB[PO$POOFDUͷൃ৴"1*Λୟ͘
*P5#VUUPOΛԡ͢ͱ-BNCEB͕ൃՐLFZHFUVQͷΛZFTʹॻ͖͑
·ͱΊ
·ͱΊ• ΤϯδχΞجຊى͖Εͳ͍()• AWSͰిΛ͏ͳΒ Amazon Connect• ిΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ• Let's try it !!
Thank you !!