簡単！AmazonConnectでモーニングコール！！

Transcript

1. ؆୯ʂ AmazonConnectͰ Ϟʔχϯάίʔϧʂʂ 7/22(ਫ) JAWS-UGேձ #11 Takeshi Wakamatsu

2. Who am I ? • एদ ߶ࢤ / Takeshi Wakamatsu

   • ΞΠϨοτגࣜձࣾ / cloudpack • ΠϯϑϥΤϯδχΞ + PM + Ϛωʔδϟ • 2019/2020 APN AWS Top Engineers • I love ೔ຊञ ʂʂ @t_wkm2
3. None

4. Agenda • ى͖Εͳ͍Έͳ͞Μ΁ • Amazon Connet • ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ΞʔΩςΫνϟղઆ

5. Έͳ͞Μى͖Εͳ͍Ͱ͢ΑͶʂʁ

6. ى͖Εͳ͍ෆࢥٞ • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ • ෳ਺ճ໨֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠

7. ى͖Εͳ͍ෆࢥٞ • ໨֮·͠͸جຊࢭΊ͔ͯΒೋ౓৸͢Δલఏ • ෳ਺ճ໨֮·͠ • ؾ͕ͭ͘ͱबۀ࣌ؒ • ࢭΊ͕֮ͨ͑ͳ͍͚Ͳࢭ·͍ͬͯΔ໨֮·͠ ͦ͏ͩɺϞʔχϯάίʔϧ࡞Ζ͏ɻ

8. Amazon Connect

9. Amazon Connect • AWSͷίʔϧηϯλʔߏஙαʔϏε • جຊతʹి࿩Λड͚ͨͱ͖ʹ͍Ζ͍ΖͰ͖Δ • Agent΁ͷϧʔςΟϯά • IVR(ࣗಈԠ౴)

   • Lambda • Lex

10. Amazon Connect • ൃ৴΋Ͱ͖Δ • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁ • APIͰ΋ൃ৴Ͱ͖Δ

11. Amazon Connect • ൃ৴΋Ͱ͖Δ • ൃ৴ͯ͠ి࿩ʹग़ͨΒண৴ͱಉ͡ϑϩʔ΁ • APIͰ΋ൃ৴Ͱ͖Δ ϞʔχϯάίʔϧࣗಈԽ

12. ϞʔχϯάίʔϧΛ ࡞ͬͯΈΑ͏

13. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • Ҏ্

14. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • Ҏ্ ͩͱͭ·Βͳ͍ʂʂ

15. ϞʔχϯάίʔϧΛ࡞ͬͯΈΑ͏ • ࢓༷ • ࣌ؒʹͳͬͨΒి࿩͕དྷΔ • ి࿩Λ੾ͬͨΒ·͔͔ͨͬͯ͘Δ • Կճ΋͔͔ͬͯ͘Δ •

    ผͷΠϕϯτΛܖػʹࢭ·Δ

16. ΞʔΩςΫνϟղઆ

17. ΞʔΩςΫνϟղઆ • Amazon Connect • AWS Lambda • AWS Systems

    Manager Parameter Store • Amazon Event Bridge • AWS IoT Button (SORACOM LTE-M Button)
18. None

19. ࣌ݶࣜʹ-BNCEBΛൃՐ
    1BSBNFUFS4UPSFͷ
    LFZHFUVQͷ஋ΛOPʹॻ͖׵͑
    "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

20. ి࿩ΛऔΔͱ-BNCEBΛൃՐ
    LFZHFUVQͷ஋͕OPͷ৔߹͸ "NB[PO$POOFDUͷൃ৴"1*Λୟ͘

21. *P5
    #VUUPO
    Λԡ͢ͱ-BNCEB͕ൃՐ
    LFZHFUVQͷ஋ΛZFTʹॻ͖׵͑

22. ·ͱΊ

23. ·ͱΊ • ΤϯδχΞ͸جຊى͖Εͳ͍(๫࿦) • AWSͰి࿩Λ࢖͏ͳΒ Amazon Connect • ి࿩ΛϓϩάϥϚϒϧʹૢ࡞Ͱ͖Δ •

    Let's try it !!

24. Thank you !!