[wcpgh] Empathy as a Service: Supporting Mental Health in the Tech Workplace

At any given time, 1 in 5 Americans are living with a mental illness, such as depression, bipolar disorder, generalized anxiety disorder, substance use disorder, burnout, or ADHD. Statistically, all of us working for an organization with 5 or more employees have at least one colleague who is affected. At the same time, the tech industry is often characterized by high stress, long hours, workplace pressure to be available by phone and e-mail after-hours or sometimes even while on vacation, social pressure to constantly network and attend conferences and make a name for yourself, and the precarious balance between trying to do good by contributing to open-source and maintaining some semblance of free time that doesn't involve coding. Given how this demanding environment increasingly blurs the line between our professional and personal lives, how can we ensure that the most vulnerable among us aren't being left behind

As a community, the single most damaging thing we can do is continue to treat mental health as a personal shortcoming that can't be talked about openly. We shouldn't think of it as "somebody else's problem"; the 4 in 5 of us who don't currently have mental health disorders must do our part to help end the stigma. This talk will begin with an overview of key statistics about mental illness, followed by the efforts of the non-profit organization Open Sourcing Mental Illness to gather more data about mental health in the tech industry, the ALGEE action plan taught by the Mental Health First Aid training course, and finally conclude with ideas and strategies for making our tech workplaces more accommodating and inclusive.

Transcript

1. Empathy as a Service: Supporting Mental Health in the Tech Workplace Nara Kasbergen (@xiehan) WordCamp Pittsburgh 2017 September 9, 2017 #wcpgh
2. Topics covered 1. What are we talking about? 2. Why I speak up about this 3. What can we do? ◦ pragmatic, common-sense, action-oriented; anyone can do these things! 4. What must we do together? ◦ difficult, aspirational; everyone has to do their part
3. What even are we talking about?
4. 1 in 5 Americans living with mental illness at any given time Source: Mental Health America
5. 1 in 11 Americans living with diabetes Source: CDC.gov
6. 1 in 12 Americans living with asthma Source: AAAAI
7. 1 in 5 Americans living with arthritis Source: CDC.gov
8. Mental illness is one of the most prevalent chronic health conditions, but we don’t talk about it
9. An incomplete list of mental illnesses Depression Generalized anxiety disorder Bipolar disorder Substance use disorder (alcoholism) Eating disorder (anorexia, bulimia) ADHD PTSD Obsessive-compulsive disorder (OCD) Impulse control disorder Antisocial personality disorder Schizophrenia Dissociative identity disorder Autism spectrum disorders* Burnout**
10. depression is at least 13x more prevalent than schizophrenia in the United States
11. Symptoms of major depression • Feelings of sadness, tearfulness, emptiness, hopelessness • Angry outbursts, irritability or frustration • Loss of interest or pleasure in normal activities • Sleep disturbances (insomnia or sleeping too much) • Tiredness and lack of energy • Changes in appetite • Anxiety, agitation or restlessness Source: Mayo Clinic
12. “Telling someone not to be sad because others have it worse is like telling people they can’t be happy because others have it better.” - Unknown
13. Source: robot-hugs.com
14. Source: robot-hugs.com
15. Source: robot-hugs.com
16. 56% of U.S. adults with mental illness do not receive treatment Source: Mental Health America
17. 15% of those with severe depression die by suicide Source: Mental Health America
18. rate at which women experience depression compared to men* 2x Source: Mental Health America
19. #3 ranking of depression among the top three workplace problems, following only family crisis and stress Source: Mental Health America
20. $51 billion estimated annual cost of absenteeism from work and lost productivity Source: Mental Health America
21. $26 billion estimated annual direct treatment costs Source: Mental Health America
22. 59% percentage of Americans (ages 19 to 64) who get their insurance through their employer Source: Kaiser Family Foundation
23. Why people do not speak up • Fear of dismissal • Fear of being taken out of promotion consideration • Fear of being taken off high-value projects/contracts • Fear of reduced hours (for hourly workers) • Fear of being asked to take unpaid medical leave • Fear of being treated differently
24. “Leave your personal life at home when you come to work.”
25. Why I speak up about this
26. I’m a software engineer. I identify as mentally healthy.
27. Ni Mu. July 13, 1988 - September 14, 2016
28. it's on Medium or bit.ly/2oYYyOR (warning: it's 6,000+ words) I wrote a blog post
29. Open Sourcing Mental Illness: osmihelp.org Ed Finkler (@funkatron)
30. Source: osmihelp.org/research
31. “I could do so many awesome things if only my own head didn’t get in the way.” - Ed Finkler (@funkatron)
32. What can we do?
33. Common characteristics of tech workplaces and culture • The work is challenging and stressful • Our jobs are highly collaborative • Many of us have relocated for a job • Most of us work remotely at least part of the time • We're often expected to be available outside work hours • Someone needs to fix things when they break overnight • There is a heavy emphasis on drinking culture
34. Relocation
35. Relocation Positive: • Much easier to feel a part of the team and helping toward the mission if you are on-site • Can bring you closer to a community of practitioners in your field than where you currently are
36. Relocation Positive: • Much easier to feel a part of the team and helping toward the mission if you are on-site • Can bring you closer to a community of practitioners in your field than where you currently are Negative: • Takes someone away from the existing support structures they have already built up • Generally stressful • Making new friends as an adult is surprisingly hard!
37. Relocation Solutions: • As a community, stop saying that the best way to succeed in tech is to relocate to Silicon Valley; become more accepting of alternative choices • If you are a manager, take another look at your hiring practices and see whether remote employment is an option • Create a "Welcome Wagon" for new colleagues who have had to relocate to join your company
38. Free idea: "The Welcome Wagon" • Take the new employee out for lunch or dinner with the team. Avoid alcohol at their first social event. • Team members take turns introducing the new employee to activities and events in the area, e.g. ◦ Invite them to join your book club meeting! ◦ Invite them to go rock climbing! ◦ Invite them to join your bocce league! ◦ Invite them to go volunteering with you!
39. Remote work
40. Remote work Positive: • Flexible hours • Easier to attend daytime therapy appointments • Easier to stick to medication regimens • Easier to take breaks • (Usually) quiet & peaceful
41. Remote work Positive: • Flexible hours • Easier to attend daytime therapy appointments • Easier to stick to medication regimens • Easier to take breaks • (Usually) quiet & peaceful Negative: • Sense of isolation • Harder to build strong relationships with co-workers • Harder to tell if colleagues are doing OK (health-wise) • Can make it more challenging to maintain work-life balance
42. Remote work Solutions: • Make funds available for employees to join a co-working space (or encourage your colleagues to do so) • Fly in remote employees or hold company-wide off-sites together to make sure they feel part of the team • Look into the latest research on remote work culture, improvements you can make to integrate remote employees
43. Alcohol at tech events
44. Alcohol at tech events Positive: • One or two drinks can make it easier for some introverts and those with social anxiety to socialize with their peers • It's become an expectation in tech culture, and if you don't offer it, those who want to drink will go find a bar instead of staying to mingle with others at the event
45. Alcohol at tech events Positive: • One or two drinks can make it easier for some introverts and those with social anxiety to socialize with their peers • It's become an expectation in tech culture, and if you don't offer it, those who want to drink will go find a bar instead of staying to mingle with others at the event Negative: • Non-drinkers feel unwelcome • Recovering alcoholics feel threatened by the environment • Free alcohol and drinking culture are so pervasive that there are probably more functioning alcoholics in tech than we're aware of
46. Alcohol at tech events Solutions: • Offer nice alternatives (fancy sodas, mocktails) for non-drinkers to make them feel included • Put a limit on the number of free drinks (use tickets) • Have activities other than drinking (e.g. board games) • In a recurring series, try alternating dry/non-dry events • Add workplace wellness programs on substance abuse
47. Managers: Lead by example • Don't micro-manage • Leave the office on time • Take regular vacations • Don't send or answer e-mails at 2am if possible • Be receptive to feedback on your own performance • Be a good listener • Be open to talking about your health and mental health
48. Other action items for managers • Make sure your employees understand their benefits and what mental health treatments are covered • Revisit your hiring practices with an eye to mental illness and neurodiversity • Make sure your employees feel valued and are on projects that they find fulfilling and empowering • Get the OSMI handbooks (leanpub.com/u/osmi) • Consider offering the Mental Health First Aid training
49. Mental Health First Aid (mentalhealthfirstaid.org) • 8-hour training course • Taught over 1, 2, or 4 days (1x8, 2x4 or 4x2 hrs) • Usually costs $50-100 per person including materials • Community-based grants sometimes available • International program
50. ALGEE, the Mental Health First Aid action plan
51. What must we do together?
52. Support marginalized people in tech • Chronic harassment, bullying, and microaggressions can lead to depression, exacerbate eating disorders, and cause or worsen other mental illnesses • Even in tech, women are still judged by their appearance • People from marginalized groups feel they have to over-perform (to counteract the "lowering the bar" myth), which leads to increased stress and a greater likelihood of burnout
53. Embrace neurodiversity • Mental disorders like ADHD and autism are the result of natural variations of the human genome • "People with differences do not need to be cured; they need help and accommodation instead." • Some of our greatest inventions are attributed to people with atypical neurology • "Mental illness gives me superpowers." - Ed Finkler • hbr.org/2017/05/neurodiversity-as-a-competitive-advantage
54. Things we can only change as a culture • Working ourselves to death - the over-emphasis on hard work, and stigma against vacation and healthy breaks • The need to always be available by phone or e-mail • The peer pressure caused by social media • The belief that you must be in Silicon Valley to succeed • The stigma against talking about our feelings • The idea that engineers don't have empathy
55. “Empathy is the antidote to shame.” - Andrea Goulet (@andreagoulet)
56. "Empathy as a Service"
57. There is no app for this
58. “I could do so many awesome things if only my own head didn’t get in the way.” - Ed Finkler (@funkatron)
59. Resources Want to help? • reach out. ask. listen. tell your friends you care. • osmihelp.org • mhprompt.org • if-me.org • mentalhealthfirstaid.org • crisistrends.org Need help? • talk to someone: a friend, relative, counselor, etc. • forums.osmihelp.org • locator.apa.org • suicidepreventionlifeline.org or 1-800-273-8255(TALK) • crisistextline.org or TEXT “START” TO 741741
60. Questions? Thoughts? Comments? nara@nara.codes @xiehan osmihelp.org/donate dedicated to Ni Mu