This game is designed to get you through a typical situation on the job, and maybe some not so typical situations. The restaurant industry is fast paced and sometimes stressful, so you must be prepared. This game is designed to test your decision making with a point value system. The better decisions you make the better your score. Keep track and check your score at the end, if you don’t get that raise you’re looking for come back and try again! Don’t worry, before we throw you in, we’ll give you the basics.
a little nervous, but who isn’t on their first day, right? You are ready, willing, and excited. You also happen to be a very ambitious person. Most people don’t usually get a raise on their first day, but you’re not most people. That’s the goal. Get in, make an impact, show your amazing customer service and hospitality skills, and get out with some cash.
employee are The Customer and Your Boss. Your two main objectives should be to make the customer happy and have a better experience and make your boss happy by making his/her job easier. If the customer is happy and has a good experience they will most likely come back. That means more money for you, and more business for your boss who is In turn also happier which makes life easier on all the employees. Employers want to have more people around that make their job easier, not less. If you prove that you are this type of worker that means more hours, more freedom, and more money. In any problematic situation it is important to use the STAR method STAR stands for I’m Sorry, Thank You for bringing that to my attention, take Action, and Recovery. It is also important to Report the situation to a manager.
Say sorry we’re out then 3. Apologize and give else you can get them wait for a different drink alternative options while you make more tea order 2 Pts 0 Pts 1 Pts
focused rather than score focused. Sometimes in the restaurant industry you will come across a hostile customer. It is important to do what you can to help or diffuse the situation, but it is never your responsibility, and is always smart to involve a manager.
an exaggeration and is meant to be funny, but it is also a good example of an employee keeping his cool while trying to diffuse a situation. Enjoy! https://youtu.be/qswjaM5yCro
does an amazing job of handling a crazy situation. He probably should’ve involved a manager after that second interaction with Meegan, especially after the bodily harm threats. All in all that guy seemed like a great employee. He even goes above and beyond to try to stop Andre from making a terrible life decision.
wanting to make a large reservation. You know that it will probably be ok for the date and time they are requesting, but you need to double check with the manager. The problem is that your manager is busy What do you do?
Of starting your music career, and your big break just happened. This is great news, but sadly you'll have to give up the restaurant job you’ve been at for the past year. How do you handle this?
have come away with through this training is a confidence that you can handle this job. The restaurant business is so fast paced that sometimes you don’t even know something was wrong at all. As long as you have your head on a swivel and make good choices you will be fine. Speaking of good decision making lets tally up those points…
12 Not bad. Could have gone better, but could have gone worse. Get back in there and try again. 13 -18 You did Fantastic! You definitely earned that raise. Good work.
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