The Disney Basics of Web Development

In this talk, I discuss my time working at Walt Disney World in multiple roles and apply the famed “Disney Basics” to working with web clients as a freelancer or customer-facing team member.

Transcript

1. THE DISNEY BASICS OF WEB DEVELOPMENT WORDCAMP MIAMI 2018
2. THE DISNEY BASICS OF WEB DEVELOPMENT A LITTLE ABOUT ME ▸ Developing since 2013 ▸ Freelancing since 2015 ▸ Worked at Walt Disney World in multiple roles ▸ Lifeguard ▸ Ride Operator @AdamSoucie | @impossiblycr8v
3. “THE WAY TO GET STARTED IS TO QUIT TALKING AND BEGIN DOING.” Walt Disney
4. THE DISNEY BASICS OF WEB DEVELOPMENT THE FOUR BASICS ▸ I project a positive image and energy. ▸ I am courteous and respectful to all Guests, including Children. ▸ I stay in character and play the part. ▸ I go above and beyond. @AdamSoucie | @impossiblycr8v
5. I PROJECT A POSITIVE IMAGE AND ENERGY.
6. THE DISNEY BASICS OF WEB DEVELOPMENT I PROJECT A POSITIVE IMAGE AND ENERGY. ▸ Have separate social accounts for your company ▸ Remember that clients are contacting you because they have a problem ▸ Keep things casual in business conversations ▸ Smile @AdamSoucie | @impossiblycr8v
7. I AM COURTEOUS AND RESPECTFUL TO ALL GUESTS, INCLUDING CHILDREN.
8. THE DISNEY BASICS OF WEB DEVELOPMENT I AM COURTEOUS AND RESPECTFUL TO ALL GUESTS, INCLUDING CHILDREN. ▸ Always be nice to your clients and prospective clients ▸ Don’t use jargon if they’re non-technical ▸ Communicate on their level, not yours @AdamSoucie | @impossiblycr8v
9. I STAY IN CHARACTER AND PLAY THE PART.
10. THE DISNEY BASICS OF WEB DEVELOPMENT I STAY IN CHARACTER AND PLAY THE PART. ▸ Remember that everyone has expectations ▸ Display your knowledge without being arrogant ▸ Dress appropriately for meetings @AdamSoucie | @impossiblycr8v
11. I GO ABOVE AND BEYOND.
12. THE DISNEY BASICS OF WEB DEVELOPMENT I GO ABOVE AND BEYOND. ▸ Do more than the bare minimum ▸ If it takes less than 15 minutes, don’t charge. ▸ Customers remember the little things @AdamSoucie | @impossiblycr8v
13. Questions?