The Disney Basics of Web Development

The Disney Basics of Web Development

In this talk, I discuss my time working at Walt Disney World in multiple roles and apply the famed “Disney Basics” to working with web clients as a freelancer or customer-facing team member.

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AdamSoucie

March 15, 2019
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Transcript

  1. THE DISNEY BASICS OF WEB DEVELOPMENT WORDCAMP MIAMI 2018

  2. THE DISNEY BASICS OF WEB DEVELOPMENT A LITTLE ABOUT ME

    ▸ Developing since 2013 ▸ Freelancing since 2015 ▸ Worked at Walt Disney World in multiple roles ▸ Lifeguard ▸ Ride Operator @AdamSoucie | @impossiblycr8v
  3. “THE WAY TO GET STARTED IS TO QUIT TALKING AND

    BEGIN DOING.” Walt Disney
  4. THE DISNEY BASICS OF WEB DEVELOPMENT THE FOUR BASICS ▸

    I project a positive image and energy. ▸ I am courteous and respectful to all Guests, including Children. ▸ I stay in character and play the part. ▸ I go above and beyond. @AdamSoucie | @impossiblycr8v
  5. I PROJECT A POSITIVE IMAGE AND ENERGY.

  6. THE DISNEY BASICS OF WEB DEVELOPMENT I PROJECT A POSITIVE

    IMAGE AND ENERGY. ▸ Have separate social accounts for your company ▸ Remember that clients are contacting you because they have a problem ▸ Keep things casual in business conversations ▸ Smile @AdamSoucie | @impossiblycr8v
  7. I AM COURTEOUS AND RESPECTFUL TO ALL GUESTS, INCLUDING CHILDREN.

  8. THE DISNEY BASICS OF WEB DEVELOPMENT I AM COURTEOUS AND

    RESPECTFUL TO ALL GUESTS, INCLUDING CHILDREN. ▸ Always be nice to your clients and prospective clients ▸ Don’t use jargon if they’re non-technical ▸ Communicate on their level, not yours @AdamSoucie | @impossiblycr8v
  9. I STAY IN CHARACTER AND PLAY THE PART.

  10. THE DISNEY BASICS OF WEB DEVELOPMENT I STAY IN CHARACTER

    AND PLAY THE PART. ▸ Remember that everyone has expectations ▸ Display your knowledge without being arrogant ▸ Dress appropriately for meetings @AdamSoucie | @impossiblycr8v
  11. I GO ABOVE AND BEYOND.

  12. THE DISNEY BASICS OF WEB DEVELOPMENT I GO ABOVE AND

    BEYOND. ▸ Do more than the bare minimum ▸ If it takes less than 15 minutes, don’t charge. ▸ Customers remember the little things @AdamSoucie | @impossiblycr8v
  13. Questions?