Clarity for Product People (short version)

Transcript

1. CLARITY for Product People Arne Kittler
2. Clarity is a crucial success factor for product people. We can only be successful together with others. Effective collaboration requires clarity, especially in times of change. Clarity is work—and it's never "finished.“ We, as product people, can increase clarity!
3. AI needs clarity even more than humans do.
4. We all want clarity—where's the problem? Time pressure: Clarity requires effort upfront. Misconception: We confuse clarity with certainty Fear: Clarity can be frightening. Harmony: We worry that speaking up may disturb the group.
5. For succesful collaboration we need clarity on four layers Directional Clarity Situational Clarity Role Clarity Clear Communication
6. We need Directional Clarity …so everyone can independently work towards a common goal.
7. You need more Directional Clarity if… … everything is important … you lack arguments for saying no … too much is in progress, for too long … everybody‘s exhausted, but nothing really moves
8. Be clear about your initiative …don‘t wait for the big picture! What key insight is behind your initiative? What is your core hypothesis, and how will you test it? How will you measure success, and what is your level of ambition? What are you saying NO to, and who needs to know?
9. We need Situational Clarity …so that things keep moving forward
10. You need more Situational Clarity if… … you experience late surprises when working with other teams … you leave meetings unsure what was actually decided … conflicts are not resolved
11. Don‘t assume – ask & clarify! Illustration: Henrik Kniberg
12. Escalate Gracefully Take responsibility Joint escalation Be clear about what‘s unclear Agree to disagree
13. Ambiguity on one layer compromises all others Directional Clarity Situational Clarity Role Clarity Clear Communication
14. We need Role Clarity …so it‘s clear what we expect from each other.
15. AI makes our roles more fluid.
16. You need more Role Clarity if… … you often need to do stuff that‘s not your job … you are disappointed in colleagues …it‘s not clear who‘s making which decision
17. Different contexts require different role clarification 1. Your role in the organization 2. Your role in your team Dev HoP PM UX … … QA PM PM … … … 3. Your role in temporary projects
18. We need Clear Communication …so we enable others to collaborate well
19. You need Clearer Communication if… …newbies are lost with your internal lingo …there are many misunderstandings …your commercial colleagues ask you to join client calls
20. Make yourself understood …even if you have to repeat yourself It's your responsibility to make yourself understood. Make it as easy as possible for your counterpart to understand you so that they can act and speak effectively!
21. Be a translator! What‘s in for them? Use their terminology & mental models Be explicit and give context!
22. What makes you clearer for humans also makes you clearer for machines!
23. Directional Clarity Situational Clarity 1. Be clear about your Initiative 1. Don‘t assume – ask & clarify 2. Escalate gracefully Role Clarity Clear Communication 1. Org: Continued development dialogue 1. Make yourself understood 2. Team: Make role expectations explicit 2. Be a translator 3. Initiative: Clarify who‘s driving
24. CLARITY is your job!! Make it your Superpower!
25. Arne Kittler Contextual Product Leadership Coaching | Interim | Consulting bit.ly/arne_clarity