UX Cambridge 2015. Why Design Matters

196a4242eecbd120dcb4cd9a80899e34?s=47 Ben Holliday
September 10, 2015

UX Cambridge 2015. Why Design Matters

How a design-led process delivers better digital services

196a4242eecbd120dcb4cd9a80899e34?s=128

Ben Holliday

September 10, 2015
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  1. UX Cambridge 2015 @benholliday Why design matters. How a design-led

    process delivers better digital services
  2. UX Cambridge 2015 @benholliday

  3. UX Cambridge 2015 @benholliday

  4. Frontend NE @benholliday DWP slide (GOV.UK)

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  6. UX Cambridge 2015 @benholliday Design is how we solve problems

    and make things work
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  8. UX Cambridge 2015 @benholliday gov.uk/design-principles

  9. UX Cambridge 2015 @benholliday Start with one thing

  10. UX Cambridge 2015 @benholliday ica.org.uk

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  14. UX Cambridge 2015 @benholliday I said we needed to think

    about this project like a railway network or like the road signs Ben Terrett (Government Digital Service)
  15. UX Cambridge 2015 @benholliday Start with one thing 1. Work

    out what's most important 2. Design something 3. Test, learn, and iterate 4. Move on to the next thing
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  17. UX Cambridge 2015 @benholliday It’s important in a product to

    have a sense of what's important and what's not important …by removing those things that are all vying for your attention Jonny Ive (Apple)
  18. UX Cambridge 2015 @benholliday User Need As someone thinking about

    retirement I need to know when I can get my pension User Need As someone thinking about retirement I need to know 
 how much my pension is worth
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  22. UX Cambridge 2015 @benholliday Start with one thing 1. Work

    out what's most important 2. Design something 3. Test, learn, and iterate 4. Move on to the next thing
  23. Frontend NE @benholliday benholliday.com/frame-the-problem

  24. UX Cambridge 2015 @benholliday The hardest part is deciding what

    to do. We rely on a combination of good judgement and intuition when working with complex subjects
  25. UX Cambridge 2015 @benholliday Exposure hours. The number of hours

    each team member is exposed directly to real users interacting with the team’s designs Jared Spool uie.com/articles/user_exposure_hours
  26. UX Cambridge 2015 @benholliday User research isn’t about making sure

    we’re right all the time, but it means that we’re never just guessing
  27. UX Cambridge 2015 @benholliday When you cross the street, you

    remove data, anything but the big truck Nassim Taleb (Antifragile)
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  30. UX Cambridge 2015 @benholliday The job of designers is to

    help our teams, and ultimately users, navigate complexity
  31. UX Cambridge 2015 @benholliday Good products deal 
 with complexity

    Average products 
 ignore complexity Bad products 
 add complexity
  32. UX Cambridge 2015 @benholliday userresearch.blog.gov.uk/doing-less-the-inverted-u

  33. UX Cambridge 2015 @benholliday freeagent.com

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  37. UX Cambridge 2015 @benholliday “…don’t forget how fast things change,

    how quickly people change what they do as they conform and shape themselves from all that’s around them” Tony Benn
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  39. UX Cambridge 2015 @benholliday Do it again with feeling. Emotion

    helps us navigate complexity
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  41. UX Cambridge 2015 @benholliday Emotion lets us feel our way

    through situations that are too complex to think through Marty Neumeier
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  43. UX Cambridge 2015 @benholliday Designers learn to purposefully embrace intuitive

    or inferential 
 leaps of logic, and use sketching 
 and drawing as a way of 
 solving problems Jon Kolko
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  45. UX Cambridge 2015 @benholliday The importance 
 of insights. Designers

    need something tangible and actionable to get hold of from each round of user research

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  47. UX Cambridge 2015 @benholliday Insights should feel simple because they

    are simple. 
 They should also be provocative – this is what makes them actionable
  48. UX Cambridge 2015 @benholliday All design is hypothesis- driven. The

    real question is if we articulate, agree, and write 
 down assumptions or do this intuitively as individuals
  49. UX Cambridge 2015 @benholliday Because I think [this] is true

    
 I think that doing [this] 
 will mean [this will happen]
  50. UX Cambridge 2015 @benholliday Reckon Prediction Theory Guess / Best

    guess Assumption Punt Givens User statement
  51. UX Cambridge 2015 @benholliday Each design is a proposed business

    solution – a hypothesis. Your goal is 
 to validate the proposed solution as efficiently as possible by using customer feedback Jeff Gothelf (Lean UX)
  52. UX Cambridge 2015 @benholliday We believe [this statement is true].

    We will know we're [right/wrong] when we see the following feedback: [qualitative feedback] and/or [quantitive feedback] and/or 
 [key performance indicator change]
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  54. UX Cambridge 2015 @benholliday Less process. More progress. The more

    you complicate your research and design process, the less likely you’ll end up with a simple intuitive product
  55. UX Cambridge 2015 @benholliday thank you benholliday.com #ofthegovernment