Adhearsion: Telephony Through Ruby-Colored Lenses

Presented at Ruby Hoedown 2012

Transcript

1. Telephony Through Ruby Colored Lenses Ben Klang @bklang Saturday, September 22, 12
2. Saturday, September 22, 12
3. Why Voice Applications Saturday, September 22, 12
4. Why Voice Applications What is a Voice Application Saturday, September 22, 12
5. Why Voice Applications What is a Voice Application Voice Application Examples Saturday, September 22, 12
6. Why Voice Applications What is a Voice Application Voice Application Examples Adhearsion: The Ruby Lens Saturday, September 22, 12
7. The Dark Ages State of Voice Technology: Saturday, September 22, 12
8. The Dark Ages State of Voice Technology: < AD 2000 Saturday, September 22, 12
9. TDM PBX The Dark Ages: < AD 2000 http://www.flickr.com/photos/dannyman/320310144/ Saturday, September 22, 12
10. Proprietary The Dark Ages: < AD 2000 http://www.flickr.com/photos/dannyman/320310144/ Saturday, September 22, 12
11. Proprietary The Dark Ages: < AD 2000 $$$ http://www.flickr.com/photos/dannyman/320310144/ Saturday, September 22, 12
12. Islands of Functionality The Dark Ages: < AD 2000 Saturday, September 22, 12
13. Minimal/Non-Existent API The Dark Ages: < AD 2000 Saturday, September 22, 12
14. Limited Management Tools The Dark Ages: < AD 2000 Saturday, September 22, 12
15. Limited Management Tools The Dark Ages: < AD 2000 Automation? What Automation? Saturday, September 22, 12
16. Limited Management Tools The Dark Ages: < AD 2000 Automation? What Automation? Saturday, September 22, 12
17. The Last Ten Years State of Voice Technology: Saturday, September 22, 12
18. Emergence of VoIP The Last Ten Years Saturday, September 22, 12
19. Emergence of VoIP The Last Ten Years Saturday, September 22, 12
20. Emergence of VoIP The Last Ten Years Saturday, September 22, 12
21. Emergence of VoIP The Last Ten Years Saturday, September 22, 12
22. Smarter Endpoints The Last Ten Years Saturday, September 22, 12
23. Smarter Endpoints The Last Ten Years Saturday, September 22, 12
24. Smarter Endpoints The Last Ten Years Saturday, September 22, 12
25. Smarter Endpoints The Last Ten Years Saturday, September 22, 12
26. Convergence The Last Ten Years Saturday, September 22, 12
27. Convergence The Last Ten Years Instant Messaging - Presence Saturday, September 22, 12
28. Beginnings of Truly Unified Communications The Last Ten Years Saturday, September 22, 12
29. The Next Ten Years State of Voice Technology: Other than going mobile, the end- user experience has not changed much since 1950s or even 1920s Saturday, September 22, 12
30. Further Decentralization The Next Ten Years Skype largest international carrier by minutes Saturday, September 22, 12
31. Open Architecture The Next Ten Years Fewer Telco APIs, more Web APIS Saturday, September 22, 12
32. Federation The Next Ten Years Saturday, September 22, 12
33. Multi-Modal Integration The Next Ten Years Saturday, September 22, 12
34. Multi-Modal Integration The Next Ten Years Voice - Text - Video - Presence Saturday, September 22, 12
35. Collaboration The Next Ten Years Saturday, September 22, 12
36. Collaboration The Next Ten Years Desktops - Documents Saturday, September 22, 12
37. The Next Ten Years Saturday, September 22, 12
38. Now is an exciting time to be working with Voice The Next Ten Years Saturday, September 22, 12
39. What is a Voice Application? Saturday, September 22, 12
40. Interacts with Audio Stream A Voice Application... Saturday, September 22, 12
41. Interacts with Audio Stream A Voice Application... Saturday, September 22, 12
42. Interacts with Audio Stream A Voice Application... Saturday, September 22, 12
43. Integrates Communication Channels A Voice Application... http://www.flickr.com/photos/32277674@N08/3697187859/ Saturday, September 22, 12
44. Goes Beyond a Phone Call A Voice Application... Saturday, September 22, 12
45. Voice Application Examples Saturday, September 22, 12
46. Live Translation Service Voice Application Examples Saturday, September 22, 12
47. Automated Reminder Calls Voice Application Examples Saturday, September 22, 12
48. Automated Reminder Calls Voice Application Examples Saturday, September 22, 12
49. Automated Reminder Calls Voice Application Examples Saturday, September 22, 12
50. Automated Reminder Calls Voice Application Examples Saturday, September 22, 12
51. Mid-Call Assistive Services Voice Application Examples http://books.google.com.br/books?id=ekYEAAAAMBAJ&printsec=frontcover&dq=7+july+1948+life+magazine&source=bl&ots=nV3HS1HwEk&sig=iHzNtgI-gJ7bnlAoEUX0q4BBZn4&hl=pt- BR&sa=X&ei=32k_UKXeEumx0AHaoYGYAg&ved=0CDQQ6AEwAQ#v=onepage&q=7%20july%201948%20life%20magazine&f=false Saturday, September 22, 12
52. CRM Integration Voice Application Examples Saturday, September 22, 12
53. Polling & Surveys Saturday, September 22, 12
54. Over-the-Top Services Voice Application Examples Saturday, September 22, 12
55. Saturday, September 22, 12
56. But wait... Saturday, September 22, 12
57. telephony is HARD right?? Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg But wait... Saturday, September 22, 12
58. Code Sample (comfort zone) Don’t Panic Saturday, September 22, 12
59. Code Sample (comfort zone) Don’t Panic Saturday, September 22, 12
60. Code Sample (comfort zone) Don’t Panic Saturday, September 22, 12
61. The Ruby Lens Saturday, September 22, 12
62. Voice Application Framework Adhearsion: The Ruby Approach Saturday, September 22, 12
63. Adhearsion: The Ruby Approach Saturday, September 22, 12
64. Hosting flexibility (VM, PaaS, anywhere) Adhearsion: The Ruby Approach Saturday, September 22, 12
65. Many integration points Adhearsion: The Ruby Approach DRb ActiveRecord Rails XMPP Saturday, September 22, 12
66. Platform Agnostic Adhearsion: The Ruby Approach Saturday, September 22, 12
67. Just Ruby Adhearsion: The Ruby Approach Saturday, September 22, 12
68. Simple, Extensible API Adhearsion: The Ruby Approach Saturday, September 22, 12
69. Get Started Adhearsion: The Ruby Approach ahn create ahn generate controller foo rake config:show cd rubyhoedown2012 take Saturday, September 22, 12
70. Get Connected Adhearsion: The Ruby Approach github.com/adhearsion/adhearsion adhearsion.com Saturday, September 22, 12
71. adhearsionconf.com Saturday, September 22, 12
72. Thanks! Questions? Ben Klang @bklang Saturday, September 22, 12