Encouragement

I talk about the roles that acknowledgement, appreciation, praise, and encouragement have in our lives, and how we can use them to change the lives of the people around us.

Transcript

1. ADMITTING WE ARE HUMAN ENCOURAGEMENT CHRIS POWERS GROUPON @CHRISJPOWERS HTTP://CHRISJPOWERS.COM
2. “I can last two months on a good compliment.” - Mark Twain
3. There are no two words in the English language more harmful than "good job". - Terence Fletcher, “Whiplash”
4. FINDING A SHARED MODEL FEEDBACK AND MORALE
5. MORALE 0 - +
6. MORALE 0 - +
7. The absence of feedback is NEGATIVE FEEDBACK
8. MORALE 0 - +
9. MORALE 0 - +
10. 5.6 POSITIVE TO NEGATIVE COMMENT RATIO VS.
11. MORALE 0 - +
12. “The desire to be recognized, praised, and considered important is our deepest craving…
13. …yet 60 percent of employees say they feel ignored or taken for granted.” The Center for Association Leadership “The Seven Hidden Reasons Employees Leave”
14. ACKNOWLEDGE APPRECIATE PRAISE ENCOURAGE
15. IT’S NOT “JUST MY JOB” ACKNOWLEDGEMENT
16. Recognition of Contribution
17. What’s holding us back?
18. They’re just doing their job.
19. It’s not my job to give my peers feedback.
20. My acknowledgement was marred by “buts” and negatives.
21. I only said “good job.”
22. How do we get better?
23. Rethink what “just your job” means.
24. Tell stories, publicize others’ accomplishments.
25. Find the positive needle within the negative haystack.
26. Be specific.
27. YOU MATTER TO ME APPRECIATION
28. Acknowledgement + Gratitude
29. I don’t want them to get a big head.
30. We need to keep our emotions and our work separate - let’s be professional.
31. If I don’t feel appreciated, it’s unlikely I will make others feel appreciated.
32. Look closely for positive impacts, and write them down.
33. Come prepared to 1:1 meetings with appreciations.
34. Make appreciations part of your retrospective.
35. I WANT YOU TO SEE ME PRAISE
36. Appreciation of Character Traits
37. Bob Goff
38. It’s too personal and feels uncomfortable.
39. I over-inflate my own virtues and diminish my failures, and do the opposite for others.
40. What if I’m wrong about their character?
41. Be generous with your praise.
42. Expand the range of virtues you would normally praise:
43. Communication, empathy, kindness, perseverence, vigilance, courage, level-headedness…
44. MODERN DAY PROPHECY ENCOURAGEMENT
45. Praise + Vision of Future Success
46. Encouragement is difficult to articulate.
47. Envisioning a future beyond the current challenges is hard.
48. Give them a fine reputation to live up to.
49. Be bold and creative, while always honest.
50. Write notes of encouragement.
51. The 4-Line Thank You Note
52. The 4-Line Thank You Note #1: ACKNOWLEDGE Sean, Thank you for consistently hosting Geekfest every week, it’s clearly a significant commitment of time & energy.
53. The 4-Line Thank You Note #2: APPRECIATE Geekfest helps me connect and grow every week, and I am truly thankful for the experiences I have had here.
54. The 4-Line Thank You Note #3: PRAISE I’m impressed by the passion you have for seeing people grow, and your commitment to facilitating that growth is remarkable.
55. The 4-Line Thank You Note #4: ENCOURAGE As you lead by example, people will follow you, and their lives will be changed for the better.
56. ACKNOWLEDGE APPRECIATE PRAISE ENCOURAGE
57. Open your eyes. Be generous.
58. THANK YOU. CHRIS POWERS GROUPON @CHRISJPOWERS HTTP://CHRISJPOWERS.COM