Burnout and Resiliency

07add527dbf6c95388951fb463157e94?s=47 Daniel Schott
December 14, 2012

Burnout and Resiliency

07add527dbf6c95388951fb463157e94?s=128

Daniel Schott

December 14, 2012
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  1. 1.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   1         Increasing  Leadership  Resilience,   Minimizing  Burnout     Presented  by  Dewey  Schott  of  Dewey  Schott  Coaching  and  Consulting   National  Performance  Network  Annual  Meeting  •  Philadelphia     Saturday,  December  15,  2012   2:00pm-­3:30pm              
  2. 2.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   2   Burnout  Imbalance  Areas       Workload   Control   Reward   Community   Fairness   Values  
  3. 3.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   3   Workload  Imbalances     Problem   Objective   Ideas       Exhaustion   Build  Resilience   •  personal  Ditness   •  workplace  Ditness   •  emotional   wellness   Being  Too   Available     Create   Uninterrupted   Time   •  change  spaces   •  trade  off  /work   share   •  Dlexible  hours   Not  Enough   Time   Improve  Time   Management   •  become  efDicient   with  time   •  prioritize   •  delegate   Too  Much  Work   Assigned Reduce  Workload   •  use  persuasion   •  develop  skills   •  support  staff  
  4. 4.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   4   Control  Imbalances     Problem   Objective   Ideas                   Being   Micromanaged   Increase  Autonomy   •  build  trust   •  push  the  limits   •  leverage  performance   reviews   •  leverage  external   validation   Ineffective   Leadership       Shared  Leadership   •  have  creative  control   •  have  critical  control   •  have  supportive   control   Ineffective   Teams   Team  Rehabilitation   •  communicate   •  focus   •  review  tasks  
  5. 5.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   5   Reward  Imbalances     Problem   Objective   Ideas                 InsufDicient   Compensation     More  Money   •  Negotiate  a  raise   •  give  an  ultimatum   •  reduce  output   •Dind  other  sources  of   income   Lack  of   Recognition   Acknowledgement   •  ask  for  feedback   •  reward  yourself   •  acknowledge  others   Unsatisfying   Work   Better  Job   Assignments   •  negotiate  better   assignments   •  increase  what  you   enjoy   •  change  how  to  do  the   job  
  6. 6.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   6   Community  Imbalances     Problem   Objective   Ideas                 Divisivenes   ConDlict  Resolution   •  Dind  common   ground   •  increase  civility   •  try  mediation   Poor   Communication   Better   Communication   •  reach  out   •  listen  to  messages   •  ask  questions   Alienation   Unity   •  model  community  spirit   •  organize  a  support   group   •  organize  a  community   service  project  
  7. 7.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   7   Fairness  Imbalances     Problem   Objective   Ideas                 Disrespect   Promoting  Respect   •  promote  civility   •  address  disrespect   •  make  formal   complaints   Discrimination   Valuing  Diversity   •  get  training  in   cultural  competency   •  use  internal   procedures   •  use  external   procedures   Favoritism   Ensure  Equity   •  have  clear  procedures   •  encourage  workshops   •  promote   transparency  
  8. 8.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   8   Values  Imbalances     Problem   Objective   Ideas                     Dishonesty     Maintaining  Integrity   •  focus  on  ehtics   •  confrontation   •  whistle-­‐blowing   Destructiveness   Promote   Constructive  Values   •  change  org  values   •  compensate  for   damage   •  pursue  parallet   activities   Meaninglessness   Add  Meaning   •  add  exceptional   quality   •  do  charitable  work   •  change  your  job  
  9. 9.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   9   Small  Group  Questions                                 Which  imbalance  problem  are  you  addressing?         What  is  it  like  to  be  in  this  imbalance?         What  would  it  be  like  if  there  was  alignment?         What  is  your  part  of  the  imbalance?         What  is  the  organization/team’s  part  in  the   imbalance?         What  would  it  take  to  get  from  imbalance  to   alignment?             My  notes:  
  10. 10.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   10   Managing  Personal  Energy                   Physical   Engergy    (in  terms  of   quantity)   Emotional   Energy   (in  terms  of   quality)   Mental   Energy     (in  terms  of   focus)   Spritual   Energy   (in  terms  of   force)  
  11. 11.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   11   Full  Engagement  Principles        Managing  energy,  not  time,  is  the  key  to  high  performance      Full  engagement  requires  drawing  on  four  separate  but  related   dimensions  of  energy:  physical  emotional,  mental  and  spiritual.      Because  energy  capacity  diminishes  with  both  overuse  and  underuse,   we  must  learn  to  balance  energy  expenditure  with  intermittent  energy   renewal  (cycles  of  work/rest,  work/rest).      To  build  capacity,  we  must  push  beyond  our  normal  limits,  training  in   the  same  systematic  way  that  elite  athletes  do.      Positive  energy  rituals—highly  specific  routines  for  managing  energy— are  key  to  full  engagement  and  sustained  high  performance.      
  12. 12.

      Adapted  from:  Banishing  Burnout  by  Christina  Maslach  and  Michael

     P.  Leiter  and  The  Power  of  Full  Engagement  by  Jim  Loehr  and  Tony  Schwartz     Dewey  Schott  Coaching  and  Consulting  |  dewey@dewey-­schott.com  |  www.dewey-­schott.com   12   Personal  Reflection  and  Planning     My  burnout  challenge  is:                   The  changes  I’m  going  to  make  are:     My  timeline  is:             What  alliances  and  support  can  I  build?                   What  are  the  risks  involved?     How  will  I  track  my  progress?     Which  energy  domain  do  I  most  need  to   address?                 What  positive  energy  rituals  can  I   adopt?   How  will  I  stay  positive?