Designing for the Inevitable

A speech about context and lifespan.

Transcript

1. Designing for the Inevitable A speech about context and lifespan
2. Project kick-off ‘What you’re designing will be obsolete by next year…’
3. Life expectancy of design Architecture
 For the ages
4. Life expectancy of design Architecture
 For the ages Digital
 6 year average
5. Life expectancy of design Architecture
 For the ages Digital
 6 year average Services
 Customer lifespan
6. Constraints Design projects need them • To identify people • Define scope • Establish timelines • Select tools • Outline process • Secure funding
7. Humans will be human And break out of the boxes we’ve designed in. Image credit: Keith Allison
8. “We are human beings, not human doings.” – My yoga teacher quoting someone else
9. Yet so often we only design for humans doing XYZ.
10. Context Banking and what happens when you travel
11. Two factor authentication
12. Primary persona • Certain age • Certain financial situation • Technically savvy • Etc.
13. Primary persona What’s missing: • Certain age • Certain financial situation • Technically savvy • Etc. • I love to travel
14. Primary persona What’s missing: • Certain age • Certain financial situation • Technically savvy • Etc. • I love to travel • Sometimes I travel without a phone
15. Primary persona What’s missing: • Certain age • Certain financial situation • Technically savvy • Etc. • I love to travel • Sometimes I travel without a phone (Wait…what?)
16. Target market Out of context
21. ‘Call the bank’
24. Email or mobile device?
25. Alternate overseas number
26. Maybe it’s time to switch banks.
27. Unintended consequences and social media
35. Consider this in the first place
36. Digital executors and legacy contacts
40. We are designing experiences for life
41. Questions
42. Questions 1. What are the unintended consequences of what has already been designed, or how could this design be misused? What can we do about it today?
43. Questions 1. What are the unintended consequences of what has already been designed, or how could this design be misused? What can we do about it today? 2. What is the lifespan of this design?
44. Questions 1. What are the unintended consequences of what has already been designed, or how could this design be misused? What can we do about it today? 2. What is the lifespan of this design? 3. What happens at the end?
48. Thank you @drunkleAU