Over the past 10 months we have conducted over 78 user interviews and test sessions, resulting in around 60 hours of footage from our mobile 'sled' and wireless testing setup in the Boomworks lab.
We’d like to share some of the insights we have gleaned from these sessions, punctuated by actual video and commentary from users as they interact with mobile and tablet interfaces.
Specifically, we’ll focus on the following areas: How do users respond to conventions that we designers take for granted, for example the 'menu' icon convention that is rapidly becoming ubiquitous? How do users tend to navigate on mobile devices: browser/hardware buttons, site / app 'up' navigation, breadcrumbs? Do users who are interacting with a touch-device for the first time naturally discover and understand gesture-based interactions? What do users think about augmented reality features? What do users perceive is the difference between an app and a mobile site?
We’ll introduce each topic area with some example screens and a brief overview, then view some edited highlights of test footage. We’ll follow up with a summary of our observations in each area.
By Fred Randell & Diana Runkle, Boomworks