D1-I2 Ignite Dirk Lehmann - Trust as the Foundation of DevOps

D1-I2 Ignite Dirk Lehmann - Trust as the Foundation of DevOps

Ignite Talk

The why: In DevOps we talk about a cultural change. We aim to tear down silos and create small cross-functional, autonomous and empowered teams. So why not only let management do the next big re-org thing, “the DevOps re-org”, and all is going to be fine, right!? No, because its about people. Interacting people. And for really changing a companies culture, the way people interact together, we need to establish, recreate and foster trust. If you drill down deeper into many of what makes up DevOps, you can find that trust plays a significant (if not crucial) role in establishing a DevOps culture. But what is trust? Does it really help on a DevOps journey? How can it be created or strengthened?

The how: I’ll first show the problem of missing trust in an (siloed) organization. Then I aim to give a definition of trust in general and which basic elements make up trust among people. I will outline which role trust plays in creating a DevOps culture, based on my very own experience within my team at SAP, as well as many examples provided by literature, blogs, etc. (e.g. “The 5 dysfunctions of a Team” - Lencioni ; “The speed of trust” - Covery). Last I will give ideas and shared experiences on how trust can be created and fostered within teams. (e.g. tell about the importance of team sizes (“The mytical man-month” (Brooks) as well as findings by Mr. Robin Dunbar “Dunbars number”), “Perception of competance”, “Perception of intensions”, “Capacity of trusting”, the importance of failure tolerance, openness, common shared goals, respect, diversity, …)

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DevOpsDays Zurich

May 09, 2017
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  1. Trust as foundation of DevOps Dirk Lehmann, SAP SE @doergn

  2. @doergn

  3. PM DEV OPS QA Lean Scrum DevOps Design Thinking @doergn

  4. PM DEV OPS QA TRUST PROBLEM TRUST PROBLEM TRUST PRO

    BLEM TRUST PRO BLEM TRUST PROBLEM TRUST PRO BLEM @doergn
  5. @doergn

  6. INATTENTION TO RESULTS AVOIDANCE OF ACCOUNTABILITY LACK OF COMMITMENT FEAR

    OF CONFLICT ABSENCE OF TRUST @doergn
  7. ? @doergn

  8. trust = speed @doergn respect confidence hope faith

  9. Teamsize 3 Pillars of trust @doergn

  10. @doergn “Adding manpower to a late software project makes it

    later.” The mythical man-month - Fred Brooks, 1975 Formular for # of communication channels: n(n-1)/2
  11. @doergn Robin Dunbar Anthropologist and evolutionary psychologist 1500 500 150

    35 15 5 Dunbar's number
  12. @doergn Robin Dunbar Anthropologist and evolutionary psychologist 1500 500 150

    35 15 5 Trusted relationships
  13. Teamsize Collocation 3 Pillars of trust @doergn

  14. @doergn

  15. PM DEV OPS QA @doergn

  16. Teamsize Collocation Security 3 Pillars of trust @doergn

  17. @doergn

  18. @doergn „To all our nervous families wondering about your place

    in the world, we are always in your corner. You are exactly where you belong and we are so proud to call you neighbors, colleagues and friends.“ Bill McDermott, SAP CEO
  19. Teamsize Collocation Security @doergn 1500 500 150 35 15 5

  20. @doergn http:/ /ct.iscute.com/ol/ic/sw/i39/2/7/7/ic_24bf845d39cf3bc93d1d530a8d1ef907.jpg