Software Service Business 101

Presentation for the talk on BarCamp Yangon 2014.

Transcript

1. BarCamp Yangon 2014 Software Service Business 101 For Freelancers and Small Teams by Ei Maung
2. Key Points 1. Get Clients 2. Provide Service 3. Get Paid, and 4. Keep Them
3. We Developer Only Know How To 1. Get Clients 2. Provide Service 3. Get Paid, and 4. Keep Them
4. Today, I'll Talk About 1. Get Clients 2. Provide Service 3. Get Paid, and 4. Keep Them
5. Get Clients You don't need 10/20 clients You only need 1/2 quality client
6. Get Clients Portfolio is Overrated
7. Portfolio is Overrated 1. Not everyone is accessible
8. Portfolio is Overrated 2. You can't describe everything Especially most important behind-the-scene efforts
9. Get Clients What matter more is, Network
10. Get Clients Network Creates Opportunities
11. Build Network Go out, join events, meet people (or) Go online, interactive with people
12. Get Clients Proposals are overrated too
13. Proposals are Overrated Nobody want to read your 20 pages long proposal that fill with confusing technical jargons Except client dedicatedly asked to you
14. Get Clients Build Trust and Relationship Instead
15. How? Provide Free Technical Consults, Generously
16. How? Show-Off Your Solutions at Every Opportunity * They won't buy it but they will hire you to build another one
17. Quotation You need this one, seriously * It decide if you get the client or not
18. Quotation Split Your Service, Add Options, Let Client Choose, Correct If They Choose Wrong, Suggest Ideal Package
19. Quotation Split Your Service, Add Options, Let Client Choose, Correct If They Choose Wrong, Suggest Ideal Package
20. Quotation Split Your Service, Add Options, Let Client Choose, Correct If They Choose Wrong, Suggest Ideal Package
21. Quotation Split Your Service, Add Options, Let Client Choose, Correct If They Choose Wrong, Suggest Ideal Package
22. Quotation Split Your Service, Add Options, Let Client Choose, Correct If They Choose Wrong, Suggest Ideal Package
23. Pricing? Don't Forget These • Research • Meeting • Tools • Revisions • Support
24. Pricing? Don't Forget These • Research • Meeting • Tools • Revisions • Support
25. Pricing? Don't Forget These • Research • Meeting • Tools • Revisions • Support
26. Pricing? Don't Forget These • Research • Meeting • Tools • Revisions • Support
27. Pricing? Don't Forget These • Research • Meeting • Tools • Revisions • Support
28. Let's Move On To Get Paid
29. Get Paid Always have Contract Even for tiniest project
30. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
31. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
32. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
33. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
34. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
35. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
36. Things to Include in Contract • What You Will Do • What You Will Not Do • Client's Duties and Obligations • Delivery Schedule • Payment Schedule • Copyright/Trademark • Support Plan
37. Get Paid Invoice vs. Receipt Don't forget about withholding tax
38. Let's Move On To Keeping Clients
39. Keep Client Always available for support And charge for it
40. Keep Client Always Welcome Changes And charge for it
41. Keep Client Don't blame them or others for problems Fix them and charge for them instead
42. Keep Client You do the job, but also let them take the wheel sometime
43. Conclusion 1/2 quality client is much much better than 100 average or bad clients. Because, usually, 90% income come from those quality clients and you will end-up support 99 other clients for 10% of income.
44. Thank You Ei Maung ( Fairway Web )