Elastic{ON} 2018 - ¿Está Buscando Un Doctor? Kyruus' Guide to Find a Doctor in Spanish

Transcript

1. - - Nelson Mandela “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
2. Kyruus, Inc. February 28, 2018 Twitter: @i_am_machine ¿Está Buscando Un Doctor? Kyruus' Guide to Finding a Doctor in Spanish Michelle Chen, Senior Software Engineer
3. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE AGENDA KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 3 Problem Statement Our Approach Language Nuances Demo Kyruus Overview
4. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE The Patient Access Paradox KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 4
5. A BETTER MATCH MEANS BETTER CARETM Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Kyruus helps health systems match patients with the right providers.
6. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Problem Statement As a patient who primarily speaks Spanish in the US, I want to find the right doctor. KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 6
7. A BETTER MATCH MEANS BETTER CARETM Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Our Approach
8. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Architecture KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 8
9. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Architecture KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 9 1. Data Translations
10. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Architecture KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 10 2. ES Setup
11. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Architecture KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 11 3. App Changes
12. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE 1. Data Translations KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 12
13. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Considerations 1) Our team members are not experts in Spanish 2) US-only customers 3) Our Find-a-doc pages are integrated into a larger website KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 13
14. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Data Translations KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 14 1) Types of Data Fields: a) Controlled Vocabulary b) Customer Controlled Data 2) Locale - es_us 3) Separate Indices
15. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Data Translations KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 15
16. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE 2. Elasticsearch Setup KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 16
17. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Index Configuration KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 17 One language per document • Support our customer’s separate sites • Separates out our indexes rather than confusing analyzers • Allows us to search using the same fields
18. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Index Configuration KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 18 /customer_es-us/provider { “age_groups”: [“Adultos”], “gender”: “Hembra”, ... } /customer/provider { “age_groups”: [“Adults”], “gender”: “Female”, ... } English Index Spanish Index
19. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Index Configuration: Analyzers KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 19 { "spanish_stemmer": { "tokenizer": "standard", "filter": [ "asciifolding", "lowercase", "spanish_stop", "spanish_snowball" ] } }
20. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE 3. Application Changes KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 20
21. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Application Changes KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 21 1) No API change • Only update the source index 2) Utilize the react-intl
22. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Review Architecture KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 22
23. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Language Nuances KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 23 1) Special Characters 2) Title Casing 3) Considerations for Supporting More Languages
24. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Special Characters KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 24 cardiología vs cardiologia
25. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Title Casing of words KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 25 English: Orthopedic Surgery Spanish: Cirugía ortopédica
26. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Supporting More Languages KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 26 1) Gender 2) Ambiguity of Intent 3) Date and Unit Format
27. A BETTER MATCH MEANS BETTER CARETM Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Demo
28. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Recap KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 28 1) Our Problem 2) Architecture a) Data Structure b) Elasticsearch setup c) Application 3) Language Nuances 4) Demo
29. - - Nelson Mandela “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
30. A BETTER MATCH MEANS BETTER CARETM Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Questions? Visit me at the AMA. chenmichellew @i_am_machine
31. A BETTER MATCH MEANS BETTER CARETM Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Appendix
32. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Screenshot #1 KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 32
33. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Screenshot #2 KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 33
34. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Index Configuration KYRUUS, INC. CONFIDENTIAL. DO NOT DISTRIBUTE 34 Option A: One language per field /customer/provider { “age_groups”: [“Adults”], “age_groups_es_us”: [“Adultos”], “gender”: “Female”, “gender_es_us”: “Hembra”, ... }
35. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Sample Spanish Stopwords http://snowball.tartarus.org/algorithms/spanish/stop.txt
36. Kyruus, Inc. CONFIDENTIAL. DO NOT DISTRIBUTE Art Credit http://chibird.com/credits