24/7/365: Using Chatbots to Meet Students Where They Are

4258b2b4afcd8ba13ff012d11eff8190?s=47 Eric Stoller
November 04, 2019

24/7/365: Using Chatbots to Meet Students Where They Are

Chatbots are in use in practically every industry with front-facing customer service processes. For higher education, in a time when enrollments and institutional fit are everything, chatbots provide essential engagement functionality within admissions and recruitment. This session will feature a tactical roadmap for how you can bring a chatbot to your campus to maximize your enrollment growth to connect and engage with prospective students from a high tech, high touch perspective.

Presented at the 2019 AACRAO Strategic Enrollment Management (SEM) Conference.

More info at: https://geckoengage.com/chat/

4258b2b4afcd8ba13ff012d11eff8190?s=128

Eric Stoller

November 04, 2019
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  1. @EricStoller #SEM19 Using Chatbots to Meet Students Where They Are

    24/7/365
  2. @EricStoller #SEM19

  3. @EricStoller #SEM19 Digital Engagement Landscape

  4. @EricStoller #SEM19

  5. Digital Transformation @EricStoller #SEM19

  6. Industry 4.0 @EricStoller #SEM19

  7. https://www.naceweb.org/career-development/trends-and-predictions/predicting-employment-through-machine-learning/ “A dashboard that uses machine learning to predict student

    career outcomes. Grace uses it to identify students likely to graduate without a job offer—enabling her to intervene early and often.” - @linseyhugo @EricStoller #SEM19
  8. @EricStoller #SEM19

  9. “Who is my academic advisor?” “When is my next class?”

    “What is the status of my financial aid?” @EricStoller #SEM19
  10. The chatbots are here @EricStoller #SEM19

  11. @EricStoller #SEM19

  12. @EricStoller #SEM19

  13. @EricStoller #SEM19

  14. Chatbots ⚡ + Student Engagement @EricStoller #SEM19

  15. @EricStoller #SEM19

  16. @EricStoller #SEM19

  17. @EricStoller #SEM19

  18. @EricStoller #SEM19 Meeting students Where they are 6

  19. @EricStoller #SEM19

  20. Non-Complex, Repetitive Questions @EricStoller #SEM19

  21. @EricStoller #SEM19

  22. @EricStoller #SEM19 Monday -> Friday Chatbot in a week +

  23. @EricStoller #SEM19 At 3:38 PM (Central Daylight Time) on Thursday

    26th Sept, the WIT bot, Murray, went live across the entire witcc.edu website.
  24. @EricStoller #SEM19 Data informs Everything

  25. @EricStoller #SEM19

  26. @EricStoller #SEM19

  27. @EricStoller #SEM19 30 days

  28. @EricStoller #SEM19 One more thing

  29. @EricStoller #SEM19 Drinks Reception ➡ Tonight, 7:30PM SER Steak and

    Spirits 27th floor, Hilton Anatole
  30. @EricStoller #SEM19 eric.stoller@geckoengage.com Thank you

  31. @EricStoller #SEM19 preview.geckoengage.com