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Epic Fail: The Insight Value Chain is Broken
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The Difference Engine
June 15, 2012
Business
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47
Epic Fail: The Insight Value Chain is Broken
From SCAMP2012 in NYC on how & why to be more playful when learning how to design interactions
The Difference Engine
June 15, 2012
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Transcript
#SCAMP2012 EPIC FAIL.
THE TROUBLE WITH CONVENTIONAL WISDOM
IF I’D ASKED PEOPLE WHAT THEY WANTED, THEY WOULD HAVE
TOLD ME ‘FASTER HORSES’. - henry ford
IF THERE IS ANY ONE SECRET OF SUCCESS, IT LIES
IN THE ABILITY TO GET THE OTHER PERSON’S POINT OF VIEW AND SEE THINGS FROM THAT PERSON’S ANGLE AS WELL AS FROM YOUR OWN. - henry ford
IT'S REALLY HARD TO DESIGN PRODUCTS BY FOCUS GROUPS. A
LOT OF TIMES, PEOPLE DON'T KNOW WHAT THEY WANT UNTIL YOU SHOW IT TO THEM. - steve jobs
We want to stand at the intersection of computers and
humanism. - steve jobs
FORGET CONVENTIONAL WISDOM
PEOPLE ARE GREAT.
RESEARCH IS DUMB.
SPECIFICALLY: Target Segments are dumb. Facilities and the mirror are
dumb. Discussion guides are dumb. Transcripts are dumb.
LEARN THROUGH PLAY. JUST LIKE KIDS.
BUT WHY?
1. UNDERSTAND INCENTIVES & MOTIVATION.
COMPETITION.
NEGOTIATION. (OR BLUFFING).
SOLVING PUZZLES.
2. DESIGN BETTER INTERACTIONS.
PRACTICING.
FINDING.
BUILDING.
3. CREATE IMMERSIVE EXPERIENCES.
PRETENDING & TELLING STORIES.
THANKS! @FARRAHBOSTIC