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1. GIGLIO.COM GIGLIO.COM
2. GIGLIO.COM 2 Global Power Every season over five million clients all over the world visit GIGLIO.COM to browse and shop the latest looks and collec4ons from the main Runways. Every day we inspire interna7onal customers with an innova7ve mix of fashion, trend reports and style advice.
3. GIGLIO.COM 3 Timeline The moments which marked our history 1962 Giglio Prêt-à-porter’s Birth 1998 Adobe Flash Award 2017 Awarded by Financial Times FT 1000: Europe's Fastest Growing Companies 2012-2016 Double-Digit Growth YoY Several Projects For Next Biennium 2003 – We Joined ! 1996 Giglio E-commerce’s Birth ‘20 Giglio Company’s Birth
4. GIGLIO.COM 4 Global Audience 17% 38% 45% 34% 14% 52% They Buy Our typical customer is a young professional who in 73% of cases is married or cohabit with his/her partner. 28% of them have kids who at 80% of 7mes are underage. They Buy In the last two seasons clothing’s sales overtook accessories’ sales. " SHOES KIDS WOMEN MEN JEANS SHOES SHOES APPAREL BAGS JEANS The average age of our customer is 33
5. GIGLIO.COM 5 The World Is Our Vision We ship worldwide United States 18% Russia 15% Asia 9% Middle East 7% Europe 39% Geopricing Currently we manage 38 different currencies (the main ones are: EUR, AED, AUD, CAD, CHF, GBP, GPY, HKD, IDR, KRW, KWD, MOP, MYR, NZD, PHP, QAR, RMB, RUB, SAR, SGD, THB, TWD, USD, VND). Japan 3% South America 3% Australia 3% Canada 2% Africa 1%
6. GIGLIO.COM 6 Full Responsive # $ % & Mobile 58% Tablet 8% Laptop 13% Desktop 21%
7. GIGLIO.COM 7 All in-house Five strategic areas runned by internal teams Support A specialized and expert staff supports clients during pre and post sale in seven different languages, with the help of modern technological tools, including a live chat, a Skype channel a n d a s t a n d a r d messaging system. Logis4cs We ship all our orders twice a day, while connec7ng in real 7me with UPS, DHL and Fedex couriers. DHL selected our company for two ground-breaking pilot projects: shipping to Russia and paperless shipments. Indeed we digitally produce customs documents, that we send via the internet along with the AWB. Style A team of young stylists and editors c r e a t e f a s h i o n contents for the website, newsleger, and for all the social and web marke7ng ac7vi7es. Shoo4ng Five shoo7ng studios make about 2500 pictures a day, to realize the online mul7media catalogue, as well as fashion editorials. Tech A team formed by informa7cs engineers daily improves and develops our online plahorm, that is fully in- house made. This allows us to implement any t e c h n o l o g i c a l modifica7on, also at the suppliers’ request. 
8. GIGLIO.COM 8 We speak several languages Languages Our website is translated into seven languages: Italian, French, German, Spanish, Russian, American English and Bri7sh English. Chinese will be available from May 2017, and Arabic is in prepara7on.
9. GIGLIO.COM 9 International Cart Payment systems and International currencies 38 Available currencies A l i p a y 100% Geopricing 19 Payments gateway which account for the habits and needs of the different geographic areas
10. GIGLIO.COM 10 Main UI Kpi 3h €437 97% 38% ℑ ( ℘ © Excellent Support Any request is promtly solved by our customer care within 3 hours. Excellent Experience 97% posi7ve feedback from our customers. Excellent Cart Order average € 437 Excellent Retention 38% customer reten7on
11. GIGLIO.COM 11 Main Analytics Kpi 68% 13 5’:17’’ 58% Average Session Dura4on Organic Search vs Paid Search New Visitors vs Returning Visitors Average Pages per Session
12. GIGLIO.COM Ed è subito caccia ai must-have! Visualizza online U O M O D O N N A B A M B I N O O U T L E T D E S I G N E R S S C O P R I D I P I Ú BORSA › VALENTINO GARAVANI SCARPE › ROGER VIVIER T-SHIRT › VALENTINO SNEAKERS › BOTTEGA VENETA BORSA › FENDI PORTAFOGLI › SALVATORE FERRAGAMO ABITO › BURBERRY SCARPE › SALVATORE FERRAGAMO SCARPE › TOD'S IntelliDEM 3,8 million mail per week 12 About 3,8 million emails are sent every week to more than 1 million users who signed up for our newsleger. In addi7on, we carry on excellent marke7ng ac7vi7es through transac7onal emails: abandoned cart recovery, purchase inten7on, assistance for out-of-stock items, etc...
13. GIGLIO.COM Performance 13 Turnover Orders
14. GIGLIO.COM 14 We are official retailer ...and many others brands
15. GIGLIO.COM 15 Thank You