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Intercom を使ってみた
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Kiminari Homma
May 26, 2016
Business
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Intercom を使ってみた
https://customersupport.connpass.com/event/30114/
での発表資料です。
Kiminari Homma
May 26, 2016
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Transcript
Intercom ΛͬͯΈͨ selfree, llc Kiminari Homma
ࣗݾհ
ຊؒ ߖ @kimihom ϘΫίί ӡӦத http://www.bokukoko.info/ CTO at selfree,llc *
CallConnect ͷςΫϊϩδʔશൠ * ςΫχΧϧαϙʔτ * ͦͷଞԿͰ
ຊͷ༰
ຊͷ༰ 1. Intercom ͷ֓ཁ 2. Intercom ͷαϙʔτػೳ 3. Intercom ΛͬͯΈΑ͏
4. ࢲͷߟ
1. Intercom ͷ֓ཁ
• 2011ۀͷ SF ൃελʔτΞοϓ • ࢿۚௐୡֹ Zendesk ΑΓߴ͍ $ 50,000,000
• 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ • Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ ͕ओཁސ٬
• ࠷ۙΑ͘ݟΔ “ΞϨ” • νϟοταϙʔτͷຒࠐ ΈΜͳͷΠϝʔδ
αϙʔτ͚ͩ͡Όͳ͍ΜͰ͢ɻ
Intercom จࣈʹΑΔɺ ސ٬ͱͷίϛϡχέʔγϣϯ Λࢧԉ͢ΔϓϥοτϑΥʔϜ
ࣗࣾΞϓϦ ࣗࣾ8FC ϚʔέςΟ ϯάΦʔτϝʔ γϣϯ ϔϧϓ σεΫ ސ٬σʔλ ϕʔε ϝʔϧ
νϟοτ ސ٬ اۀ ސ٬ͱͷؔΛҰݩཧͰ͖Δ
ྉۚମܥ
4ͭͷϓϥϯɻ$49 Acquire Engage Learn Support ๚ऀ͚νϟοτ Ϧʔυͷ ࣗಈϝοηʔδૹ৴ ސ٬ϝοηʔδ৴ Email,
ΞϓϦ௨ ϢʔβʔଐੑʹԠͨ͡৴ ຬϑΟʔυόοΫ֫ಘ Email, ΞϓϦϝοηʔδ ෳνϟωϧαϙʔτ ϓϩϑΟʔϧӾཡ
ސ٬ͷʹԠͯ͡՝ۚ 250ਓʙ 50ਓ૿͑Δ͝ͱʹ $1 Ճ ΦϖϨʔλʔ͕Կਓ͍ͯՃ՝ۚͷରʹͳΒͳ͍
ࠓճ Support ϓϥϯʹ ϑΥʔΧεɻ ͔͠͠! Support ϓϥϯ͚ͩͰͪ͜Β ͔Β৽نϝʔϧΛૹ৴Ͱ͖ͳ͍ʂ
Engage Learn Support + + $149 -> $57! Multiple ϓϥϯ
Intercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
2. Intercom ͷαϙʔτػೳ
ඞཁͳॳظઃఆ 1, ࣗࣾͷαʔϏεʹ JavaScript ΛຒΊࠐΉ εΫϦϓτʹϢʔβ໊ͱϝΞυͳͲͷใΛ༩ Ϣʔβʔݻ༗ͳใΛ Intercom ͰѲͰ͖Δ 2,
ϝʔϧసૹઃఆ Ϣʔβʔ -> ࣗࣾϝʔϧ -> Intercom
νϟοτͱϝʔϧͷ”༥߹” ސ٬ ΦϖϨʔλʔ νϟοτ ϝʔϧ × νϟοτ ̋ × ̋
̋ ̋ ̋ × ΦϯϥΠϯ ΦϑϥΠϯ ΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Εɺνϟοτʹө͞ΕΔ! νϟοτ ϝʔϧ
ͦͷଞͷศརͳػೳ • ΞαΠϯͷมߋ • ฦ৴༻ϚΫϩ • ෦ϝϞ • ΞαΠϯϧʔϧ (Standard
ϓϥϯͰՄ)
3. Intercom ΛͬͯΈΑ͏
URL Λهࡌ
4. ࢲͷߟ
Zendesk ͱͷൺֱ Intercom * νϟοτϝΠϯ * ϝʔϧɾνϟοτʹ ݶఆͯ͠Ϧʔυ֫ಘɾ NPSௐࠪɺϚʔέɺα ϙʔτ·ͰΛΧόʔ
Zendesk * νέοτϝΠϯ * αϙʔτʹಛԽɻ FAQ, Web ϑΥʔ Ϝɺిɺϝʔϧɺ SNS ͷνϟωϧ౷߹
ॴײͦͷ1 ฦࣄͷͳ͍νϟοτ΄Ͳڏ͍͠ ͷͳ͍ɻ We'll notify you here and by email
when we reply
ॴײͦͷ2 ΦϖϨʔλʔͷՃ”ແྉ” Λ׆͔͢
ॴײͦͷ3 Intercom ΛαϙʔτͰ͏ͳΒ Multiple products $57 Ͱܾ·Γ
ॴײͦͷ4 ސ٬ใΛফͯ͠અʁ
ॴײͦͷ5 ిαϙʔτͱͷܾผ
ɹFAQ Ϣʔβʔ݁ɻ ɹϝʔϧɾWebϑΥʔϜ 4/4 ςΩετඇಉظɻ ɹνϟοτςΩετͷ؇͍ϦΞϧλΠϜɻ ɹϏσΦ௨ಈըϦΞϧλΠϜɻ ɹిԻϦΞϧλΠϜɻ ɹձ͏࠷ߴͷϦΞϧλΠϜɻ Ͳ͜·ͰΛαϙʔτ͢Δ͔Λஅ͠·͠ΐ͏ɻ
*OUFSDPNϝʔϧɾνϟοτ 4/4 ͷΈͰ͢ɻ
5, ͓·͚ (ൃలత)
Intercom ࿈ܞ • ސ٬ใͷऔΓࠐΈܥ • Stripe, Salesforce, MailChimp • αϙʔτϝοηʔδಉظ
• Facebook Messanger, Zendesk • Πϕϯτ௨ • Slack, HipChat
Intercom API • Ϣʔβʔͷ࡞/औಘ/ߋ৽/আ • Πϕϯτొ • ձͷߘ • Webhook
5/24 ΧελϚʔαΫηεφΠτ (Intercom ฤ) ͷϑΟʔυόοΫ
Good: * νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾URL) * Zendesk Zopim ΑΓγϯϓϧ * αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞ
Bad: * ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ * λΠϓͷ͍ਓͷରԠ * ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹ ϦΞϧλΠϜͳฦ͕ٻΊΒΕΔɻ
εϖγϟϧاը
Thanks.