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Intercom を使ってみた

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Intercom を使ってみた

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Kiminari Homma

May 26, 2016
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  1. ຊؒ ߖ੒ @kimihom ϘΫίί ӡӦத http://www.bokukoko.info/ CTO at selfree,llc *

    CallConnect ͷςΫϊϩδʔશൠ * ςΫχΧϧαϙʔτ * ͦͷଞԿͰ΋
  2. • 2011೥૑ۀͷ SF ൃελʔτΞοϓ • ࢿۚௐୡֹ͸ Zendesk ΑΓߴ͍ $ 50,000,000

    • 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ • Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ ͕ओཁސ٬
  3. 4ͭͷϓϥϯɻ$49 Acquire Engage Learn Support ๚໰ऀ޲͚νϟοτ Ϧʔυͷ௥੻ ࣗಈϝοηʔδૹ৴ ސ٬ϝοηʔδ഑৴ Email,

    ΞϓϦ಺௨஌ ϢʔβʔଐੑʹԠͨ͡഑৴ ຬ଍౓΍ϑΟʔυόοΫ֫ಘ Email, ΞϓϦ಺ϝοηʔδ ෳ਺νϟωϧαϙʔτ ϓϩϑΟʔϧӾཡ
  4. Engage Learn Support + + $149 -> $57! Multiple ϓϥϯ

    Intercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
  5. νϟοτͱϝʔϧͷ”༥߹” ސ٬ ΦϖϨʔλʔ νϟοτ ϝʔϧ × νϟοτ ̋ × ̋

    ̋ ̋ ̋ × ΦϯϥΠϯ ΦϑϥΠϯ ΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Ε͹ɺνϟοτʹ൓ө͞ΕΔ! νϟοτ ϝʔϧ
  6. Zendesk ͱͷൺֱ Intercom * νϟοτϝΠϯ * ϝʔϧɾνϟοτʹ ݶఆͯ͠Ϧʔυ֫ಘɾ NPSௐࠪɺϚʔέɺα ϙʔτ·ͰΛΧόʔ

    Zendesk * νέοτϝΠϯ * αϙʔτʹಛԽɻ FAQ, Web ϑΥʔ Ϝɺి࿩ɺϝʔϧɺ SNS ͷνϟωϧ౷߹
  7. Intercom ࿈ܞ • ސ٬৘ใͷऔΓࠐΈܥ • Stripe, Salesforce, MailChimp • αϙʔτϝοηʔδಉظ

    • Facebook Messanger, Zendesk • Πϕϯτ௨஌ • Slack, HipChat
  8. Good: * νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾΍URL) * Zendesk Zopim ΑΓγϯϓϧ * αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞ

    Bad: * ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ * λΠϓ଎౓ͷ஗͍ਓͷରԠ * ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹ͸ ϦΞϧλΠϜͳฦ౴͕ٻΊΒΕΔɻ