https://customersupport.connpass.com/event/30114/ での発表資料です。
Intercom ΛͬͯΈͨselfree, llcKiminari Homma
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ࣗݾհ
ຊؒ ߖ @kimihomϘΫίί ӡӦதhttp://www.bokukoko.info/CTO at selfree,llc* CallConnect ͷςΫϊϩδʔશൠ* ςΫχΧϧαϙʔτ* ͦͷଞԿͰ
ຊͷ༰
ຊͷ༰1. Intercom ͷ֓ཁ2. Intercom ͷαϙʔτػೳ3. Intercom ΛͬͯΈΑ͏4. ࢲͷߟ
1. Intercom ͷ֓ཁ
• 2011ۀͷ SF ൃελʔτΞοϓ• ࢿۚௐୡֹ Zendesk ΑΓߴ͍ $ 50,000,000• 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ• Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ͕ओཁސ٬
• ࠷ۙΑ͘ݟΔ “ΞϨ”• νϟοταϙʔτͷຒࠐΈΜͳͷΠϝʔδ
αϙʔτ͚ͩ͡Όͳ͍ΜͰ͢ɻ
Intercom จࣈʹΑΔɺސ٬ͱͷίϛϡχέʔγϣϯΛࢧԉ͢ΔϓϥοτϑΥʔϜ
ࣗࣾΞϓϦࣗࣾ8FCϚʔέςΟϯάΦʔτϝʔγϣϯϔϧϓσεΫސ٬σʔλϕʔεϝʔϧνϟοτސ٬ اۀސ٬ͱͷؔΛҰݩཧͰ͖Δ
ྉۚମܥ
4ͭͷϓϥϯɻ$49Acquire EngageLearn Support๚ऀ͚νϟοτϦʔυͷࣗಈϝοηʔδૹ৴ސ٬ϝοηʔδ৴Email, ΞϓϦ௨ϢʔβʔଐੑʹԠͨ͡৴ຬϑΟʔυόοΫ֫ಘEmail, ΞϓϦϝοηʔδෳνϟωϧαϙʔτϓϩϑΟʔϧӾཡ
ސ٬ͷʹԠͯ͡՝ۚ250ਓʙ50ਓ૿͑Δ͝ͱʹ $1 ՃΦϖϨʔλʔ͕Կਓ͍ͯՃ՝ۚͷରʹͳΒͳ͍
ࠓճ Support ϓϥϯʹϑΥʔΧεɻ͔͠͠!Support ϓϥϯ͚ͩͰͪ͜Β͔Β৽نϝʔϧΛૹ৴Ͱ͖ͳ͍ʂ
EngageLearn Support+ +$149 -> $57!Multiple ϓϥϯIntercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
2. Intercom ͷαϙʔτػೳ
ඞཁͳॳظઃఆ1, ࣗࣾͷαʔϏεʹ JavaScript ΛຒΊࠐΉεΫϦϓτʹϢʔβ໊ͱϝΞυͳͲͷใΛ༩Ϣʔβʔݻ༗ͳใΛ Intercom ͰѲͰ͖Δ2, ϝʔϧసૹઃఆϢʔβʔ -> ࣗࣾϝʔϧ -> Intercom
νϟοτͱϝʔϧͷ”༥߹”ސ٬ΦϖϨʔλʔνϟοτϝʔϧ×νϟοτ̋×̋̋̋̋×ΦϯϥΠϯΦϑϥΠϯΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Εɺνϟοτʹө͞ΕΔ!νϟοτϝʔϧ
ͦͷଞͷศརͳػೳ• ΞαΠϯͷมߋ• ฦ৴༻ϚΫϩ• ෦ϝϞ• ΞαΠϯϧʔϧ (Standard ϓϥϯͰՄ)
3. Intercom ΛͬͯΈΑ͏
URL Λهࡌ
4. ࢲͷߟ
Zendesk ͱͷൺֱIntercom* νϟοτϝΠϯ* ϝʔϧɾνϟοτʹݶఆͯ͠Ϧʔυ֫ಘɾNPSௐࠪɺϚʔέɺαϙʔτ·ͰΛΧόʔZendesk* νέοτϝΠϯ* αϙʔτʹಛԽɻFAQ, Web ϑΥʔϜɺిɺϝʔϧɺSNS ͷνϟωϧ౷߹
ॴײͦͷ1ฦࣄͷͳ͍νϟοτ΄Ͳڏ͍͠ͷͳ͍ɻWe'll notify you here and by email when we reply
ॴײͦͷ2ΦϖϨʔλʔͷՃ”ແྉ”Λ׆͔͢
ॴײͦͷ3Intercom ΛαϙʔτͰ͏ͳΒMultiple products $57 Ͱܾ·Γ
ॴײͦͷ4ސ٬ใΛফͯ͠અʁ
ॴײͦͷ5ిαϙʔτͱͷܾผ
ɹFAQ Ϣʔβʔ݁ɻɹϝʔϧɾWebϑΥʔϜ 4/4 ςΩετඇಉظɻɹνϟοτςΩετͷ؇͍ϦΞϧλΠϜɻɹϏσΦ௨ಈըϦΞϧλΠϜɻɹిԻϦΞϧλΠϜɻɹձ͏࠷ߴͷϦΞϧλΠϜɻͲ͜·ͰΛαϙʔτ͢Δ͔Λஅ͠·͠ΐ͏ɻ*OUFSDPNϝʔϧɾνϟοτ 4/4ͷΈͰ͢ɻ
5, ͓·͚ (ൃలత)
Intercom ࿈ܞ• ސ٬ใͷऔΓࠐΈܥ• Stripe, Salesforce, MailChimp• αϙʔτϝοηʔδಉظ• Facebook Messanger, Zendesk• Πϕϯτ௨• Slack, HipChat
Intercom API• Ϣʔβʔͷ࡞/औಘ/ߋ৽/আ• Πϕϯτొ• ձͷߘ• Webhook
5/24 ΧελϚʔαΫηεφΠτ(Intercom ฤ)ͷϑΟʔυόοΫ
Good:* νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾URL)* Zendesk Zopim ΑΓγϯϓϧ* αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞBad:* ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ* λΠϓͷ͍ਓͷରԠ* ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹϦΞϧλΠϜͳฦ͕ٻΊΒΕΔɻ
εϖγϟϧاը
Thanks.