Intercom を使ってみた

https://customersupport.connpass.com/event/30114/
での発表資料です。

Transcript

1. Intercom Λ࢖ͬͯΈͨ selfree, llc Kiminari Homma
2. ࣗݾ঺հ
3. ຊؒ ߖ੒ @kimihom ϘΫίί ӡӦத http://www.bokukoko.info/ CTO at selfree,llc * CallConnect ͷςΫϊϩδʔશൠ * ςΫχΧϧαϙʔτ * ͦͷଞԿͰ΋
4. ຊ೔ͷ಺༰
5. ຊ೔ͷ಺༰ 1. Intercom ͷ֓ཁ 2. Intercom ͷαϙʔτػೳ 3. Intercom Λ࢖ͬͯΈΑ͏ 4. ࢲͷߟ࡯
6. 1. Intercom ͷ֓ཁ
7. • 2011೥૑ۀͷ SF ൃελʔτΞοϓ • ࢿۚௐୡֹ͸ Zendesk ΑΓߴ͍ $ 50,000,000 • 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ • Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ ͕ओཁސ٬
8. • ࠷ۙΑ͘ݟΔ “ΞϨ” • νϟοταϙʔτͷຒࠐ ΈΜͳͷΠϝʔδ
9. αϙʔτ͚ͩ͡Όͳ͍ΜͰ͢ɻ
10. Intercom ͸ จࣈʹΑΔɺ ސ٬ͱͷίϛϡχέʔγϣϯ Λࢧԉ͢ΔϓϥοτϑΥʔϜ
11. ࣗࣾΞϓϦ ࣗࣾ
    8FC ϚʔέςΟ ϯάΦʔτϝʔ γϣϯ ϔϧϓ
    σεΫ ސ٬σʔλ ϕʔε ϝʔϧ νϟοτ ސ٬ اۀ ސ٬ͱͷؔ܎ΛҰݩ؅ཧͰ͖Δ
12. ྉۚମܥ
13. 4ͭͷϓϥϯɻ$49 Acquire Engage Learn Support ๚໰ऀ޲͚νϟοτ Ϧʔυͷ௥੻ ࣗಈϝοηʔδૹ৴ ސ٬ϝοηʔδ഑৴ Email, ΞϓϦ಺௨஌ ϢʔβʔଐੑʹԠͨ͡഑৴ ຬ଍౓΍ϑΟʔυόοΫ֫ಘ Email, ΞϓϦ಺ϝοηʔδ ෳ਺νϟωϧαϙʔτ ϓϩϑΟʔϧӾཡ
14. ސ٬ͷ਺ʹԠͯ͡՝ۚ 250ਓʙ 50ਓ૿͑Δ͝ͱʹ $1 ௥Ճ ΦϖϨʔλʔ͕Կਓ͍ͯ΋௥Ճ՝ۚͷର৅ʹͳΒͳ͍
15. ࠓճ͸ Support ϓϥϯʹ ϑΥʔΧεɻ ͔͠͠! Support ϓϥϯ͚ͩͰ͸ͪ͜Β ͔Β৽نϝʔϧΛૹ৴Ͱ͖ͳ͍ʂ
16. Engage Learn Support + + $149 -> $57! Multiple ϓϥϯ Intercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
17. 2. Intercom ͷαϙʔτػೳ
18. ඞཁͳॳظઃఆ 1, ࣗࣾͷαʔϏεʹ JavaScript ΛຒΊࠐΉ εΫϦϓτ಺ʹϢʔβ໊ͱϝΞυͳͲͷ৘ใΛ෇༩ Ϣʔβʔݻ༗ͳ৘ใΛ Intercom Ͱ೺ѲͰ͖Δ 2, ϝʔϧసૹઃఆ Ϣʔβʔ -> ࣗࣾϝʔϧ -> Intercom
19. νϟοτͱϝʔϧͷ”༥߹” ސ٬ ΦϖϨʔλʔ νϟοτ ϝʔϧ × νϟοτ ̋ × ̋ ̋ ̋ ̋ × ΦϯϥΠϯ ΦϑϥΠϯ ΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Ε͹ɺνϟοτʹ൓ө͞ΕΔ! νϟοτ ϝʔϧ
20. ͦͷଞͷศརͳػೳ • ΞαΠϯͷมߋ • ฦ৴༻ϚΫϩ • ಺෦ϝϞ • ΞαΠϯϧʔϧ (Standard ϓϥϯͰՄ)
21. 3. Intercom Λ࢖ͬͯΈΑ͏
22. URL Λهࡌ
23. 4. ࢲͷߟ࡯
24. Zendesk ͱͷൺֱ Intercom * νϟοτϝΠϯ * ϝʔϧɾνϟοτʹ ݶఆͯ͠Ϧʔυ֫ಘɾ NPSௐࠪɺϚʔέɺα ϙʔτ·ͰΛΧόʔ Zendesk * νέοτϝΠϯ * αϙʔτʹಛԽɻ FAQ, Web ϑΥʔ Ϝɺి࿩ɺϝʔϧɺ SNS ͷνϟωϧ౷߹
25. ॴײͦͷ1 ฦࣄͷͳ͍νϟοτ΄Ͳڏ͍͠΋ ͷ͸ͳ͍ɻ We'll notify you here and by email when we reply
26. ॴײͦͷ2 ΦϖϨʔλʔͷ௥Ճ͸”ແྉ” Λ׆͔͢
27. ॴײͦͷ3 Intercom ΛαϙʔτͰ࢖͏ͳΒ Multiple products $57 Ͱܾ·Γ
28. ॴײͦͷ4 ސ٬৘ใΛফͯ͠અ໿ʁ
29. ॴײͦͷ5 ి࿩αϙʔτͱͷܾผ
30. ɹFAQ ͸Ϣʔβʔ׬݁ɻ ɹϝʔϧɾWebϑΥʔϜ
    4/4͸ ςΩετඇಉظɻ ɹνϟοτ͸ςΩετͷ؇͍ϦΞϧλΠϜɻ ɹϏσΦ௨࿩͸ಈըϦΞϧλΠϜɻ ɹి࿩͸Ի੠ϦΞϧλΠϜɻ ɹ௚઀ձ͏͸࠷ߴͷϦΞϧλΠϜɻ
    Ͳ͜·ͰΛαϙʔτ͢Δ͔Λ൑அ͠·͠ΐ͏ɻ
    *OUFSDPN
    ͸ϝʔϧɾνϟοτ
    4/4
    ͷΈͰ͢ɻ
31. 5, ͓·͚ (ൃలత)
32. Intercom ࿈ܞ • ސ٬৘ใͷऔΓࠐΈܥ • Stripe, Salesforce, MailChimp • αϙʔτϝοηʔδಉظ • Facebook Messanger, Zendesk • Πϕϯτ௨஌ • Slack, HipChat
33. Intercom API • Ϣʔβʔͷ࡞੒/औಘ/ߋ৽/࡟আ • Πϕϯτొ࿥ • ձ࿩ͷ౤ߘ • Webhook
34. 5/24 ΧελϚʔαΫηεφΠτ (Intercom ฤ) ͷϑΟʔυόοΫ
35. Good: * νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾΍URL) * Zendesk Zopim ΑΓγϯϓϧ * αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞ Bad: * ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ * λΠϓ଎౓ͷ஗͍ਓͷରԠ * ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹ͸ ϦΞϧλΠϜͳฦ౴͕ٻΊΒΕΔɻ
36. εϖγϟϧاը
37. Thanks.