Intercom を使ってみた

https://customersupport.connpass.com/event/30114/
での発表資料です。

Transcript

1. Intercom Λ࢖ͬͯΈͨ
   selfree, llc
   Kiminari Homma
   

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2. ࣗݾ঺հ
   

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3. ຊؒ ߖ੒ @kimihom
   ϘΫίί ӡӦத
   http://www.bokukoko.info/
   CTO at selfree,llc
   * CallConnect ͷςΫϊϩδʔશൠ
   * ςΫχΧϧαϙʔτ
   * ͦͷଞԿͰ΋
   

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4. ຊ೔ͷ಺༰
   

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5. ຊ೔ͷ಺༰
   1. Intercom ͷ֓ཁ
   2. Intercom ͷαϙʔτػೳ
   3. Intercom Λ࢖ͬͯΈΑ͏
   4. ࢲͷߟ࡯
   

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6. 1. Intercom ͷ֓ཁ
   

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7. • 2011೥૑ۀͷ SF ൃελʔτΞοϓ
   • ࢿۚௐୡֹ͸ Zendesk ΑΓߴ͍ $ 50,000,000
   • 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ
   • Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ
   ͕ओཁސ٬
   

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8. • ࠷ۙΑ͘ݟΔ “ΞϨ”
   • νϟοταϙʔτͷຒࠐ
   ΈΜͳͷΠϝʔδ
   

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9. αϙʔτ͚ͩ͡Όͳ͍ΜͰ͢ɻ
   

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10. Intercom ͸ จࣈʹΑΔɺ
    ސ٬ͱͷίϛϡχέʔγϣϯ
    Λࢧԉ͢ΔϓϥοτϑΥʔϜ
    

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11. ࣗࣾΞϓϦ
    ࣗࣾ8FC
    ϚʔέςΟ
    ϯάΦʔτϝʔ
    γϣϯ
    ϔϧϓ
    σεΫ
    ސ٬σʔλ
    ϕʔε
    ϝʔϧ
    νϟοτ
    ސ٬ اۀ
    ސ٬ͱͷؔ܎ΛҰݩ؅ཧͰ͖Δ
    

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12. ྉۚମܥ
    

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13. 4ͭͷϓϥϯɻ$49
    Acquire Engage
    Learn Support
    ๚໰ऀ޲͚νϟοτ
    Ϧʔυͷ௥੻
    ࣗಈϝοηʔδૹ৴
    ސ٬ϝοηʔδ഑৴
    Email, ΞϓϦ಺௨஌
    ϢʔβʔଐੑʹԠͨ͡഑৴
    ຬ଍౓΍ϑΟʔυόοΫ֫ಘ
    Email, ΞϓϦ಺ϝοηʔδ
    ෳ਺νϟωϧαϙʔτ
    ϓϩϑΟʔϧӾཡ
    

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14. ސ٬ͷ਺ʹԠͯ͡՝ۚ
    250ਓʙ
    50ਓ૿͑Δ͝ͱʹ $1 ௥Ճ
    ΦϖϨʔλʔ͕Կਓ͍ͯ΋௥Ճ՝ۚͷର৅ʹͳΒͳ͍
    

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15. ࠓճ͸ Support ϓϥϯʹ
    ϑΥʔΧεɻ
    ͔͠͠!
    Support ϓϥϯ͚ͩͰ͸ͪ͜Β
    ͔Β৽نϝʔϧΛૹ৴Ͱ͖ͳ͍ʂ
    

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16. Engage
    Learn Support
    + +
    $149 -> $57!
    Multiple ϓϥϯ
    Intercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
    

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17. 2. Intercom ͷαϙʔτػೳ
    

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18. ඞཁͳॳظઃఆ
    1, ࣗࣾͷαʔϏεʹ JavaScript ΛຒΊࠐΉ
    εΫϦϓτ಺ʹϢʔβ໊ͱϝΞυͳͲͷ৘ใΛ෇༩
    Ϣʔβʔݻ༗ͳ৘ใΛ Intercom Ͱ೺ѲͰ͖Δ
    2, ϝʔϧసૹઃఆ
    Ϣʔβʔ -> ࣗࣾϝʔϧ -> Intercom
    

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19. νϟοτͱϝʔϧͷ”༥߹”
    ސ٬
    ΦϖϨʔλʔ
    νϟοτ
    ϝʔϧ
    ×
    νϟοτ
    ̋
    ×
    ̋
    ̋
    ̋
    ̋
    ×
    ΦϯϥΠϯ
    ΦϑϥΠϯ
    ΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Ε͹ɺνϟοτʹ൓ө͞ΕΔ!
    νϟοτ
    ϝʔϧ
    

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20. ͦͷଞͷศརͳػೳ
    • ΞαΠϯͷมߋ
    • ฦ৴༻ϚΫϩ
    • ಺෦ϝϞ
    • ΞαΠϯϧʔϧ (Standard ϓϥϯͰՄ)
    

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21. 3. Intercom Λ࢖ͬͯΈΑ͏
    

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22. URL Λهࡌ
    

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23. 4. ࢲͷߟ࡯
    

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24. Zendesk ͱͷൺֱ
    Intercom
    * νϟοτϝΠϯ
    * ϝʔϧɾνϟοτʹ
    ݶఆͯ͠Ϧʔυ֫ಘɾ
    NPSௐࠪɺϚʔέɺα
    ϙʔτ·ͰΛΧόʔ
    Zendesk
    * νέοτϝΠϯ
    * αϙʔτʹಛԽɻ
    FAQ, Web ϑΥʔ
    Ϝɺి࿩ɺϝʔϧɺ
    SNS ͷνϟωϧ౷߹
    

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25. ॴײͦͷ1
    ฦࣄͷͳ͍νϟοτ΄Ͳڏ͍͠΋
    ͷ͸ͳ͍ɻ
    We'll notify you here and by email when we reply
    

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26. ॴײͦͷ2
    ΦϖϨʔλʔͷ௥Ճ͸”ແྉ”
    Λ׆͔͢
    

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27. ॴײͦͷ3
    Intercom ΛαϙʔτͰ࢖͏ͳΒ
    Multiple products $57 Ͱܾ·Γ
    

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28. ॴײͦͷ4
    ސ٬৘ใΛফͯ͠અ໿ʁ
    

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29. ॴײͦͷ5
    ి࿩αϙʔτͱͷܾผ
    

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30. ɹFAQ ͸Ϣʔβʔ׬݁ɻ
    ɹϝʔϧɾWebϑΥʔϜ 4/4͸ ςΩετඇಉظɻ
    ɹνϟοτ͸ςΩετͷ؇͍ϦΞϧλΠϜɻ
    ɹϏσΦ௨࿩͸ಈըϦΞϧλΠϜɻ
    ɹి࿩͸Ի੠ϦΞϧλΠϜɻ
    ɹ௚઀ձ͏͸࠷ߴͷϦΞϧλΠϜɻ
    Ͳ͜·ͰΛαϙʔτ͢Δ͔Λ൑அ͠·͠ΐ͏ɻ
    *OUFSDPN͸ϝʔϧɾνϟοτ 4/4
    ͷΈͰ͢ɻ
    

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31. 5, ͓·͚ (ൃలత)
    

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32. Intercom ࿈ܞ
    • ސ٬৘ใͷऔΓࠐΈܥ
    • Stripe, Salesforce, MailChimp
    • αϙʔτϝοηʔδಉظ
    • Facebook Messanger, Zendesk
    • Πϕϯτ௨஌
    • Slack, HipChat
    

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33. Intercom API
    • Ϣʔβʔͷ࡞੒/औಘ/ߋ৽/࡟আ
    • Πϕϯτొ࿥
    • ձ࿩ͷ౤ߘ
    • Webhook
    

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34. 5/24 ΧελϚʔαΫηεφΠτ
    (Intercom ฤ)
    ͷϑΟʔυόοΫ
    

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35. Good:
    * νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾΍URL)
    * Zendesk Zopim ΑΓγϯϓϧ
    * αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞ
    Bad:
    * ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ
    * λΠϓ଎౓ͷ஗͍ਓͷରԠ
    * ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹ͸
    ϦΞϧλΠϜͳฦ౴͕ٻΊΒΕΔɻ
    

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36. εϖγϟϧاը
    

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37. Thanks.
    

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