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Intercom を使ってみた

Intercom を使ってみた

Kiminari Homma

May 26, 2016
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  1. Intercom Λ࢖ͬͯΈͨ selfree, llc Kiminari Homma

  2. ࣗݾ঺հ

  3. ຊؒ ߖ੒ @kimihom ϘΫίί ӡӦத http://www.bokukoko.info/ CTO at selfree,llc *

    CallConnect ͷςΫϊϩδʔશൠ * ςΫχΧϧαϙʔτ * ͦͷଞԿͰ΋
  4. ຊ೔ͷ಺༰

  5. ຊ೔ͷ಺༰ 1. Intercom ͷ֓ཁ 2. Intercom ͷαϙʔτػೳ 3. Intercom Λ࢖ͬͯΈΑ͏

    4. ࢲͷߟ࡯
  6. 1. Intercom ͷ֓ཁ

  7. • 2011೥૑ۀͷ SF ൃελʔτΞοϓ • ࢿۚௐୡֹ͸ Zendesk ΑΓߴ͍ $ 50,000,000

    • 500 Startups, σδλϧΨϨʔδͳͲ͕ग़ࢿ • Invision, Yahoo!, buffer, Hootsuite, Shopify ͳͲ ͕ओཁސ٬
  8. • ࠷ۙΑ͘ݟΔ “ΞϨ” • νϟοταϙʔτͷຒࠐ ΈΜͳͷΠϝʔδ

  9. αϙʔτ͚ͩ͡Όͳ͍ΜͰ͢ɻ

  10. Intercom ͸ จࣈʹΑΔɺ ސ٬ͱͷίϛϡχέʔγϣϯ Λࢧԉ͢ΔϓϥοτϑΥʔϜ

  11. ࣗࣾΞϓϦ ࣗࣾ8FC ϚʔέςΟ ϯάΦʔτϝʔ γϣϯ ϔϧϓ σεΫ ސ٬σʔλ ϕʔε ϝʔϧ

    νϟοτ ސ٬ اۀ ސ٬ͱͷؔ܎ΛҰݩ؅ཧͰ͖Δ
  12. ྉۚମܥ

  13. 4ͭͷϓϥϯɻ$49 Acquire Engage Learn Support ๚໰ऀ޲͚νϟοτ Ϧʔυͷ௥੻ ࣗಈϝοηʔδૹ৴ ސ٬ϝοηʔδ഑৴ Email,

    ΞϓϦ಺௨஌ ϢʔβʔଐੑʹԠͨ͡഑৴ ຬ଍౓΍ϑΟʔυόοΫ֫ಘ Email, ΞϓϦ಺ϝοηʔδ ෳ਺νϟωϧαϙʔτ ϓϩϑΟʔϧӾཡ
  14. ސ٬ͷ਺ʹԠͯ͡՝ۚ 250ਓʙ 50ਓ૿͑Δ͝ͱʹ $1 ௥Ճ ΦϖϨʔλʔ͕Կਓ͍ͯ΋௥Ճ՝ۚͷର৅ʹͳΒͳ͍

  15. ࠓճ͸ Support ϓϥϯʹ ϑΥʔΧεɻ ͔͠͠! Support ϓϥϯ͚ͩͰ͸ͪ͜Β ͔Β৽نϝʔϧΛૹ৴Ͱ͖ͳ͍ʂ

  16. Engage Learn Support + + $149 -> $57! Multiple ϓϥϯ

    Intercom Ͱ߈ΊͷαϙʔτΛ࣮ݱ͍ͨ͠ͳΒɺϚετɻ
  17. 2. Intercom ͷαϙʔτػೳ

  18. ඞཁͳॳظઃఆ 1, ࣗࣾͷαʔϏεʹ JavaScript ΛຒΊࠐΉ εΫϦϓτ಺ʹϢʔβ໊ͱϝΞυͳͲͷ৘ใΛ෇༩ Ϣʔβʔݻ༗ͳ৘ใΛ Intercom Ͱ೺ѲͰ͖Δ 2,

    ϝʔϧసૹઃఆ Ϣʔβʔ -> ࣗࣾϝʔϧ -> Intercom
  19. νϟοτͱϝʔϧͷ”༥߹” ސ٬ ΦϖϨʔλʔ νϟοτ ϝʔϧ × νϟοτ ̋ × ̋

    ̋ ̋ ̋ × ΦϯϥΠϯ ΦϑϥΠϯ ΦϑϥΠϯ࣌ʹಧ͍ͨϝʔϧʹฦ৴͢Ε͹ɺνϟοτʹ൓ө͞ΕΔ! νϟοτ ϝʔϧ
  20. ͦͷଞͷศརͳػೳ • ΞαΠϯͷมߋ • ฦ৴༻ϚΫϩ • ಺෦ϝϞ • ΞαΠϯϧʔϧ (Standard

    ϓϥϯͰՄ)
  21. 3. Intercom Λ࢖ͬͯΈΑ͏

  22. URL Λهࡌ

  23. 4. ࢲͷߟ࡯

  24. Zendesk ͱͷൺֱ Intercom * νϟοτϝΠϯ * ϝʔϧɾνϟοτʹ ݶఆͯ͠Ϧʔυ֫ಘɾ NPSௐࠪɺϚʔέɺα ϙʔτ·ͰΛΧόʔ

    Zendesk * νέοτϝΠϯ * αϙʔτʹಛԽɻ FAQ, Web ϑΥʔ Ϝɺి࿩ɺϝʔϧɺ SNS ͷνϟωϧ౷߹
  25. ॴײͦͷ1 ฦࣄͷͳ͍νϟοτ΄Ͳڏ͍͠΋ ͷ͸ͳ͍ɻ We'll notify you here and by email

    when we reply
  26. ॴײͦͷ2 ΦϖϨʔλʔͷ௥Ճ͸”ແྉ” Λ׆͔͢

  27. ॴײͦͷ3 Intercom ΛαϙʔτͰ࢖͏ͳΒ Multiple products $57 Ͱܾ·Γ

  28. ॴײͦͷ4 ސ٬৘ใΛফͯ͠અ໿ʁ

  29. ॴײͦͷ5 ి࿩αϙʔτͱͷܾผ

  30. ɹFAQ ͸Ϣʔβʔ׬݁ɻ ɹϝʔϧɾWebϑΥʔϜ 4/4͸ ςΩετඇಉظɻ ɹνϟοτ͸ςΩετͷ؇͍ϦΞϧλΠϜɻ ɹϏσΦ௨࿩͸ಈըϦΞϧλΠϜɻ ɹి࿩͸Ի੠ϦΞϧλΠϜɻ ɹ௚઀ձ͏͸࠷ߴͷϦΞϧλΠϜɻ Ͳ͜·ͰΛαϙʔτ͢Δ͔Λ൑அ͠·͠ΐ͏ɻ

    *OUFSDPN͸ϝʔϧɾνϟοτ  4/4 ͷΈͰ͢ɻ
  31. 5, ͓·͚ (ൃలత)

  32. Intercom ࿈ܞ • ސ٬৘ใͷऔΓࠐΈܥ • Stripe, Salesforce, MailChimp • αϙʔτϝοηʔδಉظ

    • Facebook Messanger, Zendesk • Πϕϯτ௨஌ • Slack, HipChat
  33. Intercom API • Ϣʔβʔͷ࡞੒/औಘ/ߋ৽/࡟আ • Πϕϯτొ࿥ • ձ࿩ͷ౤ߘ • Webhook

  34. 5/24 ΧελϚʔαΫηεφΠτ (Intercom ฤ) ͷϑΟʔυόοΫ

  35. Good: * νϟοτ͡Όͳ͍ͱͰ͖ͳ͍ରԠ (GIFը૾΍URL) * Zendesk Zopim ΑΓγϯϓϧ * αϙʔτͱҰׅϝʔϧૹ৴ͷ࿈ܞ

    Bad: * ԿͷνϟοταʔϏεͰ͔͢ʁͱฉ͔ΕΔ * λΠϓ଎౓ͷ஗͍ਓͷରԠ * ૬ख͕͍ͭฦ৴͢Δͷ͔ɺΘ͔Γਏ͍ɻͦͷׂʹ͸ ϦΞϧλΠϜͳฦ౴͕ٻΊΒΕΔɻ
  36. εϖγϟϧاը

  37. Thanks.