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オムニチャネルを Intercom で。

Kiminari Homma
September 14, 2018

オムニチャネルを Intercom で。

Intercom 日本ユーザーコミュニティ キックオフ での資料です。

https://intercom.connpass.com/event/98821/

Kiminari Homma

September 14, 2018
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  1. !LJNJIPN
    ΦϜχνϟωϧΛͰɻ

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  2. ຊؒ ߖ੒ @kimihom
    CTO, selfree LLC
    CallConnect (ϒϥ΢βి࿩γεςϜ)
    ΧελϚʔαϙʔτ/ΧελϚʔαΫηε
    ؔ࿈ͷΦ΢ϯυϝσΟΞ

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  3. αʔϏε঺հ

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  4. ϒϥ΢βి࿩γεςϜ

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  5. Կͷؔ܎͕͋Δͷʁ

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  6. ΦϜχνϟωϧΛ࣮ݱͰ͖·͢ɻ
    9
    ࠃ಺4BB4Ͱ਺গͳ͍ ͓ͦΒ͘།Ұ
    ͷ
    *OUFSDPN࿈ܞύʔτφʔ

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  7. ΦϜχνϟωϧͱ͸
    wސ٬ͱͷ΍ΓͱΓͰ࢖ΘΕΔνϟωϧ

    ϝʔϧνϟοτి࿩ର໘ϏσΦFUDʜ
    wνϟωϧ͕มΘͬͯ΋ɺ࿈ଓͨ͠ձ࿩ͱͯ͠ܨ͛ΒΕΔ

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  8. (ྫ) Intercom ͷνϟοτʹͯ
    ސ٬ຬ଍౓ɺαϙʔτରԠ࣌ؒʹӨڹେ
    ઌ΄Ͳޚࣾͷ"͞Μͱి࿩ͨ͠ͷͰ͕͢
    ͢Έ·ͤΜɺͲͷΑ͏ͳ͝༻݅Ͱ͠ΐ͏͔ʁ
    ྉۚʹؔͯ͠Ͱ͢Ͷɻͦͷޙɺ͍͔͕Ͱ͠ΐ͏͔ʁ
    ސ٬
    ฐࣾB
    ฐࣾB


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  9. *OUFSDPNͰి࿩൪߸Λอଘ
    *OUFSDPN͸ి࿩൪߸΋อଘͰ͖Δ
    ͔͠͠ɺ*OUFSDPNͰి࿩ͷडൃ৴ͷػೳ͸ఏڙ͍ͯ͠ͳ͍
    ి࿩ͷ΍ΓͱΓ΋*OUFSDPNʹอଘ͍ͨ͠ɾɾɾʂ

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  10. *OUFSDPNͷి࿩൪߸͋Γސ٬Λzಉظz

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  11. *OUFSDPNʹ௨࿩ཤྺΛू໿

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  12. ண৴࣌ʹ*OUFSDPNΛࢀর
    *OUFSDPNͷ֘౰ϖʔδ΁

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  13. طʹࣾ΄Ͳ͕
    $BMM$POOFDUͱ*OUFSDPNΛ࿈ܞͯ͠
    ΦϜχνϟωϧαϙʔτΛ࣮ݱ͍ͯ͠·͢ɻ
    ॳΊͯ*OUFSDPNʹ͍ͭͯਂ͘ޠΕΔ
    ػձΛ௖͍ͯ͋Γ͕ͱ͏͟͝·͢ʂ

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  14. ͓ΘΓʹ
    wνϟοτϝʔϧి࿩ͷར఺ɾܽ఺Λߟ͑ͯΈ͍ͯͩ͘͞ɻ
    w*OUFSDPNͰΦϜχνϟωϧΛ࣮ݱ͢Δ͜ͱͰɺ֤νϟωϧͷ
    ར఺Λ׆༻Ͱ͖·͢ɻ
    wࠓޙ΋*OUFSDPNϢʔβʔʹศརͳ৘ใ 4VQQPSU5JNFT
    ΍

    ػೳ $BMM$POOFDU
    Λఏڙ͠·͢ʂ

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