Managing clients and projects // NEDev November 2014

Transcript

1. Managing clients and projects Iain McPherson // Big Bite Creative @IainMcPherson
2. Mr I need it yesterday “By the way, can you do that by tomorrow?”
3. Mrs know it all “Could you just move that 2mm up and drop the font size by 2 points?”
4. Miss I’ll know it when I see it “That’s not what I want, but I don’t know why”
5. Mr multiple decision maker “That’s awesome, I will take it to my boss for approval”
6. Mr cheap client “Can you do that tomorrow for £50?”
7. 01. From my limited experience ...it will only take you 5 minutes ...can you just move that up 2 pixels ...I’m using Internet Explorer
8. 02. Don’t take it personally
9. 03. Pin down the outcome Treating the symptoms not the disease
10. 04. Know what you’re doing What is the problem What are the deliverables How do I know when I am finished
11. 05. Time everything
12. 06. It’s OK to say no
13. 07. Know your worth
14. 08. Pick your battles
15. 09. It’s OK to fire a client
16. Thanks :) @IainMcPherson