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How to Slay the Customer Support Beast

Ian Landsman
April 14, 2014

How to Slay the Customer Support Beast

The importance of customer support as the original Growth Hack and tactics to how to support your customers better.

Ian Landsman

April 14, 2014
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Transcript

  1. Help Site Content • Detailed info on initial setup •

    in depth on settings • advice/best practices
  2. help site tips • Don’t require registration • Don’t expose

    internal metadata • organize content for customers
  3. Replying: outro If you have any other questions, just let

    me know and I’ll be happy to help. And have an awesome Monday! -Chase http://supportops.co
  4. Feedback • your team keeps you in the loop •

    problems *AND* SUCCESSES • use chat, support tools
  5. SURVEYS? • PERIODIC ARE EFFECTIVE • SURVEY’S IN EACH SUPPORT

    EMAIL? • follow up survey a few days later? • We all hate these right?