The Path to Business Agility - Gatineau Ottawa Agile Tour 2018

The Path to Business Agility: Focus on Idle Work, Not Idle People. Delivered at the Gatineau Ottawa Agile Tour 2018 by James Steele and Travis Birch.

Topics:
- Kanban
- Kanban Maturity Model KMM
- Kanban Practices
- Kanban Change Management Principles
- Kanban Service Delivery Principles
- Fit For Purpose Framework F4P
- Flow Efficiency
- Management and Leadership

Transcript

1. The Path to Business Agility Focus on idle work, not idle people! A conversation with James Steele & Travis Birch
2. @jamesdsteele @xroadstree James Steele james.steele@berteig.com https://www.linkedin.com/in/jamessteele/ @jamesdsteele Travis Birch travis.birch@berteig.com https://www.linkedin.com/in/travisbirch/ @xroadstree
3. The Road to Business Agility • Challenges with Team Level Agility • Understanding Flow Efficiency • Defining Business Agility • 3 Metrics • Customer Focus via F4P • Achieving Business Agility • Kanban (Principles & Practices) • Kanban Maturity Model (KMM) @jamesdsteele @xroadstree
4. @jamesdsteele @xroadstree Our Story
5. Common Challenges [ Maybe you can relate? ] @jamesdsteele @xroadstree
6. Defined Solutions @jamesdsteele @xroadstree Approach to change: Revolutionary vs Evolutionary
7. Identity Wins @jamesdsteele @xroadstree
8. Cross-Functional Teams are a Fantasy! @jamesdsteele @xroadstree
9. You’re not doing [insert framework] properly! If only……. @jamesdsteele @xroadstree
10. Despite the challenges there were several benefits! • Relief from overburdening • Transparency / Shared understanding • Collaboration within teams • Implement Feedback Loops • Agility Community – tribal membership @jamesdsteele @xroadstree
11. @jamesdsteele @xroadstree But… Does improved business agility require wholesale change? What if there was another way?
12. Why We Need More Than Just Team Focus [ What’s wrong with team level focus? ] @jamesdsteele @xroadstree
13. Work Time Wait Time Flow Efficiency Flow Efficiency % = Work Time / (Work Time + Wait Time) * 100 @jamesdsteele @xroadstree
14. Flow Efficiency % Any Guesses? @jamesdsteele @xroadstree
15. 4% to 8% is common! 40% would be awesome! @jamesdsteele @xroadstree
16. Things That Won’t Help 1. Working harder 2. Working faster 3. Hiring more people 4. Providing More training 5. Doing More Work (that much) @jamesdsteele @xroadstree
17. Estimates are Doomed! We’re estimating effort! @jamesdsteele @xroadstree
18. Size Doesn’t Matter (that much) @jamesdsteele @xroadstree
19. “When a measure becomes a target, it ceases to be a good measure.” Goodhart’s Law @jamesdsteele @xroadstree
20. “System is not a sum of the behavior of its parts, it’s the product of their interactions.” Russell Ackoff https://www.youtube.com/watch?v=OqEeIG8aPPk Systems Thinking – Russell Ackoff @jamesdsteele @xroadstree
21. Klaus Leopold LeanKanban Central Europe https://goo.gl/njqAD4 @jamesdsteele @xroadstree
22. “Manage and measure work! Not people.” “Improving flow of customer recognizable value improves business agility.” @jamesdsteele @xroadstree
23. What is Business Agility [ What’s the point?! ] @jamesdsteele @xroadstree
24. www.fitterforpurpose.com Develop F4P Services with Customer Focus! @jamesdsteele @xroadstree
25. Fernando Cuenca “How Agile are we?” https://goo.gl/qmn5MC @jamesdsteele @xroadstree 1) Replenishment Frequency 2) Lead Time & Time-to- Market 3) Release Frequency 3 Agility Metrics
26. How Organizations Mature Towards Business Agility [ What we did about it! ] @jamesdsteele @xroadstree
27. @jamesdsteele @xroadstree 1) Understand & Focus on Customer Needs and Expectations 2) Manage the Work, Let People Self-Organize 3) Evolve Policies to Improve Fitness 3 Service Delivery Principles
28. 1) Visualize 2) Limit Work-in-Progress 3) Manage Flow 4) Make Policies Explicit 5) Implement Feedback Loops 6) Improve Collaboratively, Evolve Experimentally 6 Practices @jamesdsteele @xroadstree
29. 1) Start where you are now 2) Agree to pursue evolutionary change 3) Encourage acts of leadership at all levels @jamesdsteele @xroadstree 3 Change Principles
30. @jamesdsteele @xroadstree
31. What is the path to Business Agilty? • Start where you are now! • View your organization as an ecosystem of interdependent services. • Manage dependencies between services/teams. • Manage and measure work, not people. • Focus on idle work, not idle people. • Develop Fit-for-Purpose services with customer focus. • Develop maturity in an evolutionary way. @jamesdsteele @xroadstree
32. Thank you! @jamesdsteele @xroadstree
33. @jamesdsteele @xroadstree James Steele james.steele@berteig.com https://www.linkedin.com/in/jamessteele/ @jamesdsteele Travis Birch travis.birch@berteig.com https://www.linkedin.com/in/travisbirch/ @xroadstree