to Request or Fulfill 2: User clicks link and message form pops up 3: Message form is auto filled with subject of item being requested/fulfilled 4: User edits message in message form and begins a transaction we use these transactions to route messages between users while ensuring that we keep their information safe from prying eyes. this will serve as a feedback mechanism to know what we can improve to better serve our users i.e. many people responding to one specific post, new categories of items that should be added, more security for medical items posted, etc. finally, transactional/messaging data can give us more data for visualization and statistics for humanitarians