Everything Is NOT Awesome

Deconstructing and preventing project crap from hitting the fan.

Transcript

1. @jpetersen WordCamp Tampa 2014 #WCTPA Everything Is NOT Awesome deconstructing and preventing
 project crap from hitting the fan Jesse Petersen 1
2. @jpetersen WordCamp Tampa 2014 #WCTPA The 411 on this guy 2 WordPress addict Husband Foster dad Craft beer snob LEGOs are fun Budgeting Mac fanboy
3. @jpetersen WordCamp Tampa 2014 #WCTPA EXPECTATIONS 3
4. @jpetersen WordCamp Tampa 2014 #WCTPA INTEGRITY 4
5. @jpetersen WordCamp Tampa 2014 #WCTPA COMMUNICATION 5
6. @jpetersen WordCamp Tampa 2014 #WCTPA I’VE FAILED 6
7. @jpetersen WordCamp Tampa 2014 #WCTPA endless revisions refunds redos threats - BBB, legal payment issues 7
8. @jpetersen WordCamp Tampa 2014 #WCTPA THE GOLDEN RULE 8
9. @jpetersen WordCamp Tampa 2014 #WCTPA USE A CONTRACT 9
10. @jpetersen WordCamp Tampa 2014 #WCTPA update it with lessons learned 10
11. @jpetersen WordCamp Tampa 2014 #WCTPA PICK CLIENTS BETTER 11
12. @jpetersen WordCamp Tampa 2014 #WCTPA use a sales funnel to qualify contacts 12
13. @jpetersen WordCamp Tampa 2014 #WCTPA … AND THEN 13
14. @jpetersen WordCamp Tampa 2014 #WCTPA 14
15. @jpetersen WordCamp Tampa 2014 #WCTPA HAVE A PLAN 15
16. @jpetersen WordCamp Tampa 2014 #WCTPA operate as if every project could go south … and expect it won’t because you’re pro 16
17. @jpetersen WordCamp Tampa 2014 #WCTPA CHOOSE YOUR BATTLES 17
18. @jpetersen WordCamp Tampa 2014 #WCTPA you have project rules so you can break them … to “harm” you and benefit the client 18
19. @jpetersen WordCamp Tampa 2014 #WCTPA if expectations aren't spelled out, their vision of the things when it goes bad is overwhelming 19
20. @jpetersen WordCamp Tampa 2014 #WCTPA FIGURE OUT THE FAIL 20
21. @jpetersen WordCamp Tampa 2014 #WCTPA pinpoint where you think things went sour communicate that - dialog to agreement (even to agree to disagree) 21
22. @jpetersen WordCamp Tampa 2014 #WCTPA TERMINATE AMICABLY 22
23. @jpetersen WordCamp Tampa 2014 #WCTPA relationships rule our businesses 23
24. @jpetersen WordCamp Tampa 2014 #WCTPA people talk - reputations are formed 24
25. @jpetersen WordCamp Tampa 2014 #WCTPA DON’T FEEL LIKE
 A FAILURE 25
26. @jpetersen WordCamp Tampa 2014 #WCTPA failure is a teaching tool, not a label adversity strengthens you 26
27. @jpetersen WordCamp Tampa 2014 #WCTPA Thanks! Jesse Petersen @jpetersen I have no affiliation with The LEGO Group. Just a fan. All rights belong to The LEGO Group. Images used are fan art. 27