MongoDB Digital Transformation summit

A joint talk with @binaryberry about digital transformation. Main themes were that for leaders/managers it's vital to learn that the unit of delivery is the team, and that you need a vision and acceptance of change

Transcript

1. James Stewart Director of Architecture
 Government Digital Service
 @jystewart
2. Tatiana Soukiassian Junior Developer
 Government Digital Service
 @binaryberry
3. We’re from the Government Digital Service GDS @binaryberry
4. We started by building GOV.UK GDS @binaryberry
5. The best place to find government services and information GDS @binaryberry
6. Including things like… GDS @binaryberry
7. GDS www.gov.uk/bank-holidays
8. GDS www.gov.uk/foreign-travel-advice/egypt
9. GDS www.gov.uk/calculate-your-maternity-pay
10. 12 million visitors every week GDS @binaryberry
11. 12 million visitors every week Home to over 300 departments and organisations GDS @binaryberry
12. 12 million visitors every week Home to over 300 departments and organisations Saving more than £62 million a year GDS @binaryberry
13. We’ve also been transforming government services… GDS @jystewart
14. GDS 25 of government’s biggest services redesigned to meet the needs of users @jystewart
15. Services like... GDS @jystewart
16. GDS @jystewart
17. Carer’s Allowance 160,000 claims | 89% user satisfaction Removed 49% of the questions from the application process. Average application time went from 45 mn to 20 mn GDS LIVE @jystewart
18. GDS @jystewart
19. Lasting power of attorney 89% user satisfaction Run by new MOJ digital services team First service to meet Digital by Default Service Standard GDS LIVE @jystewart
20. To do that we’re working with digital teams in departments all over the country... GDS @jystewart
21. In Swansea DVLA are creating new motoring services GDS @binaryberry
22. In Newcastle and London HMRC are using exemplars to transform their architecture GDS @jystewart
23. MOJ are about to start transforming courts GDS @jystewart
24. We’ve made sure everyone can get the data they need to improve services too... GDS @binaryberry
25. GDS www.gov.uk/performance
26. And we’re building a common way to sign in to services too GDS @jystewart
27. How are we doing all this? GDS @jystewart
28. We take the same approach to everything we work on... GDS @binaryberry
29. Open GDS @binaryberry
30. Open Agile GDS @binaryberry
31. Open Agile Multidisciplinary teams GDS @binaryberry
32. Relentlessly focused on user needs GDS @binaryberry
33. You can’t fix that stuff in isolation... GDS @binaryberry
34. We’re also fixing government’s approach to technology GDS @jystewart
35. New controls, advice and guidance all mean technology meets the needs of civil servants GDS @jystewart
36. We’ve changed how government buys technology and digital services too, making the supply chain much more diverse GDS @jystewart
37. Government’s supplier base used to be here... GDS @jystewart
38. Now it’s here... GDS @jystewart
39. And we’re making sure civil servants have the skills and capabilities they need to do their jobs @jystewart
40. The unit of delivery is the team GDS @binaryberry
41. Align around user needs GDS @binaryberry
42. Teams need to see people using what they built GDS @binaryberry
43. GDS Registering to vote: how a multidisciplinary team made it possible @binaryberry
44. GDS @binaryberry
45. Register to vote 45 million users Individual electoral registration – fundamental change to democracy Connects to all local authorities GDS LIVE @binaryberry
46. Overcoming “Lawyer says no” by showing them the service directly and involving them GDS @binaryberry
47. Do the hard work to make it simple. GDS @binaryberry
48. Test and learn quickly GDS @binaryberry
49. @binaryberry - GOV.UK
50. GDS OLD DESIGN NEW DESIGN Tested on 8 pages of GOV.UK Each design was presented to half the users More than 3 times the quantity of feedback @binaryberry
51. We started using MongoDB by letting the teams experiment GDS @jystewart
52. Change course as necessary GDS @binaryberry
53. It can be hard for leadership GDS @binaryberry
54. GDS @jystewart There are many aspects to making transformation scalable
55. GDS Good data management and great technology platforms are vital @jystewart
56. Transformation’s not worth doing for its own sake
57. GDS @jystewart
58. GDS Transformation done right will change every aspect of your operation @jystewart
59. GDS @jystewart https://designnotes.blog.gov.uk/2015/06/22/good-services-are-verbs-2/
60. GDS @jystewart We need to do the hard work to make it simple
61. GDS @jystewart We need leadership and courage to challenge how our organisations work
62. GDS @jystewart But it’s all so that we can really meet real users’ needs
63. GDS @jystewart
64. Thanks! James Stewart
 @jystewart Tatiana Soukiassian @binaryberry