Nominet Internet Policy Forum

A contribution to the Nominet Internet Policy Forum, covering the GDS story, how our approach is developing, and touching in the narrative on how that plays into political engagement.

Transcript

1. James Stewart
 Director of Technical Architecture
 Government Digital Service
 @jystewart
2. I’m from the Government Digital Service GDS
3. We’re a team at the heart of government building digital public services GDS
4. Our job is to transform government... GDS
5. Making services so good that people prefer to use them GDS
6. And re-engaging people by stopping the drip, drip, drip of service failure GDS
7. We started by building GOV.UK GDS
8. The best place to find government services and information GDS
9. 12 million visitors every week
   GDS
10. 12 million visitors every week
    Home to over 300 departments and organisations
    GDS
11. 12 million visitors every week
    Home to over 300 departments and organisations
    Saving more than £62 million a year GDS
12. Home Discovery 0 User needs are researched and identified Learn more about the discovery phase Alpha 1 A core service is built to meet the main user needs Learn more about the alpha phase Beta 15 The service is improved, then tested in public Learn more about the beta phase Live 9 The service is public and works well. It’ll be continually improved to meet user needs Learn more about the live phase Digital services so good people prefer to use them The Government Digital Strategy and departmental digital strategies commit us to the redesigning and rebuilding of 25 significant ‘exemplar’ services. We’re going to make them simpler, clearer and faster to use. All these are to meet the Digital By Default Service Standard that was introduced in April 2014 and be accessible to the public by March 2015. This dashboard shows you which transactions are in the programme, what progress is being made, and the estimated scale of the digital service. You can read more about the transformation programme on our blog. This month’s highlights Make a claim to an employment tribunal successfully passed its live Digital by Default Service Standard assessment Visas has successfully passed its live Digital by Default Service Standard assessment Next month Find an apprenticeship will have its live Digital by Default Service Standard assessment PAYE will have its live Digital by Default Service Standard assessment Claim PIP will have an alpha Digital by Default Service Standard assessment before beta development can begin Agent online self service will have its public beta Digital by Default Service Standard assessment Digital Transformation Government is building digital services that are simpler, clearer and faster to use. We’re starting with these 25 services. You can follow our progress on this page. A quick look at Carer’s Allowance, which went live in November 2014: GOV.UK GDS 25 of government’s biggest services redesigned to meet the needs of users
13. Services like... GDS
14. Get help Read the guide Helpline 0345 608 4321 Mon to Thurs: 8:30am - 5pm Friday: 8:30am - 4:30pm Closed public holidays. Calls answered within 5 minutes. Call charges GOV.UK Carer's Allowance BETA Can you get Carer's Allowance? Personal Independence Payment (PIP) daily living component. Disability Living Allowance (DLA) - middle or highest care rate. Attendance Allowance (AA). Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension. Armed Forces Independence Payment (AFIP). Does the person you care for get one of these benefits? Yes No Next GDS
15. Carer’s Allowance
    60,000 claims
    Building DWP digital capability in Preston
    89% user satisfaction GDS BETA
16. Home Citizenship and living in the UK Voting GOV.UK Register to vote The electoral register Voting in the UK More Voting Search Use this service to register to vote - or to update your name, address or other details on the electoral register. You need to be on the electoral register (sometimes called the ‘electoral roll’) to vote in elections and referendums. Registering takes around 5 minutes. You’ll need your: National Insurance number (if you have one) passport (if you’ve moved abroad) Before you start You can also register by post. You can’t register to vote if you’re in the UK illegally. Start now GDS
17. Register to vote
    45 million users
    Individual electoral registration – fundamental change to democracy
    Connects to all local authorities GDS LIVE
18. GOV.UK Service Make a lasting power of attorney This tool will help you to create a lasting power of attorney (LPA) that can be registered in England and Wales. It will also support you in signing and applying to register an LPA with the Office of the Public Guardian (OPG). Remember, an LPA must be registered before it can be used. Follow the steps below, or sign in. Create an LPA Use this digital tool to fill in the LPA form. When it’s complete you can print an LPA document. Create an LPA now GDS
19. Lasting power of attorney
    89% user satisfaction
    Run by new MOJ digital services team
    First service to meet Digital by Default Service Standard GDS LIVE
20. To do that we’re working with digital teams in departments all over the country... GDS
21. In Swansea DVLA are creating new motoring services GDS
22. In Newcastle and London HMRC are using exemplars to transform their architecture GDS
23. MOJ are about to start transforming courts GDS
24. We’ve made sure everyone can get the data they need to improve services too... GDS
25. Service dashboards Get a dashboard About Prototypes Blog Performance Performance Activity on GOV.UK Performance Activity on GOV.UK: web traffic Web traffic on our site, based on data from Google Analytics. GOV.UK BETA 17343 users online now Live service usage Number of users currently on GOV.UK Users over past 24 hours 0 40k 0 40k Site traffic Unique visitors to GOV.UK 27 Oct to 2 Nov 2014 12m GDS www.gov.uk/performance
26. And we’re building a common way to sign in to services too GDS
27. How are we doing all this? GDS
28. We take the same approach to everything we work on... GDS
29. Open
    GDS
30. Open
    Agile
    GDS
31. Open
    Agile
    Multidisciplinary teams GDS
32. Relentlessly focused
    on user needs GDS
33. You can’t fix that stuff in isolation... GDS
34. We’re also fixing government’s approach to technology GDS
35. New controls, advice and guidance all mean technology meets the needs of civil servants GDS
36. We’ve changed how government buys technology and digital services too, making the supply chain much more diverse GDS
37. Government’s supplier base used to be here... GDS
38. Now it’s here... GDS
39. And we’re making sure civil servants have the skills and capabilities they need to do their jobs GDS
40. Sorry if you’ve heard all of that before. GDS
41. The lessons we’ve learned aren’t new GDS
42. GDS Digital services on the web are better for users
43. Very few of our challenges are unique to us GDS
44. Applying that webby approach lets us keep making improvements GDS
45. Get help Read the guide Helpline 0345 608 4321 Mon to Thurs: 8:30am - 5pm Friday: 8:30am - 4:30pm Closed public holidays. Calls answered within 5 minutes. Call charges GOV.UK Carer's Allowance BETA Can you get Carer's Allowance? Personal Independence Payment (PIP) daily living component. Disability Living Allowance (DLA) - middle or highest care rate. Attendance Allowance (AA). Constant Attendance Allowance (CAA) at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension. Armed Forces Independence Payment (AFIP). Does the person you care for get one of these benefits? Yes No Next GDS
46. Service design can be deeper and wider GDS
47. GDS The thing I need to do Convert a barn The thing I think government cares about Move bats The thing government needs me to do Wildlife Licence
48. “13. We will abolish the annual tax return Millions of individuals will have the information HMRC needs automatically uploaded into new digital tax accounts. Businesses will feel like they are paying a simple, single business tax – and again, for most, the information needed will be automatically received.” https://www.gov.uk/government/news/budget-2015-some-of-the-things-weve-announced GDS
49. In order to get there you need the right infrastructure GDS
50. In order to get there you need the right infrastructure Data that is managed, accessible and secure GDS
51. In order to get there you need the right infrastructure Data that is managed, accessible and secure Common components that let you focus on your core service GDS
52. GDS We’ve started on that journey with identity
53. Identity can seem like the eternal challenge of the web GDS
54. Identity can seem like the eternal challenge of the web If you get it right it lets you unlock so much more… GDS
55. Now we need to unlock the next layers So we can really design services And really give users control of their data GDS
56. GDS Simpler, clearer, faster
57. Thanks!
    James Stewart
 @jystewart