Rapid Prototyping with Tropo

Mark Headd, Voxeo Labs Developer Evangelist

Transcript

1. Rapid Prototyping with Tropo Mark J. Headd Developer Evangelist, Voxeo Labs @mheadd github.com/mheadd
2. What this talk will cover... •  Benefits of using Tropo to build IVR prototypes •  Tropo Language options •  Tropo methods •  DTMF and speech recognition with Tropo •  Accessing external resources •  Deploying / managing Tropo scripts •  Provisioning communication channels •  Wrapping up
3. Benefits of Using Tropo
4. Tropo Language Options
5. Tropo Methods •  answer() •  ask() •  call() •  conference() •  getHeader() •  hangup() •  log() •  message() •  record() •  redirect() •  reject() •  say() •  startCallRecording() •  stopCallRecording() •  transfer() •  wait()
6. •  Tropo supports a simple grammar vocabulary. var response = ask( 'Please enter your 5 digit zip code', { choices: '[5 DIGITS]' } ); $response = ask( "Please tell me your favorite color", array("red, blue, yellow, green"); ); •  Also supports SRGS standard grammar standard. DTMF / Speech Recognition
7. Accessing External Resources •  Code executes inside Tropo cloud. •  Limited acces to native libraries / modules for DB access. •  HTTP can be used to access external resources. •  Same paradigm used by CCXML / VoiceXML
8. Deploying Tropo Scripts •  Several different methods for deploying scripts •  FTP / WebDAV •  SourceKit •  GitHub •  Versioning, collaboration opportunities
9. Provisioning Channels •  Adding channels to Tropo apps. •  Phone (SIP, Skype, PSTN) •  SMS •  IM (Jabber, Yahoo, MSN, etc.) •  New opportunities for testing call flow and grammars
10. Wrapping Up •  Simple, fast powerful. •  TTS / ASR 24 languages. •  DIDs in 41 countries. •  Support for simple and "complex" grammars. •  Choice of deployment / management options