P R O C E S S 1 . D e f i n i n g P R P ro b l e m s “ W h a t i s h a p p e n i n g n o w ? ” S i t u a t i o n A n a l y s i s 2 . P l a n n i n g & P ro g r a m m i n g “ W h a t s h o u l d w e d o a n d s a y, a n d w h y ? ” S t r a t e g y 4 . E v a l u a t i n g t h e P ro g r a m “ H o w d i d w e d o ? ” A s s e s s m e n t 3 . Ta k i n g A c t i o n “ H o w & w h e n d o w e s a y i t ? ” I m p l e m e n t a t i o n
Failure to include the PR pro in deliberations that result in new programs or policies • Absence of clearly agreed-upon objectives • Inadequate time • Frustration and delays getting approvals and coordinating with other departments
O B S TA C L E S … T H E P R M A N A G E R I S E X P E C T E D T O : • Manage threats from the environment. • Enhance the organization’s competitive edge. • Protect and build the organization’s reputation.
D E P R E C I AT E , PAT E N T S E X P I R E , B U T, P R O P E R LY M A N A G E D , A C O M PA N Y ’ S N A M E A N D R E P U TAT I O N G R O W I N VA L U E E V E RY Y E A R . ”